Role Overview

Join Datadog as a Manager 2, Premier Support Engineering in Boston, Massachusetts, and lead a high-impact team delivering world-class technical support for our cloud monitoring and security platform. Datadog's Premier Support Engineers are the product experts who enable global growth by educating clients and ensuring customer success. As a manager, you'll oversee a team handling complex technical issues across Datadog's 900+ integrations, build key customer relationships, and drive team performance in a hybrid office environment.

Datadog (NASDAQ: DDOG) is the leading SaaS platform for cloud observability, infrastructure monitoring, APM, and security. We're built by engineers for engineers, serving organizations across industries with real-time insights into their entire technology stack. This role offers the perfect blend of people leadership, technical depth, and customer impact in Boston's thriving tech ecosystem.

Key Responsibilities at Datadog

• Lead and develop your Premier Support Engineering team: Manage, coach, mentor engineers who troubleshoot issues, reproduce bugs, and master Datadog's extensive integrations.
• Drive performance accountability: Partner with leadership on reviews, performance plans, and employee relations for your direct reports.
• Build strategic customer relationships: Engage Premier customers through cadence calls, technical troubleshooting, and feedback loops to ensure success.
• Execute OKRs and projects: Design methodologies, coordinate dependencies, and deliver initiatives improving team processes and productivity.
• Talent acquisition and onboarding: Interview top engineering talent and ensure seamless training integration into the team.
• Technical skill development: Guide team through certifications, advanced Datadog training, and continuous learning paths.
• Process optimization: Lead projects enhancing support workflows, escalation handling, and customer experience.
• Cross-functional collaboration: Work with product, engineering, and sales teams to resolve high-priority escalations and drive business growth.
• Team culture champion: Foster inclusive, productive environment requiring 3-5 office days per week in Boston.

Qualifications & Requirements

Datadog seeks passionate people leaders with technical aptitude for this Premier Support Engineering Manager role:

• 2-5 years experience leading and developing technical support or engineering teams
• Demonstrated success managing high and low performers to positive outcomes
• Customer-obsessed with proven track record delivering exceptional support experiences
• Proactive, solutions-focused with strong feedback mechanisms
• Technical foundation including programming experience and Linux fundamentals
• Self-starter with meticulous attention to detail and lifelong learning mindset

Datadog celebrates diverse backgrounds. If you're passionate about cloud monitoring, observability, and team leadership, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

The estimated yearly salary range for this Boston-based role is $128,000 - $171,000 USD, plus competitive equity. Total compensation considers experience, skills, and qualifications.

Datadog's best-in-class benefits include:

• Comprehensive healthcare, dental, and vision for families
• 401(k) with generous company match
• Parental planning and mental health support
• Fitness reimbursements and wellness programs
• Discounted employee stock purchase plan
• Flexible PTO and holiday schedule
• Professional development stipend
• Hybrid work with Boston office perks

Why Join Datadog?

Datadog is more than a monitoring platform—we're breaking down cloud complexity for digital transformation. Join our people-first culture where engineers solve tough problems, take smart risks, and celebrate wins. In Boston, you'll collaborate in our vibrant office 3-5 days weekly while enjoying work-life harmony.

Experience #DatadogLife: professional growth, diversity, innovation, and excellence. Follow us on Instagram to see our collaborative community in action. As a public company delivering growth and profitability, Datadog offers stability with unlimited upside.

Premier Support Managers directly impact customer retention and expansion while building engineering leadership skills. Grow your career with the observability leader powering cloud migration worldwide.

How to Apply

Ready to lead Datadog's Premier Support team in Boston? Apply now for Manager 2, Premier Support Engineering. Submit your resume highlighting people management and technical support experience. We'll review applications quickly—don't miss this opportunity to join the pack!

Datadog is an equal opportunity employer committed to diversity. Learn more about our cloud observability platform and how we're simplifying infrastructure monitoring at scale.