Role Overview

Join Datadog as a Manager 2, Premier Support Engineering in Amsterdam, The Netherlands, and lead the charge in delivering world-class technical support for our cloud monitoring and observability platform. Datadog is the leading SaaS platform for monitoring cloud-scale applications, breaking down silos, and enabling digital transformation. As a key member of the Technical Solutions team, you'll manage elite Premier Support Engineers and Federal Support Engineers, ensuring customers achieve success with our 400+ integrations. This hybrid role in Amsterdam offers the perfect blend of office collaboration and work-life harmony, where you'll witness your impact on Datadog's global growth immediately.

Datadog values office culture for fostering relationships, creativity, and innovation. We're built by engineers for engineers, serving organizations across industries with infrastructure monitoring, APM, security, and more. If you're passionate about people management in tech support and cloud observability, this is your opportunity to grow with a profitable NASDAQ-listed company (DDOG).

Key Responsibilities at Datadog

• Manage, develop, coach, and mentor Premier Support Engineers, Federal Support Engineers, and people managers handling client requests.
• Reproduce, troubleshoot, and dive deep into Datadog’s 400+ integrations for seamless customer resolutions.
• Act as the owner for your team’s performance—conduct reviews, performance plans, and handle employee relations for direct reports.
• Partner with Support team senior leadership to drive projects improving productivity, processes, and procedures.
• Collaborate with internal teams and customers on high-priority escalations, serving as a key resource for resolutions.
• Foster a culture of continuous learning, technical expertise, and client-centric problem-solving.
• Contribute to multi-channel support including demos, presentations, and educating potential clients.
• Lead initiatives ensuring existing customers are happy, successful, and leveraging Datadog's full observability stack.
• Utilize data-driven insights to optimize team performance and customer outcomes in cloud monitoring.

Qualifications & Requirements

• Proven people management experience: Leading technical teams, including managing other managers in support or engineering.
• Passionate about mentorship with a track record of developing high-performing engineers.
• Self-motivated and detail-oriented, with a strong desire for continuous learning in cloud technologies.
• Critical thinker who prioritizes client-centric approaches and leverages data for decisions.
• Technical background as a tinkerer with programming experience (e.g., Python, Go) and basic Linux knowledge.
• Active in open-source communities—contributions via code, bug reports, Meetups, or engineering events.
• Experience in cloud observability, DevOps, or SaaS support is highly valued; Datadog encourages passionate applicants to apply even if not all qualifications match day one.

Datadog is committed to diversity—we welcome talent from all walks of life, considering qualified applicants regardless of background.

Salary & Benefits

Earn a competitive salary in Amsterdam's thriving tech scene, estimated at €95,000 - €135,000 annually based on experience, plus comprehensive perks. Benefits include:

• New hire stock equity (RSUs) and ESPP for long-term wealth building.
• Generous global health insurance covering family members.
• Best-in-breed onboarding, product training, and career pathing.
• Intra-departmental mentor/buddy program and professional development stipends.
• Fitness reimbursements, commuter benefits, and hybrid work flexibility.
• Inclusive culture via Community Guilds, Inclusion Talks, and #DatadogLife events.

Benefits may vary by location but are designed for your growth and well-being.

Why Join Datadog?

Datadog (NASDAQ: DDOG) combines explosive growth with profitability, powering cloud migration and infrastructure monitoring for the world's top companies. As a Premier Support Engineering Manager, you'll empower customers with our observability platform, solving complex cloud challenges. Enjoy a people-first culture emphasizing professional development, innovation, and work excellence. Follow us on Instagram, LinkedIn, and Datadog Learning Center for insights into our collaborative community. Amsterdam's office blends hybrid flexibility with vibrant team energy—join the pack today!

We're an equal opportunity employer, proud of our inclusive environment. Check our Candidate Legal Notices.

How to Apply

Ready to lead technical support excellence at Datadog? Submit your application now for the Manager 2, Premier Support Engineering role in Amsterdam. Showcase your leadership in cloud monitoring and people management. We review applications quickly—don't miss this chance to advance your career in observability and DevOps. Apply today and become part of Datadog's mission to simplify cloud complexity!