Manager, Retail & Delivery - Ladson Service Center Careers at Rivian

Role Overview

Join Rivian, the pioneering EV manufacturer redefining electric adventure vehicles, as a Manager, Retail & Delivery at our cutting-edge Ladson Service Center in Ladson, South Carolina. Rivian is on a mission to keep the world adventurous forever with emissions-free Electric Adventure Vehicles built for the outdoors. We're seeking a dynamic sales leader to own the full customer journey—from initial engagement to seamless vehicle delivery.

In this high-impact RIV Level 6 role at 186 Acres Dr, Ladson, SC 29456, you'll lead field sales, daily operations, logistics, and last-mile delivery. Drive performance, motivate high-performing teams, and ensure every customer interaction embodies Rivian's commitment to excellence, innovation, and environmental stewardship. Thrive in ambiguous environments, execute strategic initiatives, and scale our retail operations with precision. If you have a passion for people, competitive sales, and the electric vehicle industry, this is your opportunity to lead at the forefront of sustainable mobility.

As a Sales and Delivery Manager, you'll create memorable customer experiences, optimize staffing, manage P&L, and collaborate cross-functionally to boost brand awareness and revenue growth in the Southeast market.

Key Responsibilities at Rivian

Take charge of Rivian's retail and delivery excellence in Ladson with these core responsibilities:

• Deliver best-in-class customer experiences: Ensure authentic, engaging, educational interactions aligned with Rivian's core values across your region.
• Drive sales performance: Execute initiatives to hit revenue targets and expand market share in your location(s).
• Own KPIs and metrics: Track and deliver on daily, weekly, monthly, quarterly, and yearly goals while investing your team in company objectives.
• Manage end-to-end delivery: Oversee vehicle preparation, paperwork, logistics, and final handoff for flawless execution.
• Optimize operations: Partner with Service and Vehicle Operations to analyze processes, cut expenses, and boost efficiency.
• Staff and schedule smartly: Design efficient models aligning resources with demand for peak customer satisfaction.
• Execute local activations: Plan events and strategies for brand awareness, lead generation, retention, and conversions.
• Control financials: Manage revenue plans, payroll budgets, and store P&L with precision.
• Ensure compliance: Enforce regulations, company policies, and error-free documentation to safeguard revenue.
• Lead and inspire: Motivate teams, build culture, and drive results through example and data insights.

Qualifications & Requirements

To succeed as Rivian's Retail & Delivery Manager in Ladson, SC, bring these qualifications:

• 5+ years field sales experience; 2+ years field leadership (multi-unit preferred).
• Background in retail, sales, hospitality; direct-to-consumer or commission sales a plus.
• Deep EV industry knowledge: Market dynamics, customer needs, regulations.
• Bachelor's degree or equivalent experience.
• Expertise in P&L, POS, CRM; HR skills in recruiting, onboarding, payroll, performance management.
• Flexible schedule (nights, weekends, holidays); up to 75% travel.
• Valid driver's license, exceptional record; comfortable with large vehicles and demo drives.

Salary & Benefits

Earn a competitive $74,400 - $93,000 USD yearly salary (disclosed), plus Rivian's industry-leading perks:

• Comprehensive health, dental, vision coverage.
• 401(k) matching.
• Generous PTO and holidays.
• Employee stock purchase and vehicle discounts.
• Professional growth programs.
• Wellness initiatives and outdoor adventure perks.

This total rewards package supports your success while aligning with Rivian's adventurous spirit.

Why Join Rivian?

Rivian isn't just building electric vehicles—we're accelerating the shift to sustainable adventure. Work with diverse, outdoor-loving teams challenging the status quo. In Ladson, SC, lead retail innovation, impact communities, and grow your career in a fast-scaling EV leader. Enjoy purpose-driven work protecting the planet for future generations. With explosive growth, this role offers rapid advancement for top performers passionate about sales leadership and customer obsession.

How to Apply

Ready to drive Rivian's retail revolution in Ladson? Apply now for the Manager, Retail & Delivery position. Submit your resume highlighting sales leadership and EV passion. Join us in keeping the world adventurous—interviews starting immediately. Don't miss this chance to lead at Rivian!