Manager, Customer Success Careers at MongoDB - Seoul, South Korea

Role Overview

Join MongoDB's Customer Success team as a Manager, Customer Success in Seoul, South Korea. This leadership role drives customer retention, expansion, and adoption of MongoDB's modern developer data platform. Lead high-touch and tech-touch teams serving enterprise customers using MongoDB Atlas, the world's leading cloud-native, multi-cloud NoSQL database.

MongoDB powers modern applications with its flexible document model, perfect for AI, real-time analytics, and scalable workloads. As CS Manager, you'll recruit top talent, coach individual contributors, and execute data-driven programs that maximize customer value from our unified database platform.

Based in Seoul with hybrid work, this role offers executive visibility across global teams. Ideal for experienced leaders passionate about database technologies, team development, and customer-centric growth in fast-paced environments.

Key Responsibilities at MongoDB

• Lead team development: Recruit, mentor, and coach Customer Success professionals driving enterprise adoption
• Drive metrics: Define KPIs for retention, expansion, Net Promoter Score, and product usage
• Build programs: Create initiatives boosting customer happiness and MongoDB Atlas consumption
• Execute growth: Identify expansion opportunities within customer accounts
• Foster collaboration: Partner with Sales, Solutions Architects, Product, and Support teams
• Establish processes: Evolve CS operations for scaling enterprise program
• Report progress: Present to executives on team performance and customer outcomes
• Hire strategically: Build high-performing CS team through targeted recruiting
• Champion adoption: Promote MongoDB features enabling AI innovation and modernization
• Navigate complexity: Manage ambiguity in rapidly growing tech organization

Qualifications & Requirements

Technical Expertise: 10+ years customer-facing experience in complex environments, 3+ years management. MongoDB or database hands-on experience highly preferred.

• Proven leadership of fast-growing Customer Success teams
• Data-driven decision making with customer health metrics
• Technical aptitude for databases, cloud infrastructure, NoSQL
• Enterprise experience with large, complex customer deployments
• Exceptional prioritization and time management skills
• Cross-functional collaboration across diverse global teams
• Executive communication for technical and business audiences

Success Timeline: 3 months - master processes; 6 months - guide team goals; 12 months - exceed retention/expansion targets.

Salary & Benefits

Competitive compensation package including base salary, performance bonus, and equity. Total compensation reflects Seoul market rates adjusted for global tech leadership roles.

• Competitive Equity: Ownership in the leading modern database platform
• MongoDB University: Free training on Atlas, aggregation, and advanced features
• Global Family Leave: Progressive parental leave policy
• Wellness Programs: Mental health support and fitness reimbursement
• Hybrid Seoul Office: Modern workspace with flexible hours
• Comprehensive Health: Medical, dental, vision coverage
• Learning Stipend: Certifications, conferences, professional growth
• Unlimited PTO: Work-life balance emphasis
• Employee Stock Purchase: Additional equity opportunities

Why Join MongoDB?

MongoDB redefined databases for the AI era. Our platform powers Netflix, Adobe, and thousands of innovators building at market speed. As CS Manager in Seoul, you'll shape customer success for Asia-Pacific enterprises adopting cloud-native databases.

Work with cutting-edge MongoDB Atlas features: vector search for AI, multi-cloud distribution, serverless functions. Join a culture valuing innovation, collaboration, and customer obsession. Rapid career growth in one of tech's most exciting companies.

Seoul team contributes to global CS strategy while serving local enterprises. Hybrid model balances collaboration and flexibility. Make impact on customers building next-generation applications with MongoDB's developer data platform.

How to Apply

Ready to lead Customer Success at MongoDB? Apply now for immediate consideration. Submit resume highlighting MongoDB experience, management achievements, and enterprise customer success metrics. Seoul-based candidates preferred for hybrid model.

MongoDB is equal opportunity employer. We celebrate diversity and inclusive hiring practices. Join us in empowering developers worldwide with the most flexible, scalable database platform.