JOB SUMMARY

 

Greater China Performance Services Team aims to drive high performance for sales & revenue management associates through the performance management as well as rewards & recognition platforms.

Executive, Performance Services, GC will work with property sales & revenue leaders to manage performance management platforms providing regular feedback on associate performance. This position will also work closely with Global Performance Services Team to manage execution of Global initiatives and support localization effort in GC, which would include but not limit to the following:

 

• Support global incentive programs promotion & widen user adoption in GC
• Provide timely support on hotel inquiries
• Provide pro-active support for Sales Performance management tools incl. but not limited to Global Goal Tool, Rewards & Recognition programs to ensure operational excellence in program delivery to the end-users
• Proactively monitor hotel, market, cluster, national sales & revenue team performance, conduct analysis of issues that arise, and provide specific knowledge to support analysis efforts. 
• Deliver and assist sales training on (new) tools, systems, and programs.
• Responsible for performance monitoring, as well as proper usage of, and training on, systems/tools
• Ensure timely completion and quality of the work as assigned.

 

 

CANDIDATE PROFILE 

 

Education and Experience

 

• B.A degree from an accredited university
• 1-3 years sales training experience; Experience managing incentive programs is a plus
• Must be fluent in written and verbal Chinese and English

 

 

Skills Required:

• Positive attitude & strong work ethics.  
•  
• Good with team collaboration
• Quick learner
• Detail oriented and highly organized. 
• Skilled in time management and the ability to prioritize tasks. Ability to multitask when required and work efficiently and effectively to meet required deadlines.
•  
• Robust problem-solving and analytical skills. Demonstrate balanced judgment under pressure; engage in fixing the problem vs. just identifying the problem.
• Ability to learn quickly and apply that knowledge. Comfortable with complexity, ambiguity and change; supports, manages and initiates positive change.
• Innovative thinker: able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
• Comfortable challenging organizational norms and accepted thinking to improve effectiveness.

 

Technical Skills Required:

• Good knowledge in both the technical and strategic processes of Sales & Marketing / Revenue Management.
• Ease of managing platforms - Manage the participation of associates from managed hotels on Global Goal Tool. 
• Verbal Communication Skills – Conduct training for participating hotels to ensure correct data is updated on Global Goal Tool in Mandarin & English.
• Excel Knowledge: Ability to conduct data analysis / audit. Demonstrate ability to take large volumes of complex information and present it in a clear and concise manner.
• PowerPoint Knowledge: Prepare effective presentation decks for training webinars & senior leadership.
• Proactive approach to learning Performance Measurement practices and concepts from other industries.

 

KEY COMPETENCIES

 

Building Relationships

Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club). Analysis  - The ability to analyze and summarize detailed data and make recommendations. Included is the creation and maintenance of spreadsheets for storing data.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing  - Communicates effectively in writing as appropriate for the needs of the audience.