Role Overview

Join Datadog as a Manager 1, Technical Support Engineering in Sao Paulo, Brazil, and lead a high-impact team driving customer success in cloud monitoring and observability. Datadog is the leading SaaS platform for monitoring cloud-scale applications, infrastructure, and security. As a Technical Support Engineering Manager, you'll coach and mentor engineers, optimize support processes, and ensure customers maximize value from Datadog's powerful observability tools. This role demands deep expertise in AWS, GCP, Azure, Kubernetes, Docker, and Datadog monitoring solutions. Based in Sao Paulo, you'll thrive in a hybrid environment fostering collaboration and innovation. Perfect for seasoned leaders passionate about DevOps, SRE, and cloud-native technologies.

Datadog empowers engineers to solve complex cloud challenges with real-time insights into infrastructure, logs, metrics, and security. Your leadership will directly contribute to our global growth while building a world-class support team fluent in Portuguese and English.

Key Responsibilities at Datadog

• Coach, mentor, and grow a team of technical support engineers, fostering both technical expertise and behavioral excellence in Datadog observability.
• Lead by example — demonstrate technical leadership, empathy, and accountability in handling complex customer issues.
• Establish clear career development plans, facilitate learning paths, develop technical strengths and weaknesses.
• Conduct regular 1:1s, technical and performance reviews, and promote a healthy, inclusive, collaborative environment.
• Drive technical enablement programs to strengthen team knowledge in cloud infrastructure, containers, automation, and monitoring technologies.
• Standardize and optimize support best practices — including escalation processes and incident management for high-availability systems.
• Collaborate with product teams to relay customer feedback and improve Datadog features.
• Analyze support metrics using data analytics to drive performance improvements and customer outcomes.
• Ensure team proficiency in Kubernetes autoscaling, Python scripting, and infrastructure monitoring.

Qualifications & Requirements

To succeed as Technical Support Engineering Manager at Datadog in Sao Paulo:

• 5+ years of experience in technical support, SaaS, site reliability, or cloud operations, with at least 2 years in a leadership or managerial role.
• Solid understanding of cloud environments (AWS, GCP, Azure) and hands-on experience with Unix/Linux systems.
• Expertise with containers and orchestration technologies like Docker, Kubernetes, and autoscaling architectures.
• Strong knowledge of infrastructure, networking fundamentals, databases, and monitoring/observability tools including Datadog.
• Understanding of at least one programming/scripting language (Python, Bash, or similar).
• Familiarity with data analytics to extract insights driving performance and customer outcomes.
• Fluent in written and spoken Portuguese and English.
• Passion for technology, continuous learning, and team development.

Datadog welcomes applicants excited to grow into these qualifications. If you love cloud tech and leadership, apply now!

Salary & Benefits

Earn a competitive salary for Technical Support Manager roles in Sao Paulo, estimated at $90,000-$140,000 USD annually, based on experience. Datadog offers:

• Competitive Equity: New hire RSUs and ESPP.
• Health insurance for family with comprehensive global coverage.
• Best-in-breed onboarding and continuous training.
• Intra-departmental mentor and buddy programs.
• Professional development, product training, career pathing.
• Fitness reimbursements and wellness initiatives.
• Inclusive culture with Community Guilds and Inclusion Talks.
• Hybrid workplace for optimal work-life harmony.

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a global leader in cloud monitoring, observability, and security. We break down silos, enabling digital transformation for enterprises worldwide. As a Technical Support Engineering Manager in Brazil, you'll work with cutting-edge technologies like Datadog APM, Log Management, and Cloud Security. Our people-first culture champions diversity, innovation, and growth. Enjoy #DatadogLife with collaborative teams, smart risks, and celebration of wins. Follow us on Instagram, LinkedIn, and Datadog Learning Center to see why engineers love it here. Join our Sao Paulo team and shape the future of cloud observability!

Datadog is an equal opportunity employer, committed to diversity and inclusion regardless of background.

How to Apply

Ready to lead technical support at Datadog? Apply now for the Manager 1, Technical Support Engineering role in Sao Paulo, Brazil. Submit your resume highlighting Kubernetes, cloud experience, and leadership. We're hiring fast—don't miss out on equity, benefits, and career growth in observability. Become part of the pack today!