This is a temporary position. Onsite – 4-5 days in office.

JOB SUMMARY

The Director, Run of Show (RoS) will play a critical leadership role in orchestrating the operational rhythm and real-time execution management during each wave of The Power of M deployment. The Power of M is a multi-year effort to transform Marriott’s technology and business process ecosystem, evolving it to deliver on our vision to become the world’s favorite travel company. The Business Transformation Office (BTO) has been established to enable and accelerate The Power of M through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. As part of the BTO and aligned with the Global Command Center, the Director, Run of Show will ensure the development, readiness, and execution of the RoS, which is a master timeline of deployment cutover activities that guides all stakeholders through a seamless transition to the new technology platforms. 

This position will support 24/7 global command center coverage by serving as the central coordination point across deployment stakeholders, acting as the lead operator during cutovers, coordinating cross-continent command centers, managing real-time updates in partnership with the cutover workplan and cutover execution tool teams, and running the command center meeting cadence. The Run of Show team will also be accountable for driving continuous refinement of the RoS approach, ensuring every activation wave is well-planned, validated, and aligned across the business and technical teams. 

Expected Contributions

• Partner with the Senior Director, Run of Show to lead the strategy, development, and readiness of the RoS for each deployment wave of The Power of M program.
• Support and manage 24/7 global command center coverage during active cutover windows.
• Participate in after-hours on-call support as required.
• Drive real-time cutover execution by actively monitoring and managing cutover, ensuring accurate task completion and flagging critical path items.
• Partner closely with the Technical Deployment team on the status and completion of all technical cutover activities in the Cutover Execution Tool.
• Monitor deployment dashboards (e.g., Power BI), to track wave execution metrics, surface real-time issues, and proactively flag at-risk tasks to stakeholders.
• Manage the Virtual Command Center tool and associated platforms to ensure up-to-date visibility of all activities, deployment progress, and cross-team coordination during each wave.
• Serve as the live orchestrator in the Command Center during deployment, leading real-time meetings, ensuring coordination across time zones and continents.
• Partner with continent deployment leaders to align on wave-specific RoS variations, readiness activities, escalation protocols, and contingency activation plans to enable swift response to unforeseen issues during cutover execution.
• Facilitate and lead the recurring Command Center Run of Show cadence (e.g., recurring command center check-ins).
• Ensure RoS content is fully documented, reviewed, and understood by all stakeholders ahead of each deployment wave.
• Collaborate with technical, business, change management, communications, and other applicable program teams to align activities, timelines, and dependencies.
• Proactively identify and resolve risks, conflicts, or overlaps in deployment activities across workstreams.
• Document and evolve standard operating procedures and playbooks based on lessons learned and stakeholder feedback.
• Partner with Global Deployment Support, Service Desk, Marriott’s Technical Operations Center (MTOC), and ServiceNow teams to ensure alignment of issue management processes during cutover events.
• Manage post-deployment reviews and input into retrospectives focused on improving RoS planning and execution.
• Performs other duties as needed.

Education and Experience 

• 4-year degree preferred from an accredited university in business, technology, or equivalent combination of education and experience.
• 8+ years of relevant professional experience in lodging, consulting, or communications related discipline preferred, demonstrating progressive career growth and pattern of exceptional performance.
• 5+ years of demonstrated experience in complex deployment execution, operations, program management, or business transformation.
• Strong hotel / market experience and/or knowledge of Marriott lodging systems / business processes / hotel operations.
• Strong familiarity with Microsoft 365, ServiceNow, Power BI, Smartsheet, and Monday.com.
• Excellent project management skills, with ability to independently manage multiple projects. 
• Ability to effectively persuade and motivate stakeholders and team members to achieve project goals and objectives.
• Strong presentation, facilitation, and stakeholder communication skills.

MANAGEMENT COMPETENICES 

• Leadership
  • Adaptability – Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 
  • Communication – Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
  • Problem Solving and Decision Making – Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. 
  • Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Managing Execution
  • Building and Contributing to Teams – Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
  • Strategy Execution – Bridges deployment strategy with real-time operations, ensuring intent and execution are aligned.
• Building Relationships
  • Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. 
  • Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability
  • Organizational Capability – Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Learning and Applying Professional Expertise
  • Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct. 
• Basic Competencies
  • Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing – Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.