Role Overview

Join Datadog as a Manager, Customer Success in Denver, Colorado, and lead high-impact teams driving customer retention and expansion for our world-class cloud monitoring and security platform. Datadog is the leading SaaS solution for observability, helping engineering teams monitor infrastructure, applications, and logs in real-time across multi-cloud environments. As a Manager, you'll hire and coach Customer Success Managers (CSMs), influencing customer experience at scale in a hybrid workplace that prioritizes work-life harmony.

This role is perfect for seasoned SaaS leaders passionate about B2B tech, DevOps, and cloud-native solutions. You'll impact renewals, upsells, and long-term partnerships with enterprises relying on Datadog for APM, infrastructure monitoring, and security. With our office culture fostering collaboration and creativity, you'll thrive in Denver's vibrant tech scene while enjoying flexibility.

Datadog (NASDAQ: DDOG) powers digital transformation for organizations worldwide, breaking down silos in the cloud age. If you have experience in customer success for observability platforms or similar, this is your chance to grow with a profitable, high-growth company.

Key Responsibilities at Datadog

• Drive renewal and expansion: Lead the full sales cycle, negotiating contracts and overcoming objections to achieve revenue goals.
• Coach and develop teams: Hire top talent, mentor CSMs, and build high-performance groups focused on customer trust.
• Serve as role model: Provide advisory expertise on exemplary service in SaaS customer success.
• Manage escalations: Act as regional owner for complex issues, ensuring swift resolutions.
• Foster collaboration: Partner cross-functionally with sales, product, and engineering to solve challenges.
• Balance autonomy and communication: Empower teams while keeping leadership informed on key metrics.
• Motivate for growth: Inspire CSMs to cultivate relationships driving consistent upsell opportunities.
• Talent focus: Prioritize attraction, retention, and development in a scaling environment.
• Impact retention: Scale customer success strategies for Datadog's cloud observability users.

Qualifications & Requirements

• 6+ years in Customer Success or Account Management, including 3+ years in SaaS.
• 3+ years leading Customer Success teams with proven results.
• Track record in contract negotiation, pricing objections, renewals, and upsells.
• Deep knowledge of B2B tech, subscription software, cloud monitoring, or DevOps tools.
• Comfort in fast-paced, hybrid environments with strong communication skills.
• Passion for technology, customer advocacy, and team leadership.

Datadog encourages applicants from all backgrounds—even if you don't meet every qualification, apply if you're excited about growing in observability and customer success!

Salary & Benefits

The estimated yearly salary for this Manager, Customer Success role in Denver is $108,000 - $144,000 USD, plus variable compensation, equity, and comprehensive perks. Actual pay depends on experience, skills, and qualifications.

• Competitive equity via RSUs and ESPP.
• Full family health, dental, vision coverage.
• 401(k) with match, PTO, parental leave.
• Mental health support, fitness reimbursements.
• Sales training: MEDDIC, Command of the Message.
• Onboarding, mentoring, career development.
• Hybrid Denver office with work-life balance.

Why Join Datadog?

Datadog is more than a monitoring platform—we're engineers building for engineers, enabling cloud migration, infrastructure monitoring, and security for the world's top companies. In Denver, enjoy our collaborative culture, Community Guilds, and professional growth opportunities. Be part of a people-first team solving complex cloud challenges with innovation and excellence.

Experience #DatadogLife: professional development, diversity, smart risks, and celebration. Follow us on Instagram, LinkedIn, and Learning Center. We're an equal opportunity employer committed to inclusive hiring.

How to Apply

Ready to lead customer success for Datadog's observability platform? Click 'Apply Now' to submit your resume. We're hiring fast in Denver—don't miss this chance for a high-impact SaaS leadership role. Join our pack and drive customer success in cloud monitoring!