Role Overview

Join Rivian as a Manager, Field Service in Bethel Park, Pennsylvania, and lead the charge in delivering world-class customer service for our emissions-free Electric Adventure Vehicles. Rivian is redefining the automotive industry with innovative EVs designed for outdoor enthusiasts. This high-impact role demands a customer-first approach, proven leadership in ambiguous environments, and a passion for operational excellence. You'll manage P&L, build elite teams, and drive NPS scores that rival any industry. Thrive in a fast-paced startup culture where your go-getter attitude shapes scalable field service operations.

Perfect for seasoned professionals with automotive service experience, this position offers the chance to own local operations, foster inclusive teams, and collaborate cross-functionally. If you excel in servant-leadership, inventory management, and KPI tracking, apply now to accelerate Rivian's mission of keeping the world adventurous forever.

Key Responsibilities at Rivian

As Manager, Field Service, you'll be the on-the-ground leader ensuring seamless service delivery. Key duties include:

• Deliver unparalleled customer service rivaling luxury industries, measured by top-tier Net Promoter Scores (NPS).
• Manage P&L and WIP with accountability for financial performance and operational efficiency.
• Lead hands-on local operations using servant-leadership to inspire Mobile Technicians, Service Advisors, and Parts Advisors.
• Develop and administer compliant programs, aligning with Rivian's innovative objectives.
• Handle high-value inventory reconciliation to maintain precision and scalability.
• Collaborate cross-functionally with Service Operations, Sales, Retail, and Delivery teams for continuous improvements.
• Build high-morale teams through hiring, performance management, and development planning.
• Prioritize safety and organization, establishing processes for clean, secure service environments.
• Track and report KPIs to drive data-informed decisions at Service Centers.

Expect regular customer interactions, community events, and flexible travel to optimize field service.

Qualifications & Requirements

To succeed as Rivian's Manager, Field Service, bring these qualifications:

• Bachelor’s degree or equivalent experience in service operations or automotive fields.
• Proven P&L management and ability to impact scalability in complex organizations.
• Excellent leadership for remote teams, with strong people performance drivers.
• Superior communication skills – verbal, written, and advanced Microsoft Office expertise.
• Automotive knowledge preferred, including repair methods, equipment, and valid driver's license with clean record.
• Analytical mindset with planning, organizational, and problem-solving skills (SWOT, Lean, Six Sigma).
• Physical readiness for demanding tasks: lifting 50lbs, standing 8+ hours, tool use.

Startup experience in high-tech, team-oriented environments is a plus. Must embody professionalism, flexibility, and discretion.

Salary & Benefits

Rivian offers a competitive salary range of $102,300 - $135,580 USD yearly for Pennsylvania applicants, based on experience, skills, and location. Factors like competencies and organizational needs influence placement. Beyond base pay:

• Annual performance bonuses tied to KPIs and NPS.
• Comprehensive health coverage including medical, dental, vision.
• 401(k) matching and equity in Rivian's growth.
• Paid time off, parental leave, and wellness perks.
• EV discounts and adventure gear reimbursements.

This total rewards package supports your professional and personal adventures.

Why Join Rivian?

Rivian isn't just building EVs; we're protecting the outdoors for generations. As a Manager, Field Service in Bethel Park, you'll pioneer service innovations in a diverse, courageous team. Enjoy a startup vibe with big impact: challenge norms, solve novel problems, and lead with inclusivity. Our culture prizes high energy, creativity, and customer obsession. With rapid scaling, your role drives real scalability. Plus, perks like vehicle discounts let you live the adventure. Be part of the EV revolution – Bethel Park careers at Rivian await top talent.

How to Apply

Ready to lead field service at Rivian? Apply now for the Manager, Field Service role in Bethel Park, PA. Submit your resume highlighting leadership, automotive experience, and P&L success. We review applications quickly – don't miss this chance to join a mission-driven leader in electric vehicles. Questions? Reach out via our careers portal. Rivian is an equal opportunity employer committed to diversity.

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