Role Overview

Join Datadog as a Manager 1, Technical Support Engineering in Tokyo, Japan, and lead a dynamic team of Solutions Engineers driving customer success for our world-class cloud monitoring and security platform. Datadog is the leading SaaS solution for observability, helping engineering teams monitor infrastructure, applications, and logs across hybrid and multi-cloud environments. As a manager in our Technical Solutions team, you'll empower potential clients through expert demos and ensure existing customers achieve maximum value from our 1000+ integrations.

This role is perfect for technical leaders passionate about people management, DevOps, and cloud observability. Operating in a hybrid model, you'll foster collaboration while supporting Datadog's global growth in the APAC region, particularly Japan. With fluency in English and Japanese required, you'll bridge technical expertise with customer needs in a fast-paced, innovative environment built by engineers for engineers.

Key Responsibilities at Datadog

• Lead and Mentor Teams: Manage, develop, and mentor Solutions Engineers who troubleshoot complex issues across Datadog's vast integration ecosystem.
• Onboarding Excellence: Drive successful onboarding for new hires, ensuring they quickly master Datadog's platform capabilities.
• Queue Triage & Escalations: Help triage support queues, prioritize escalations, and follow up directly with Japanese customers.
• Customer Dispatch: Participate in queue rotation to dispatch requests, delivering timely technical support.
• Training Oversight: Oversee demo training programs and assist in certification to maintain high standards.
• Incident Response: Coordinate during outages, gathering first-hand customer insights for Product and Engineering teams.
• Documentation Building: Create knowledge base articles covering technologies from cloud infrastructure to application performance monitoring.
• Cross-Team Collaboration: Partner with global teams to advance technical skills and share best practices in observability.

Qualifications & Requirements

To thrive as a Technical Support Engineering Manager at Datadog Tokyo, you need:

• Proven experience in people management or mentorship, leading technical teams in support or pre-sales environments.
• Business or native-level fluency in English and Japanese for customer communications and internal collaboration.
• Hands-on programming experience and solid Linux knowledge for troubleshooting Datadog integrations.
• Self-motivated mindset with a detail-oriented approach and passion for continuous learning in cloud technologies.
• Critical thinking skills prioritizing client success, with comfort in rotating schedules including weekends.
• Tinkering spirit for diving into demos, technical evaluations, and 1000+ Datadog integrations like AWS, Kubernetes, and more.

Datadog values diverse backgrounds—we encourage applicants passionate about technology to apply even if you don't meet every qualification on day one.

Salary & Benefits

Earn a competitive salary range of 12,000,000 JPY to 18,000,000 JPY annually (market-estimated for Tokyo-based Manager roles), plus comprehensive perks tailored for Japan employees. Benefits include:

• New hire stock equity (RSUs) and ESPP for long-term wealth building.
• Generous health insurance covering family members.
• Commuter benefits and fitness reimbursements.
• Professional development with product training and career pathing.
• Hybrid work model promoting work-life harmony.
• Inclusive culture via Community Guilds and Inclusion Talks.

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a high-growth SaaS leader in cloud monitoring, observability, and security, used by Fortune 500 companies worldwide. In Tokyo, you'll join a collaborative team breaking down silos in the cloud age, enabling digital transformation for customers migrating to AWS, Azure, GCP, and beyond. Our people-first culture emphasizes innovation, diversity, and excellence—follow #DatadogLife on Instagram and LinkedIn.

Experience best-in-class onboarding, global benefits, and opportunities to grow into senior leadership. Whether you're expert in APM, logs, or infrastructure monitoring, Datadog empowers your career while you help customers solve real-world challenges.

How to Apply

Ready to lead technical support at Datadog Tokyo? Apply now to join our pack of pragmatic problem-solvers. Submit your resume highlighting leadership experience, language skills, and technical background. We're committed to equal opportunity—learn more about our policies. Don't miss this chance to advance your career in cloud observability!

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