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Marriott International logo

Front Desk Agent | Courtyard by Marriott

Marriott International

Hospitality Jobs

Front Desk Agent | Courtyard by Marriott

Marriott International logo

Marriott International

full-timePosted: Jan 11, 2026

Job Description


Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.




Responsibilities


What You’ll Do

  • Provide the highest quality of service to guests, anticipating and exceeding their expectations.
  • Check guests in and out efficiently and in a friendly manner.
  • Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
  • Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
  • Assist in maintaining the cleanliness of the lobby and entrance.
  • Ensure security and confidentiality of all guest and hotel information.
  • Effectively respond to and resolve guest concerns or complaints.
  • Perform other duties as assigned.

What You’ll Bring

  • Strong communication skills.
  • A passion for customer service.
  • The ability to be flexible and adapt to any situation.
  • A desire to work as part of the front desk team.
  • An outgoing personality with a positive attitude.
  • Previous hospitality experience is helpful but not required.
  • Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.


Other Information

What You Can Look Forward To

  • Medical, Dental, and Vision insurance (starting Day 1)
  • Life Insurance and Disability Insurance
  • Paid Parental Leave
  • DailyPay option
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Vacation/Paid Time Off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development and tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities for growth



White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 1196

Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

Locations

  • RICHMOND, Virginia, United States

Salary

Estimated Salary Rangemedium confidence

35,000 - 55,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Strong communication skillsintermediate
  • Passion for customer serviceintermediate
  • Ability to be flexible and adaptintermediate
  • Desire to work as part of front desk teamintermediate
  • Outgoing personality with positive attitudeintermediate

Required Qualifications

  • Previous hospitality experience is helpful but not required (experience)
  • Ability to stand and move at a fast pace for long periods (experience)
  • Availability to work long hours, weekends, and holidays (experience)

Responsibilities

  • Provide highest quality of service to guests
  • Check guests in and out efficiently and friendly
  • Follow cash handling and accounting procedures
  • Develop knowledge of hotel staff, services, hours, room locations, rates, amenities, surroundings
  • Maintain cleanliness of lobby and entrance
  • Ensure security and confidentiality of guest and hotel information
  • Respond to and resolve guest concerns or complaints
  • Perform other duties as assigned

Benefits

  • general: Medical, Dental, and Vision insurance (starting Day 1)
  • general: Life Insurance and Disability Insurance
  • general: Paid Parental Leave
  • general: DailyPay option
  • general: Employee Assistance Program (EAP)
  • general: 401(k) with company match
  • general: Vacation/Paid Time Off (PTO) with rollover
  • general: Complimentary wellness tools

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Marriott International logo

Front Desk Agent | Courtyard by Marriott

Marriott International

Hospitality Jobs

Front Desk Agent | Courtyard by Marriott

Marriott International logo

Marriott International

full-timePosted: Jan 11, 2026

Job Description


Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.




Responsibilities


What You’ll Do

  • Provide the highest quality of service to guests, anticipating and exceeding their expectations.
  • Check guests in and out efficiently and in a friendly manner.
  • Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
  • Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
  • Assist in maintaining the cleanliness of the lobby and entrance.
  • Ensure security and confidentiality of all guest and hotel information.
  • Effectively respond to and resolve guest concerns or complaints.
  • Perform other duties as assigned.

What You’ll Bring

  • Strong communication skills.
  • A passion for customer service.
  • The ability to be flexible and adapt to any situation.
  • A desire to work as part of the front desk team.
  • An outgoing personality with a positive attitude.
  • Previous hospitality experience is helpful but not required.
  • Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.


Other Information

What You Can Look Forward To

  • Medical, Dental, and Vision insurance (starting Day 1)
  • Life Insurance and Disability Insurance
  • Paid Parental Leave
  • DailyPay option
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Vacation/Paid Time Off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development and tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities for growth



White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 1196

Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

Locations

  • RICHMOND, Virginia, United States

Salary

Estimated Salary Rangemedium confidence

35,000 - 55,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Strong communication skillsintermediate
  • Passion for customer serviceintermediate
  • Ability to be flexible and adaptintermediate
  • Desire to work as part of front desk teamintermediate
  • Outgoing personality with positive attitudeintermediate

Required Qualifications

  • Previous hospitality experience is helpful but not required (experience)
  • Ability to stand and move at a fast pace for long periods (experience)
  • Availability to work long hours, weekends, and holidays (experience)

Responsibilities

  • Provide highest quality of service to guests
  • Check guests in and out efficiently and friendly
  • Follow cash handling and accounting procedures
  • Develop knowledge of hotel staff, services, hours, room locations, rates, amenities, surroundings
  • Maintain cleanliness of lobby and entrance
  • Ensure security and confidentiality of guest and hotel information
  • Respond to and resolve guest concerns or complaints
  • Perform other duties as assigned

Benefits

  • general: Medical, Dental, and Vision insurance (starting Day 1)
  • general: Life Insurance and Disability Insurance
  • general: Paid Parental Leave
  • general: DailyPay option
  • general: Employee Assistance Program (EAP)
  • general: 401(k) with company match
  • general: Vacation/Paid Time Off (PTO) with rollover
  • general: Complimentary wellness tools

Target Your Resume for "Front Desk Agent | Courtyard by Marriott" , Marriott International

Get personalized recommendations to optimize your resume specifically for Front Desk Agent | Courtyard by Marriott. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Front Desk Agent | Courtyard by Marriott" , Marriott International

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Answer 10 quick questions to check your fit for Front Desk Agent | Courtyard by Marriott @ Marriott International.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.

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© 2026 Pointers. All rights reserved.