Front Desk Agent-Night Auditor | Westin
Marriott International
Front Desk Agent-Night Auditor | Westin
Job Description
POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Locations
- Dallas, Texas, United States
Salary
35,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Responsibilities
- Process guest check-ins (confirm reservations, assign room, issue/activate key)
- Process payment types (room charges, cash, checks, debit, credit)
- Process check-outs (resolve late/disputed charges)
- Answer, record, process guest calls, messages, requests, questions, concerns
- Coordinate with Housekeeping for room readiness
- Communicate parking procedures, dispatch bell/valet staff
- Supply directions and local info
- Run daily reports (arrivals, departures)
- Identify special requests, check report accuracy
- Complete cashier and closing reports
- Cash personal/traveler's checks
- Count bank at shift start/end
- Balance and drop receipts per Accounting specs
- Follow safety/security policies
- Report accidents/injuries/unsafe conditions
- Ensure clean/professional uniform/appearance
- Maintain confidentiality
- Protect company assets
- Welcome/acknowledge guests per standards
- Anticipate/address service needs
- Assist individuals with disabilities
- Speak clearly/professionally
- Answer phones with etiquette
- Develop positive relationships
- Comply with quality standards
- Stand/sit/walk extended periods
- Move/lift/carry/push/pull objects ≤10 pounds
Answer 10 quick questions to check your fit for Front Desk Agent-Night Auditor | Westin @ Marriott International.
Related Books and Jobs
Front Desk Agent-Night Auditor | Westin
Marriott International
Front Desk Agent-Night Auditor | Westin
Job Description
POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Locations
- Dallas, Texas, United States
Salary
35,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Responsibilities
- Process guest check-ins (confirm reservations, assign room, issue/activate key)
- Process payment types (room charges, cash, checks, debit, credit)
- Process check-outs (resolve late/disputed charges)
- Answer, record, process guest calls, messages, requests, questions, concerns
- Coordinate with Housekeeping for room readiness
- Communicate parking procedures, dispatch bell/valet staff
- Supply directions and local info
- Run daily reports (arrivals, departures)
- Identify special requests, check report accuracy
- Complete cashier and closing reports
- Cash personal/traveler's checks
- Count bank at shift start/end
- Balance and drop receipts per Accounting specs
- Follow safety/security policies
- Report accidents/injuries/unsafe conditions
- Ensure clean/professional uniform/appearance
- Maintain confidentiality
- Protect company assets
- Welcome/acknowledge guests per standards
- Anticipate/address service needs
- Assist individuals with disabilities
- Speak clearly/professionally
- Answer phones with etiquette
- Develop positive relationships
- Comply with quality standards
- Stand/sit/walk extended periods
- Move/lift/carry/push/pull objects ≤10 pounds
Answer 10 quick questions to check your fit for Front Desk Agent-Night Auditor | Westin @ Marriott International.
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