POSITION SUMMARY

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

We are recruiting for an energetic and passionate Event Executive. This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and conferences. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and coordinating with hotel departments and the customers to ensure consistent, high level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system. 

The Event Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work.

Previous experience within Hotel Industry preferred – Experience in Conference & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable. 

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. 

Skills and Knowledge: 

• Strong communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Excellent telephone etiquette 
• Strong customer development and relationship management skills
• Knowledge of Marriott lodging products, cultures and brand strategies
• Effective decision making skills
• Good time management
• Strong organizational skills

Education or Certification:

• A strong level of English, both written and verbal is essential for this role. 
• High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area.

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Confident, positive and proactive attitude and mind-set
• Goal driven: commitment towards achieving hotel’s and team goals
• Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Superior guest relations skills and demonstrates passion for service
• Possesses excellent telephone sales skills
• Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
• To have responsibility of the GRC (Groups) diary to support revenue maximization.
• To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.
• Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
• To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.
• Building client and colleague relationships.
• To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus.
• To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests’ needs.
• To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
• To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment, room allocations, and individual requirements.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• To proactively promote Marriott Rewards, internal promotions and Special Events.
• To process all group bookings through Opera, and MARSHA, including setting up blocks, naming groups, cancelling where appropriate and changing room rates.
• Ensure all postings on group & events accounts are correct and to send out the invoice on the day of departure.
• Respond to any incoming leads within 24 hours of arrival / social 

WHAT WE CAN OFFER YOU

• Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
• Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
• Length of service rewards 
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty 
• Complimentary dry cleaning - we want you to look smart and well-groomed at all times
• Complimentary use of Gym - because your well-being is important
• Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
• Pension scheme
• Cycle to work scheme
• Access to major high street discounts so you can treat your friends and family 

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 #LI-BR1

 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.