JOB SUMMARY

The Manager, International Account Management works with the Director, International Account Management, and the international team to maintain Homes & Villas by Marriott’s (HVMB) business relationships and grow partners post contract. To accomplish this, the Manager, International Account Management, assists the Director, International Account Management, as the primary point of contact with Home Management Companies for Homes & Villas and is responsible for building and managing relationships to create long-term value. The role will focus on driving Revenue, Channel Share, Intent to Recommend (ITR) and Home Management Company Overall Satisfaction (OSAT).

CANDIDATE PROFILE

Education and Experience Required

• High school diploma or GED and 7+ years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 3+ years’ experience in business/partnership development, real estate/home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance
• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment
• Demonstrated ability of strong project management and organizational skills with a service mindset
• Willingness to travel 25-50%

Education and Experience Preferred: Fluency in Italian and/or French is preferred.

CORE WORK ACTIVITIES

Account Management

• Act as primary point of contact for assigned Home Management Company account portfolio to build engagement and maintain strong trusted relationships.
• Manage all aspects of account partnership, ensuring continued communication and secure partner commitment with HVMB standards, regulatory, guest experience and marketing.
• Work with accounts to drive content accuracy, rate and availability competitiveness on the platform to maximize booking conversion.
• Evaluate existing partnerships and identify opportunities to develop account strategy and action plans to drive account performance.
• Deliver business reviews to partners, providing relevant data insights and measuring success of key metrics.
• Perform high level / directional connectivity troubleshooting and escalate with relevant HVMB technology teams and connectivity partners to resolution.
• Educate partners on HVMB programs, platform enhancements and promotions. Deliver relevant trainings to partners as appropriate.
• Manage listing retention and pipeline with accounts to ensure continued platform growth.

Build Continent Infrastructure

• Support Director, International Account Management, International to create and manage processes for the continent team to grow the portfolio.
• Capture feedback from partners regarding product enhancements and processes to drive partner efficiencies/increased revenues and communicate that feedback internally to help drive continuous improvement.
• Provide ongoing input to leadership in developing effective and scalable solutions to improve process efficiencies to support partner retention.
• Collaborate closely with global HVMB discipline teams to support global and continent execution of HVMB strategies and programs.
• Act as a resource to the broader HVMB discipline teams for Home Management Company specific questions.

Demonstrate and Apply Discipline Knowledge

• Keep abreast of key demand/supply indicators, trends, and competitive information at a market global level.
• Attend trade shows, industry events and provide insights face-to-face based on business needs.
• Performs other reasonable duties as assigned by manager.

Please note that this is a hybrid position. The position must work in-person from London HQ on 1st Wednesday of the month and 3rd Tuesday & Wednesday of the month.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.