Major Incident Manager
Siemens
Major Incident Manager
Job Description
Overview
We are seeking a proactive and resilient Major Incident Manager to join our Global Operations Center. This role is pivotal in safeguarding IT service stability by driving fast, coordinated responses during major incidents while applying data-driven insights to prevent future disruptions.
Beyond crisis management, you will actively contribute to raising our ITSM and operational maturity, applying agile ways of working to continuously improve processes, increase resilience, and enable business agility.
Key Responsibilities
- Major Incident Management
- Lead the end-to-end management of major incidents in a 24/7 rotation shift plan, ensuring rapid, structured response and minimal business disruption.
- Serve as the central point of command and communication during incidents, leveraging data to guide prioritization and decisions.
- Ensure high-quality post-incident reviews with actionable insights, metrics, and transparent follow-up.
- Proactive & Data-Driven Problem Management
- Use incident analytics, trend analysis, and performance metrics to identify systemic risks and recurring issues.
- Collaborate with infrastructure, engineering, and service teams to implement sustainable corrective actions.
- Track and report problem resolution progress using data to drive accountability and continuous improvement.
- Operational Excellence & Agile Practices
- Contribute to the evolution of ITSM processes, tooling, and automation to strengthen operational maturity.
- Apply agile principles—iterative improvements, fast feedback loops, and cross-functional collaboration—to enhance incident and problem management.
- Partner with global stakeholders to improve observability, resilience, and operational readiness.
- Collaboration & Culture
- Foster a culture of accountability, learning, and data-informed decision-making.
- Promote an ownership mindset, adaptability, and continuous learning within the Global Operations Center.
- Share best practices and lessons learned to drive collective growth and operational excellence.
Required Skills & Experience
- 6+ years of proven experience in major incident management or a related IT operations role within complex, global IT infrastructure environments.
- Strong understanding of ITSM frameworks (ITIL v3/v4), with practical experience in Incident, Problem, and Change Management.
- Ability to interpret operational data and translate it into insights and actions.
- Excellent facilitation and communication skills—calm, structured, and decisive under pressure.
- Strong technical background across IT infrastructure (servers, networks, cloud, applications) to collaborate effectively with technical teams.
- Comfortable working in a rotation shift model for global coverage.
- Hands-on, learning-oriented mindset with a bias for action and agility.
Preferred Qualifications
- ITIL certification (Foundation or higher).
- Experience in global, distributed enterprise environments.
- Familiarity with observability platforms, monitoring tools, and automation frameworks.
- Exposure to agile or DevOps cultures.
Locations
- Bangalore, Karnataka, India
Salary
Estimated Salary Rangemedium confidence
110,000 - 180,000 INR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITSM frameworks (ITIL v3/v4)intermediate
- Incident Managementintermediate
- Problem Managementintermediate
- Change Managementintermediate
- Operational data analysisintermediate
- IT infrastructure (servers, networks, cloud, applications)intermediate
- Facilitation and communicationintermediate
Required Qualifications
- 6+ years experience in major incident management or IT operations (experience)
- Strong technical background across IT infrastructure (experience)
- ITIL certification (Foundation or higher, preferred) (experience)
- Comfortable with rotation shift model (experience)
Responsibilities
- Leading end-to-end major incident management (24/7 rotation)
- Serving as central command during incidents
- Conducting post-incident reviews
- Proactive problem management using analytics
- Contributing to ITSM processes and automation
- Applying agile practices for operational excellence
- Fostering collaboration and culture
Answer 10 quick questions to check your fit for Major Incident Manager @ Siemens.
10 Questions
~2 Minutes
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Major Incident Manager
Siemens
Major Incident Manager
Job Description
Overview
We are seeking a proactive and resilient Major Incident Manager to join our Global Operations Center. This role is pivotal in safeguarding IT service stability by driving fast, coordinated responses during major incidents while applying data-driven insights to prevent future disruptions.
Beyond crisis management, you will actively contribute to raising our ITSM and operational maturity, applying agile ways of working to continuously improve processes, increase resilience, and enable business agility.
Key Responsibilities
- Major Incident Management
- Lead the end-to-end management of major incidents in a 24/7 rotation shift plan, ensuring rapid, structured response and minimal business disruption.
- Serve as the central point of command and communication during incidents, leveraging data to guide prioritization and decisions.
- Ensure high-quality post-incident reviews with actionable insights, metrics, and transparent follow-up.
- Proactive & Data-Driven Problem Management
- Use incident analytics, trend analysis, and performance metrics to identify systemic risks and recurring issues.
- Collaborate with infrastructure, engineering, and service teams to implement sustainable corrective actions.
- Track and report problem resolution progress using data to drive accountability and continuous improvement.
- Operational Excellence & Agile Practices
- Contribute to the evolution of ITSM processes, tooling, and automation to strengthen operational maturity.
- Apply agile principles—iterative improvements, fast feedback loops, and cross-functional collaboration—to enhance incident and problem management.
- Partner with global stakeholders to improve observability, resilience, and operational readiness.
- Collaboration & Culture
- Foster a culture of accountability, learning, and data-informed decision-making.
- Promote an ownership mindset, adaptability, and continuous learning within the Global Operations Center.
- Share best practices and lessons learned to drive collective growth and operational excellence.
Required Skills & Experience
- 6+ years of proven experience in major incident management or a related IT operations role within complex, global IT infrastructure environments.
- Strong understanding of ITSM frameworks (ITIL v3/v4), with practical experience in Incident, Problem, and Change Management.
- Ability to interpret operational data and translate it into insights and actions.
- Excellent facilitation and communication skills—calm, structured, and decisive under pressure.
- Strong technical background across IT infrastructure (servers, networks, cloud, applications) to collaborate effectively with technical teams.
- Comfortable working in a rotation shift model for global coverage.
- Hands-on, learning-oriented mindset with a bias for action and agility.
Preferred Qualifications
- ITIL certification (Foundation or higher).
- Experience in global, distributed enterprise environments.
- Familiarity with observability platforms, monitoring tools, and automation frameworks.
- Exposure to agile or DevOps cultures.
Locations
- Bangalore, Karnataka, India
Salary
Estimated Salary Rangemedium confidence
110,000 - 180,000 INR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITSM frameworks (ITIL v3/v4)intermediate
- Incident Managementintermediate
- Problem Managementintermediate
- Change Managementintermediate
- Operational data analysisintermediate
- IT infrastructure (servers, networks, cloud, applications)intermediate
- Facilitation and communicationintermediate
Required Qualifications
- 6+ years experience in major incident management or IT operations (experience)
- Strong technical background across IT infrastructure (experience)
- ITIL certification (Foundation or higher, preferred) (experience)
- Comfortable with rotation shift model (experience)
Responsibilities
- Leading end-to-end major incident management (24/7 rotation)
- Serving as central command during incidents
- Conducting post-incident reviews
- Proactive problem management using analytics
- Contributing to ITSM processes and automation
- Applying agile practices for operational excellence
- Fostering collaboration and culture
Answer 10 quick questions to check your fit for Major Incident Manager @ Siemens.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs