Role Overview

Join Datadog as a Manager 1, Technical Account Management in Denver, Colorado, and become a key leader in our mission to empower cloud applications with world-class monitoring and security. Datadog is the leading SaaS platform for observability, helping DevOps teams monitor infrastructure, applications, logs, and security in real-time. As a Technical Account Manager leader, you'll drive customer success by ensuring maximum platform adoption, expansion, and long-term value realization.

Datadog's Technical Account Management team are the in-house technical experts who partner with customers to unlock the full potential of our unified platform. In this people-first leadership role, you'll manage high-performing teams of Technical Account Managers, influence cross-functional strategies, and deliver exceptional outcomes. Operating in our hybrid workplace model, you'll foster collaboration, creativity, and work-life harmony while based in vibrant Denver.

This role is perfect for experienced managers passionate about cloud monitoring, observability, and customer-centric technical leadership. Lead teams that help enterprises achieve operational excellence with Datadog's cutting-edge tools for APM, infrastructure monitoring, log management, and security observability.

Key Responsibilities at Datadog

• Lead and coach a team of up to 6 Technical Account Managers, conducting regular 1:1s, team meetings, and bi-annual performance feedback to drive growth and excellence.
• Own and rigorously track team KPIs such as scheduling efficiency, utilization rates, productivity metrics, and delivery outcomes to optimize performance.
• Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategies and seamless execution.
• Lead and actively participate in high-impact customer-facing engagements, handling escalations, strategic business reviews, and critical account discussions.
• Drive comprehensive account strategy discussions centered on accelerating product adoption, identifying expansion opportunities, and optimizing services delivery.
• Contribute to recruiting, hiring, and onboarding initiatives across your team and the broader Technical Account Management organization.
• Gather, synthesize, and champion customer feedback to shape product roadmaps, process enhancements, and strategic internal initiatives.
• Lead multiple OKR initiatives annually, coordinating cross-team efforts, delegating responsibilities, and ensuring measurable success.
• Exhibit thought leadership by spotting improvement opportunities, architecting scalable solutions, and executing projects that elevate customer experience and team effectiveness.

Qualifications & Requirements

• 3+ years of management experience in technical or post-sales environments, with a track record of leading customer-facing technical teams.
• Proven ability to coach and mentor individual contributors, fostering inclusive, high-performing teams focused on career development.
• Strong cross-functional collaboration skills to drive shared outcomes and resolve complex challenges with internal stakeholders.
• Confidence in navigating customer-facing conversations, escalations, and strategic discussions with empathy, clarity, and technical depth.
• Data-driven mindset with hands-on experience leveraging metrics and KPIs to inform decisions, optimize operations, and boost performance.
• Exceptional communication skills to influence without authority, align diverse stakeholders, and rally teams around common goals.
• Passion for continuous improvement, operational excellence, and delivering tangible customer value through observability best practices.

Ideal candidates bring experience in SaaS, cloud computing, DevOps, or observability platforms like Datadog, New Relic, or Splunk.

Salary & Benefits

Earn a competitive salary range of $146,000 - $213,000 USD yearly, plus equity, variable compensation, and world-class perks. Datadog offers comprehensive benefits tailored for holistic well-being and growth.

• Competitive equity with new hire RSUs and employee stock purchase plan (ESPP).
• Health insurance for family, dental, parental planning, and mental health support.
• 401(k) matching and financial wellness programs.
• Generous PTO, fitness reimbursements, and commuter benefits.
• Professional development including leadership training, career pathing, and mentor programs.
• Hybrid workplace, inclusive culture with Community Guilds, and best-in-class onboarding.

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a global SaaS leader delivering explosive growth and profitability. We're breaking down silos in cloud observability, serving thousands of innovative companies worldwide. Join our Denver team to work on cutting-edge cloud monitoring solutions, collaborate with top talent, and impact the future of DevOps and security.

Experience Denver's thriving tech scene while enjoying Datadog's hybrid model, unlimited growth opportunities, and a culture that values innovation, inclusion, and results. As a Manager 1, you'll shape customer success stories and scale our platform's impact.

How to Apply

Ready to lead technical excellence at Datadog? Apply now for the Manager 1, Technical Account Management role in Denver. Submit your resume and join a team transforming cloud observability. Don't miss this chance—positions fill fast in our high-growth environment!