JOB SUMMARY

 

Assists with directing and motivating team while personally assisting in providing high quality service based on requirements and standards. Assists with monitoring and controlling financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 1 year experience in the event management, food and beverage, or related professional area.

 

CORE WORK ACTIVITIES

 

Providing Exceptional Customer Service

• Interacts with guests, catering and kitchen staff.

• Maintains a professional and pleasant demeanor when interacting with guests.

• Develops a unique and creative experience for guests.

 

Assisting with Managing and Coordinating Banquet Operations and Staff

• Ensures that meeting rooms are set and equipped properly.

• Maintains a professional staff to set up the rooms and assist with evening functions.

• Leads shifts and actively participates in the servicing of events.

• Serves as the liaison between the Kitchen, the Conference Services Manager and the Guest.

• Ensures coffee breaks are set on time and with the proper items.

• Ensures evening functions are properly set up and on time.

• Cleans up, accounts, and properly stores food and beverage items at the end of a function.

• Demonstrates knowledge and proficiency in catering service, food and wine, P&L, budgets, theme concepts and kitchen operations.

• Assists with the management of controllable expenses for department.

• Maintains sanitation levels.

• Reports all maintenance problems to the appropriate persons.

• Assists clients with last minute requests.

• Assists with overseeing banquet department and floor operations.

• Maintains a clean, safe, sanitary and neat working area including meeting and storage space within the Conference Services areas.

• Ensures the physical appearance of the meeting rooms is up to current standards and also includes the business center and storage rooms.

• Attends and participates in all pertinent meetings.

 

Conducting Human Resources Activities

• Assists in the completion of performance reviews of staff members.

• Trains and develops banquet captains/assistant Maitre'd and non-management employees.

• Maintains customer service satisfaction in banquets and meetings.

 

 

 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.