Manager, IT Infrastructure and Operations at Masco Corporation

Join Masco Corporation, a leader in home improvement and building products, as a Manager, IT Infrastructure and Operations in Novi, Michigan. This hybrid role offers a salary range of $88,700 - $139,260 USD and the chance to lead strategic IT initiatives in a dynamic manufacturing environment.

About Masco Corporation

Masco Corporation is a global leader in the design, manufacture, marketing, and distribution of branded home improvement and repair products. Through subsidiaries like Brasscraft Manufacturing Company, Masco drives innovation in plumbing, hardware, and building solutions. Headquartered in Michigan, Masco emphasizes operational excellence, sustainability, and employee growth. This IT leadership role supports Brasscraft's mission by ensuring robust, scalable infrastructure across manufacturing plants and offices.

Job Summary

The Manager, IT Infrastructure and Operations is a pivotal leadership position responsible for the planning, implementation, and maintenance of all IT systems, networks, and services. Reporting to senior IT leadership, you'll oversee a team handling service desk operations, incident management, and disaster recovery. This hybrid role in Novi, MI, combines hands-on technical expertise with strategic oversight, aligning IT with business goals in a multi-site manufacturing setting. Key focus areas include cloud migration (Azure), security hardening, vendor management, and process optimization using ITIL frameworks.

Why This Role Stands Out

• Strategic influence on Masco's IT roadmap
• Hybrid flexibility in a prime Michigan location
• Leadership over infrastructure, security, and operations
• Exposure to enterprise systems and manufacturing OT/IT integration

Key Responsibilities

Drive operational excellence with these core duties:

Infrastructure Leadership

• Oversee design, deployment, and maintenance of servers, networks, storage, and cloud (Azure) environments.
• Lead high availability, performance optimization, and security for all IT services.
• Govern asset lifecycles, refresh policies, and manufacturing plant IT (e.g., industrial segmentation, labeling systems).

Team & Service Management

• Supervise and mentor staff across locations, including service desk for timely issue resolution.
• Manage IT service catalog, SLAs/SLOs, knowledge base, and trend analysis.
• Lead Change Advisory Board (CAB), incident/problem management, and coordination with Managed Service Providers.

Security & Recovery

• Own backup/disaster recovery with Commvault, ensuring data immutability and RTO/RPO compliance.
• Coordinate vulnerability management, patching, incident response, and security training.
• Enforce identity controls (MFA, PIM) via Entra ID and Azure/M365.

Strategic & Vendor Oversight

• Develop budgets, forecasts, KPIs, and operational roadmaps aligned with business objectives.
• Manage vendors, contracts, SLAs, QBRs, penalties, and risk registers.
• Evaluate new technologies and implement process improvements for efficiency.

Skills & Qualifications

Minimum Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 7+ years in IT infrastructure/operations; 3+ years in leadership.
• Expertise in networking, server virtualization, Azure cloud, M365/Entra ID, Intune/Autopilot, Commvault backup.
• Experience with ServiceNow ITSM, CAB processes, multi-site manufacturing IT, and vendor management.

Preferred Qualifications:

• Certifications: ITIL (Foundation required, Intermediate preferred), PMP, CCNA/CCNP, Microsoft Azure Administrator.
• Proven ITIL framework implementation and QBR governance skills.

Benefits & Perks

Masco Corporation offers competitive compensation and growth opportunities:

• Salary: $88,700 - $139,260 USD annually.
• Hybrid Work: Flexible schedule from Novi, MI base.
• Professional Development: Leadership training, certifications, and mentoring.
• Comprehensive Benefits: Health insurance, 401(k), paid time off (inferred from industry standards).
• Career Impact: Shape IT strategy for a Fortune 500 company in home improvement.
• Work-Life Balance: Focus on operational excellence with team support.

FAQ

What is the experience level required? Mid-to-senior level with 7+ years total and 3+ in leadership.

Is this a remote role? Hybrid based in Novi, MI, with some on-site for manufacturing oversight.

What technologies are key? Azure, M365, Commvault, ServiceNow, Intune, virtualization, and manufacturing OT.

How to apply? Search Masco careers for Brasscraft IT Manager in Novi, MI.

What makes Masco unique? Global leader in branded home products with emphasis on innovation and sustainability.

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