EXPLORE MARRIOTT 

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 95th anniversary in 2024. 

JOB SUMMARY

Management position that focuses on supporting the day-to-day activities in Housekeeping operations. The Assistant Executive Housekeeping Manager works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Specific Duties

• Assist with the supervision of all housekeeping associates and contract cleaners throughout the hotel and assist the Executive Housekeeper in the overall running of the housekeeping department and to deputise for the Assistant Executive Housekeeper in his/her absence.
• To ensure compliance with quality assurance standards, company standards and external regulations including department checklists and the brand standard audit. Hold team members accountable and employ coaching tactics if they do not. 
• Drive results within the department, focusing on goals set by senior management. The focus will be guest satisfaction measures, associate engagement and department costs and profitability. 
• Ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory) and that the department is staffed appropriately ensuring that operational needs and financial objectives are met.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Assign and ensure work tasks are completed on time, take responsibility for tasks and assignments, and made sure deadlines are met. Make decisions and provide input on possible improvements.
• Manages team effectively to achieve department goals. Effectively communicate goals and performance expectations.
• Encourages employees to provide excellent customer service, being a role model for this behaviour, setting a positive example for guest relations. Actively monitor GSS and provide solutions if needed. 
• To be empowered to handle guest problems and complaints, using the LEARN model and seeking assistance from senior management if needed. 
• Facilitate good up and down flow of communication within the department, including shift briefings, handovers, email, telephone and in person. Assist in preparing the agenda for departmental meetings and follow up all points raised.
• Facilitate good communication channels and relationships with other departments, specifically Front Office and the Technical Services Department.  
• Manage the public areas within overall hotel
• Check VIP rooms and long staying guests daily.
• Be involved in monthly accruals, forecast planning, Profit & Loss results, and annual budgeting.
• Support with the ordering of cleaning and guest supplies, ensuring these are purchased in line with budgets but making sure the hotel has enough supply. 
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for other team members and guests. 

Associate Relations:

• Supervises staffing levels to ensure that operational needs, and financial objectives are met.
• Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.  Ensures associates are cross-trained to support successful daily operations.
• Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.
• Communicates performance expectations in accordance with job descriptions for each position.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts.  Participates in an on-going associate recognition program.
• Identifies the developmental needs of others. Use coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ensures employees are treated fairly and equitably.
• Administers the performance appraisal process for direct reports.
• Interviews and hires hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

CANDIDATE PROFILE

• High standard of housekeeping operations
• Demonstrate excellent attention to detail, organisational and communication skills
• Experience of managing, developing and leading a team
• Ordering and stock control
• Minimum 2 years' experience in a similar position, within a hotel environment

Housekeeping Manager rewards and lifestyle benefits:

• A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent
• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
• Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
• 20% off across food and beverage outlets in Marriott properties worldwide
• 23 days holiday plus Bank Holidays
• Recognition programmes and associate awards to appreciate outstanding talent
• Wellbeing and community engagement activities on and off property
• Bike Scheme and Travel Ticket Loan available for all associates
• Workplace Pension Scheme
• Meals on duty, uniform provided and laundered free of charge
• World class training and development programmes tailored to enhancing your skills and help you grow
• Work alongside talented, award winning and experienced hospitality professionals

What we’re looking for:

• A warm demeanour and service-oriented personality
• A team-player attitude
• Positive outlook and dependability

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.