Role Overview

Join Datadog as a Manager 1, Technical Escalations Engineering in Boston, Massachusetts, and lead a high-impact team driving customer success in cloud observability. Datadog, the leading SaaS platform for monitoring and security of cloud applications, needs passionate leaders to manage Technical Escalation Engineers. This role is perfect for experienced managers who thrive in hybrid work environments, fostering team growth while tackling complex technical challenges across Datadog's 400+ integrations. As part of our Technical Solutions team, you'll educate clients, ensure customer happiness, and contribute directly to Datadog's global growth. Built by engineers for engineers, Datadog empowers you to break down silos in the cloud age.

At Datadog, we value office culture for collaboration and creativity while supporting hybrid work-life harmony. If you're a tinkerer with programming skills, Linux knowledge, and a client-centric mindset, this Technical Escalations Engineering Manager position offers immediate impact and professional growth.

Key Responsibilities at Datadog

• Manage, develop, coach, and mentor a team of Technical Escalation Engineers handling client requests, issue reproduction, and troubleshooting across Datadog's vast integrations.
• Act as the primary owner for your team's performance, collaborating with upper management on reviews, performance plans, and employee relations.
• Oversee successful training and onboarding of new hires to ensure rapid ramp-up in Datadog monitoring and observability.
• Guide team members through technical training, certifications, and ongoing learning in cloud technologies and DevOps practices.
• Build comprehensive documentation and knowledge base articles covering a wide range of technologies and infrastructure monitoring.
• Drive strategic projects and initiatives to enhance team productivity, streamline processes, and optimize procedures.
• Collaborate with internal teams and customers on high-priority escalations, serving as a key resource for resolution.
• Reproduce and troubleshoot complex issues in Datadog's ecosystem, ensuring seamless cloud observability for clients.

Qualifications & Requirements

• Proven people management experience: Passionate about leading teams with prior mentorship or supervisory roles in technical environments.
• Self-motivated learner: Detail-oriented with a strong desire for continuous improvement in tech skills.
• Critical thinker: Defaults to client-centric solutions in high-stakes troubleshooting scenarios.
• Technical tinkerer: Programming experience (Python preferred) and solid Linux fundamentals.
• Community contributor: Active in open-source projects, bug reporting, or engineering meetups.
• Experience in technical support, customer success, or DevOps engineering is highly valued.

Datadog encourages applicants passionate about technology to apply, even if you don't meet every qualification—we prioritize growth potential.

Salary & Benefits

The estimated yearly salary for this Manager 1, Technical Escalations Engineering role in Boston is $108,000 - $144,000 USD, plus competitive equity, variable compensation, and top-tier benefits. Factors like skills and experience influence final offers.

• Competitive Equity: New hire RSUs and employee stock purchase plan (ESPP).
• Health Insurance for Family: Comprehensive healthcare, dental, parental planning, and mental health support.
• 401(k) Match: Robust retirement plan with employer contributions.
• Fitness Reimbursements: Wellness programs to support your health.
• Professional Development: Continuous training, product education, and career pathing.
• Generous PTO: Paid time off tailored for work-life balance.
• Onboarding Excellence: Best-in-class programs with mentors and buddies.
• Inclusive Culture: Join Community Guilds and Inclusion Talks for networking.

Benefits may vary by location but reflect Datadog's commitment to employee success.

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a global leader in cloud monitoring and security, delivering growth and profitability. We power digital transformation for organizations worldwide with our observability platform. As a Technical Escalations Manager, you'll solve tough problems, take smart risks, and celebrate wins in a people-first community. Enjoy #DatadogLife through Instagram, LinkedIn, and our Learning Center. Champion diversity, innovation, and excellence while advancing your career in Boston's tech hub.

How to Apply

Ready to lead technical escalations at Datadog? Apply now for this Boston-based role. Submit your resume highlighting leadership, technical skills, and open-source contributions. Join our hybrid team and contribute to breaking down cloud complexity today!