Role Overview

Join Datadog as a Manager 1, Technical Account Management in New York, New York, and lead the charge in driving customer success for our world-class cloud monitoring and observability platform. Datadog is the leading SaaS platform for monitoring cloud-scale applications, providing real-time insights into performance, security, and operations. As a Technical Account Manager leader, you'll guide high-performing teams to ensure customers maximize value from Datadog's observability solutions, fostering long-term partnerships and explosive growth.

Datadog's Technical Account Management team is at the heart of our global expansion, blending technical expertise with customer-centric strategies. In this hybrid role based in our vibrant New York office, you'll champion people-first leadership, operational excellence, and technical innovation. With a focus on cloud observability, DevOps practices, and modern software development, you'll influence outcomes across enterprise accounts while enjoying work-life harmony in a collaborative environment.

Datadog (NASDAQ: DDOG) combines hyper-growth with profitability, breaking down silos in complex cloud environments. This position offers a unique opportunity to shape customer adoption of cutting-edge features like APM, infrastructure monitoring, log management, and security analytics.

Key Responsibilities at Datadog

• Lead and coach a team of up to 6 Technical Account Managers, conducting regular 1:1s, team meetings, and bi-annual performance feedback to drive individual growth and team success.
• Own and meticulously track team KPIs such as scheduling efficiency, utilization rates, productivity metrics, and delivery outcomes to optimize performance.
• Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing teams to align post-sales strategies and seamless execution.
• Lead and participate in high-impact customer-facing engagements, handling escalations, strategic business reviews, and critical account discussions with poise.
• Drive comprehensive account strategy discussions centered on accelerating product adoption, identifying expansion opportunities, and ensuring flawless services delivery.
• Actively contribute to recruiting, hiring, and onboarding initiatives, building top-tier talent for your team and the broader organization.
• Gather, synthesize, and champion customer feedback to directly influence product roadmaps, process enhancements, and strategic internal initiatives.
• Lead multiple OKR initiatives annually, expertly coordinating and delegating efforts to achieve ambitious organizational goals.
• Exhibit thought leadership by spotting improvement opportunities, crafting scalable solutions, and executing projects that elevate customer experience and team effectiveness.

Qualifications & Requirements

• 3+ years of management experience in technical or post-sales environments, with a passion for leading customer-facing technical professionals.
• Proven as a strong coach and mentor who invests deeply in career development and cultivates inclusive, high-performing teams.
• Demonstrated success in cross-functional partnering to drive shared outcomes and resolve intricate challenges across departments.
• Confidence in spearheading customer-facing conversations, navigating escalations with empathy, clarity, and technical depth.
• Data-driven mindset with hands-on experience leveraging metrics and KPIs to inform decisions and supercharge performance.
• Exceptional communicator skilled at influencing without authority and rallying stakeholders around unified goals.
• Passionate about continuous improvement, operational excellence, and delivering outsized customer value in SaaS environments.

Ideal candidates bring familiarity with Datadog, cloud observability, DevOps tools, and enterprise customer success in fast-paced tech settings.

Salary & Benefits

The estimated yearly salary for this Manager 1, Technical Account Management role at Datadog in New York is $146,000 — $213,000 USD, plus competitive equity, variable compensation, and comprehensive perks. Actual offers depend on experience, skills, and qualifications.

• Competitive Equity: New hire RSUs and employee stock purchase plan (ESPP).
• Health Insurance: Family coverage including healthcare, dental, parental planning, and mental health support.
• 401(k) Matching: Generous retirement plan contributions.
• Fitness Reimbursements: Support for your wellness journey.
• Professional Development: Leadership training, career pathing, and ongoing enablement.
• Commuter Benefits: Assistance with transit and parking.
• Paid Time Off: Flexible PTO and inclusive leave policies.
• Onboarding Excellence: Best-in-class programs with mentors and buddies.

Why Join Datadog?

Datadog is more than a monitoring platform—it's the backbone of modern cloud applications, empowering DevOps, security, and engineering teams worldwide. Our New York office thrives on hybrid collaboration, fostering creativity, relationships, and innovation. As a Manager 1 in Technical Account Management, you'll shape the future of observability, work with top talent, and grow your career in a profitable, high-growth SaaS leader.

Experience an inclusive culture with Community Guilds, Inclusion Talks, and global benefits tailored to your needs. Datadog's mission to solve cloud complexity attracts the brightest minds in tech, offering unparalleled opportunities in cloud monitoring, APM, RUM, and beyond.

How to Apply

Ready to lead technical excellence at Datadog? Apply now for the Manager 1, Technical Account Management position in New York. Submit your resume and join thousands of Datadogs transforming cloud observability. Don't miss this chance—positions fill fast in our scaling organization!