Role Overview

Join Datadog as Manager, Enterprise Customer Success in Singapore and lead a high-impact team driving adoption for our world-class cloud monitoring and security platform. Datadog (NASDAQ: DDOG) is the leading SaaS solution for observability, helping Fortune 1000 companies monitor their entire technology stack across cloud environments. This role focuses on managing Enterprise Customer Success Managers who proactively drive customer adoption, build executive relationships, and ensure exceptional customer experiences.

In this leadership position, you'll recruit, onboard, and coach your team to deliver outstanding results with global brands. You'll manage the full customer lifecycle—from onboarding new enterprise customers to monitoring usage trends, mitigating renewal risks, and identifying expansion opportunities. As a customer advocate, you'll collaborate across Sales, Support, Product, Finance, and Legal teams while serving as the escalation point for complex issues.

Datadog's hybrid workplace model in Singapore fosters collaboration, creativity, and work-life harmony. Be part of a company built by engineers for engineers, powering digital transformation and cloud migration worldwide. Check our customer stories to see how we're transforming enterprise observability.

Key Responsibilities at Datadog

• Lead team management: Recruit, onboard, and train Enterprise Customer Success Managers focused on Fortune 1000 accounts.
• Coach executive relationships: Guide your team in building strategic relationships with C-level executives at global enterprises.
• Manage customer lifecycle: Oversee onboarding processes, usage monitoring, renewal risk analysis, and contract optimization opportunities.
• Drive cross-functional collaboration: Partner with Sales, Support, Enablement, Product, Finance, and Legal for seamless customer experiences.
• Serve as escalation leader: Act as the primary point of contact resolving complex customer issues efficiently.
• Proactively boost adoption: Analyze usage trends to identify growth opportunities and mitigate churn risks.
• Ensure customer satisfaction: Champion customer-first approach internally and externally for maximum retention and expansion.
• Performance optimization: Develop coaching strategies to build a high-performing customer success team.
• Strategic advocacy: Represent customer needs to influence product roadmap and internal processes.

Qualifications & Requirements

To succeed as Manager, Enterprise Customer Success at Datadog, you need proven SaaS experience and leadership skills:

• 5+ years in Customer Success or Account Management within SaaS/technology sector
• 3+ years people management experience coaching high-performing teams
• Demonstrated success with Fortune 1000 companies across diverse industries
• Strong understanding of B2B tech landscape and subscription-based models
• Customer-obsessed mindset with excellent executive communication skills
• Experience with customer health metrics, renewal management, and expansion strategies

Datadog celebrates diverse backgrounds. If you're passionate about cloud observability and customer success, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

Datadog offers competitive compensation for the Manager, Enterprise Customer Success role in Singapore, including base salary, performance bonuses, and equity. Enjoy our comprehensive benefits package:

• High earning potential through performance-based incentives
• RSU stock grants and ESPP participation
• Family health insurance coverage
• Fitness and wellness reimbursements
• Commuter benefits for Singapore office
• Professional development with MEDDIC training
• Mentorship programs and career pathing
• Hybrid work flexibility and generous PTO

Why Join Datadog?

Datadog is a global SaaS leader combining explosive growth with profitability. Our cloud-native platform powers observability for DevOps, security, and application performance monitoring. Join 20,000+ customers including Peloton, Samsung, and Airbnb who trust Datadog for their cloud infrastructure.

Experience our people-first culture through Community Guilds, continuous learning via Datadog University, and collaborative hybrid offices. Follow #DatadogLife on Instagram and LinkedIn. We're committed to equal opportunity and diversity in tech.

How to Apply

Ready to lead enterprise customer success at Datadog? Apply now for the Manager position in Singapore. Submit your resume highlighting SaaS experience and people management achievements. Join our pack of innovative engineers and customer advocates solving complex cloud challenges. Don't miss this opportunity to grow with a NASDAQ-listed leader in observability!