POSITION SUMMARY

Bartender
(F&B Service Expert)

The ideal candidate must have a minimum of 3 years bartending experience (Luxury hotel Experience Preferred). Must be customer and team oriented with a very engaging customer-focused personality. Must be able to carry up to 50lbs. Engage with and serve guests, retrieve and serve alcoholic, non-alcoholic beverages and light meals to guests, in a warm, friendly accurate and efficient manner. Manager the bar program efficiently and profitably according to hotel specifications.  

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.

The ideal candidate must have:

• Hospitality Graduate or Certified Service Professional
• WSET or equivalent qualification
• Advanced Knowledge in Alcohol, Spirits, Wine & Cocktails
• Required food and beverage serving experience
• The ability to show evidence of creativity in the design and execution of a cocktail program
• The ability and desire to showcase skills at competition level and be involved in community bartending events is an advantage with our well-traveled and discerning clientele.
• The ability to multi-task and work in a fast pace environment
• Receive and process all cash payments for restaurant
• Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations
• Excellent guest service skills and communication skills required (English required)
• Experience with working POS System (such as Oracle Hospitality Symphony desirable) 
• Be able and willing to work inside and outside under various weather conditions
• Must be able to work flexible working hours, weekends and holidays
• Must be able to stand for longer period & work in fast-paced environment
• Must be 18 years old or older

 

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

 

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.