Manager, Retail & Delivery - Sharonville Service Center Careers at Rivian

Role Overview

Join Rivian, the pioneering EV manufacturer redefining electric adventure vehicles, as a Manager, Retail & Delivery at our Sharonville Service Center in Sharonville, Ohio. Rivian is on a mission to keep the world adventurous forever with emissions-free Electric Adventure Vehicles. We're seeking a dynamic Sales and Delivery Manager to lead our field organization with purpose and precision. In this high-impact role, you'll own the full customer journey—from initial engagement to vehicle delivery—overseeing sales execution, logistics, and last-mile delivery. Drive performance, lead a motivated team, and ensure every interaction embodies Rivian's commitment to excellence and innovation in the electric vehicle industry.

Thrive in a fast-paced environment where you'll tackle ambiguous challenges with a flexible, solution-oriented mindset. With a passion for people and the outdoors, you'll cultivate a productive culture, hit ambitious KPIs, and collaborate cross-functionally to expand Rivian's community presence. This is your chance to scale with a purpose-driven company that's challenging the status quo in EV sales and customer experience.

Key Responsibilities at Rivian

As a Sales and Delivery Manager, you'll be at the forefront of Rivian's growth in Sharonville, Ohio. Key duties include:

• Ensuring best-in-class customer experience across your region: authentic, engaging, educational, and aligned with Rivian’s core values.
• Driving sales performance and executing strategic initiatives to hit revenue targets and grow market share.
• Owning, tracking, and delivering on Key Performance Indicators (KPIs), fostering team investment in company objectives.
• Managing flawless execution of the vehicle delivery process, from preparation and paperwork to logistics and handoff.
• Partnering with Service, Vehicle Operations, and other teams to analyze and optimize processes for efficiency and cost savings.
• Optimizing staffing models and schedules to align with customer demand and deliver exceptional experiences.
• Collaborating on local activations, events, and strategies to boost brand awareness, leads, and conversions.
• Managing operations per the financial plan, including revenue, payroll, and store P&L.
• Enforcing compliance with regulations, policies, and high-fidelity document execution.
• Leading by example to motivate teams, build culture, and drive measurable results.

Take on additional projects to support Rivian's mission and expand your impact in the EV retail space.

Qualifications & Requirements

To succeed as a Retail & Delivery Manager at Rivian in Sharonville, Ohio, bring:

• 5+ years in field sales; 2+ years in field leadership, ideally multi-unit.
• Experience in retail, sales, hospitality, or direct-to-consumer/commission-based models (preferred).
• Deep knowledge of the electric vehicle industry, including market dynamics and customer needs.
• Bachelor's degree or equivalent experience.
• Expertise in P&L, POS, CRM software, HR (recruiting, onboarding, payroll), and performance management.
• Flexible schedule availability (nights, weekends, holidays) and up to 75% travel.
• Valid driver's license with exceptional record; comfort with high-performance vehicles and demo drives.

If you're a competitive sales leader passionate about EV sales careers, Rivian is your next adventure.

Salary & Benefits

Earn a competitive salary of $74,400 - $93,000 USD per year for this Manager role in Sharonville, Ohio. Rivian offers top-tier benefits to support your success:

• Comprehensive health insurance (medical, dental, vision).
• 401(k) matching and equity programs.
• Generous PTO and paid holidays.
• Vehicle discounts on Rivian EVs.
• Professional development training.
• Wellness perks and outdoor reimbursements.
• Relocation support.
• Flexible scheduling for work-life balance.

Plus, contribute to a thriving P&L while enjoying Rivian's innovative culture.

Why Join Rivian?

Rivian isn't just building electric vehicles; we're protecting the outdoors for future generations. As a Manager, Retail & Delivery in Sharonville, you'll lead in a diverse, courageous team that reframes problems and innovates relentlessly. Enjoy a customer-first environment, data-driven growth, and the thrill of scaling an EV leader. With our Sharonville Service Center as your hub, make a real impact on EV adoption in Ohio. Join us to drive adventure, sales success, and sustainability.

Our commitment to excellence means you'll have the tools, autonomy, and support to excel. From community events to optimized deliveries, every day advances Rivian's mission.

How to Apply

Ready for a Rivian career in EV sales management? Apply now for the Manager, Retail & Delivery role in Sharonville, Ohio. Submit your resume highlighting sales leadership and EV passion. We review applications quickly—don't miss out on this opportunity to join Rivian's adventure. Apply today and accelerate your career with the future of mobility!