F&B Reservation Coordinator | Bulgari Hotels and Resorts
Marriott International
F&B Reservation Coordinator | Bulgari Hotels and Resorts
Job Description
POSITION SUMMARY
Process all reservation requests for the Food & Beverage (F&B) department, including changes and cancellations, received via phone, fax, or email.
Identify guest needs and engage with guests professionally over the phone.
Verify availability of F&B outlets and place reservations accordingly.
Accommodate and document special requests.
Provide information and answer questions about the property’s facilities, services, and F&B outlets.
Enter, update, and access data accurately in the F&B reservation system.
Follow proper escalation procedures when handling guest concerns or issues
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
#LI-Onsite
#LI-FF2
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Rome, Italy
Salary
35,000 - 55,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Required Qualifications
- High school diploma or G.E.D. equivalent. (experience)
- No related work experience. (experience)
- No supervisory experience. (experience)
- None (experience)
Responsibilities
- Process all reservation requests for the Food & Beverage (F&B) department, including changes and cancellations, received via phone, fax, or email.
- Identify guest needs and engage with guests professionally over the phone.
- Verify availability of F&B outlets and place reservations accordingly.
- Accommodate and document special requests.
- Provide information and answer questions about the property’s facilities, services, and F&B outlets.
- Enter, update, and access data accurately in the F&B reservation system.
- Follow proper escalation procedures when handling guest concerns or issues.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Answer 10 quick questions to check your fit for F&B Reservation Coordinator | Bulgari Hotels and Resorts @ Marriott International.
Related Books and Jobs
F&B Reservation Coordinator | Bulgari Hotels and Resorts
Marriott International
F&B Reservation Coordinator | Bulgari Hotels and Resorts
Job Description
POSITION SUMMARY
Process all reservation requests for the Food & Beverage (F&B) department, including changes and cancellations, received via phone, fax, or email.
Identify guest needs and engage with guests professionally over the phone.
Verify availability of F&B outlets and place reservations accordingly.
Accommodate and document special requests.
Provide information and answer questions about the property’s facilities, services, and F&B outlets.
Enter, update, and access data accurately in the F&B reservation system.
Follow proper escalation procedures when handling guest concerns or issues
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
#LI-Onsite
#LI-FF2
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Rome, Italy
Salary
35,000 - 55,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Required Qualifications
- High school diploma or G.E.D. equivalent. (experience)
- No related work experience. (experience)
- No supervisory experience. (experience)
- None (experience)
Responsibilities
- Process all reservation requests for the Food & Beverage (F&B) department, including changes and cancellations, received via phone, fax, or email.
- Identify guest needs and engage with guests professionally over the phone.
- Verify availability of F&B outlets and place reservations accordingly.
- Accommodate and document special requests.
- Provide information and answer questions about the property’s facilities, services, and F&B outlets.
- Enter, update, and access data accurately in the F&B reservation system.
- Follow proper escalation procedures when handling guest concerns or issues.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Answer 10 quick questions to check your fit for F&B Reservation Coordinator | Bulgari Hotels and Resorts @ Marriott International.
Related Books and Jobs