Catering Sales Manager 

• Beautiful location on the Elizabeth Quay waterfront
• Training and Career Development opportunities within an international brand
• Discounts on hotel rooms and food and beverage within Marriott
• Discounts on retail venues around the location
• Recognition and wellbeing programs
• Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Parental Leave
• Free Employee Meals
• Laundry Benefits

 

About the Role

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and manages the hotel’s wedding and social sales effort. 

• Manages sales efforts for the hotel including local corporate and social catering.
• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
• Responds to incoming catering opportunities for the hotel.
• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Designs, develops and sells creative catered events.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Manages catering sales revenue and operation budgets and provides forecasting reports.
• Develops menus which drive sales.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practices daily service basics of the brand.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Preferred Candidate:

• Catering and wedding sales experience.
• Able to work Tuesday to Saturday shifts.  May be required to work Sunday when required.
• High proficiency in Microsoft office.
• Preferred knowledge of Opera.
• Demonstrates interpersonal skills, team work, customer service and able to manage diverse relationships
• English Language Proficiency
• Impeccable communication across all levels and presentation.
• Detail orientated, able to effectively manage time and multiple tasks.   
• Reliable, positive, adaptably and able to operate in a highly functioning team

 

Only shortlisted candidates will be contacted to go through our selection process.  

 

How to Apply

Click “Apply for this Job” to be redirected to our Marriott Careers page to apply directly.

 

 

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.