Manager, Field Service Careers at Rivian - Milpitas, California

Role Overview

Join Rivian, the pioneering EV manufacturer redefining electric adventure vehicles, as a Manager, Field Service in Milpitas, California. Rivian is on a mission to keep the world adventurous forever with emissions-free Electric Adventure Vehicles. We're seeking a high-energy leader with deep service process knowledge to deliver world-class customer service. This role demands a customer-first mindset, P&L accountability, and the ability to thrive in fast-paced, ambiguous environments. Manage mobile service teams, optimize operations, and build an inclusive Rivian culture while driving NPS excellence.

As a key player in Rivian's field service operations, you'll lead technicians, advisors, and logistics in the Bay Area, ensuring seamless service rivaling any industry. With a salary range of $121,800 - $152,300 USD, this position offers scalability in a complex organization and direct impact on Rivian's growth.

Key Responsibilities at Rivian

Take ownership of field service excellence with these action-oriented duties:

• Deliver world-class customer service measured by top Net Promoter Scores (NPS).
• Manage P&L and WIP to drive profitability and efficiency.
• Lead on-the-ground operations with servant-leadership and hands-on involvement.
• Develop and administer compliant programs aligned with Rivian objectives.
• Handle high-value inventory reconciliation and logistics planning.
• Collaborate cross-functionally with Sales, Retail, and Delivery teams.
• Build high-morale teams through hiring, performance management, and development.
• Ensure safety, cleanliness, and KPI tracking at Service Centers.
• Engage customers and partners at facilities, mobile routes, and events.

Qualifications & Requirements

To succeed as Manager, Field Service at Rivian, you need:

• Bachelor’s degree or equivalent experience in automotive service or operations.
• Proven P&L management, remote team leadership, and people performance driving skills.
• Excellent communication, planning, and analytical abilities with operational focus.
• Automotive technical skills, repair knowledge, and valid driver’s license required.
• Experience in startups, high-tech teams, Lean/Six Sigma preferred.
• Physical ability for demanding tasks like lifting 50 lbs and extended standing.
• High professionalism, flexibility, and problem-solving with SWOT/Visual Management.

Bay Area candidates with EV service experience will stand out. Rivian values diverse backgrounds united by a passion for the outdoors.

Salary & Benefits

Earn $121,800 - $152,300 USD yearly based on experience, plus comprehensive perks:

• Annual bonuses and equity for top performers.
• Full medical, dental, vision coverage.
• 401(k) matching and financial wellness programs.
• Rivian vehicle discounts for employees.
• Generous PTO and flexible scheduling.
• Professional growth via training and development.
• Wellness initiatives including fitness reimbursements.
• Sustainable culture protecting adventures for generations.

This competitive package positions you for long-term success in Milpitas' vibrant tech hub.

Why Join Rivian?

Rivian isn't just building electric vehicles; we're challenging the status quo. Work with curious, courageous teams in a startup-like environment pushing EV innovation. Enjoy Bay Area perks, protect the outdoors, and lead field service that sets industry standards. High team morale, inclusive culture, and real impact on scalability make Rivian the adventure of a lifetime. Positions like Manager, Field Service are rare—apply to shape the future of sustainable mobility.

With normal manufacturing

How to Apply

Ready to lead Rivian's field service revolution? Apply now for the Manager, Field Service role in Milpitas, CA. Submit your resume highlighting leadership and automotive experience. Rivian recruits top talent—don't miss this opportunity. Interviews ongoing; positions fill fast!