Guest Experience Expert - Club Attendant | The Ritz-Carlton
Marriott International
Guest Experience Expert - Club Attendant | The Ritz-Carlton
Job Description
Join Our Ladies & Gentlemen - Club Attendant
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Club Attendant, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Club Attendant:
- Provide exceptional service in the Club Lounge by assisting with food and beverage offerings to create a refined guest experience
- Stay informed of daily hotel updates and guest preferences, ensuring timely and personalised service delivery
- Maintain the Club Lounge’s immaculate presentation and cleanliness, reflecting our commitment to excellence at all times
- Serve a variety of alcoholic and non-alcoholic beverages with professionalism and attention to detail
- Anticipate and respond to guest needs with genuine care, creating wow moments that leave a lasting impression and elevate every guest experience
- Support the broader Food & Beverage team with operational tasks to ensure seamless service flow
- Cultivate lasting relationships with guests through thoughtful, engaging service that encourages loyalty and future visits
About You:
- An up-to-date RSA is mandatory
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Melbourne, Victoria, Australia
Salary
35,000 - 55,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Required Qualifications
- An up-to-date RSA is mandatory. (experience)
- Relevant experience in a similar role. (experience)
- Working rights in Australia. (experience)
- Enthusiastic to escalate your career. (experience)
- Self-motivated, driven and energized in a fast-paced environment. (experience)
- Armed with smart solutions and a can-do attitude. (experience)
Responsibilities
- Provide exceptional service in the Club Lounge by assisting with food and beverage offerings to create a refined guest experience.
- Stay informed of daily hotel updates and guest preferences, ensuring timely and personalised service delivery.
- Maintain the Club Lounge’s immaculate presentation and cleanliness, reflecting our commitment to excellence at all times.
- Serve a variety of alcoholic and non-alcoholic beverages with professionalism and attention to detail.
- Anticipate and respond to guest needs with genuine care, creating wow moments that leave a lasting impression and elevate every guest experience.
- Support the broader Food & Beverage team with operational tasks to ensure seamless service flow.
- Cultivate lasting relationships with guests through thoughtful, engaging service that encourages loyalty and future visits.
Benefits
- general: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends.
- general: Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave.
Answer 10 quick questions to check your fit for Guest Experience Expert - Club Attendant | The Ritz-Carlton @ Marriott International.
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Guest Experience Expert - Club Attendant | The Ritz-Carlton
Marriott International
Guest Experience Expert - Club Attendant | The Ritz-Carlton
Job Description
Join Our Ladies & Gentlemen - Club Attendant
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Club Attendant, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Club Attendant:
- Provide exceptional service in the Club Lounge by assisting with food and beverage offerings to create a refined guest experience
- Stay informed of daily hotel updates and guest preferences, ensuring timely and personalised service delivery
- Maintain the Club Lounge’s immaculate presentation and cleanliness, reflecting our commitment to excellence at all times
- Serve a variety of alcoholic and non-alcoholic beverages with professionalism and attention to detail
- Anticipate and respond to guest needs with genuine care, creating wow moments that leave a lasting impression and elevate every guest experience
- Support the broader Food & Beverage team with operational tasks to ensure seamless service flow
- Cultivate lasting relationships with guests through thoughtful, engaging service that encourages loyalty and future visits
About You:
- An up-to-date RSA is mandatory
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Melbourne, Victoria, Australia
Salary
35,000 - 55,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Required Qualifications
- An up-to-date RSA is mandatory. (experience)
- Relevant experience in a similar role. (experience)
- Working rights in Australia. (experience)
- Enthusiastic to escalate your career. (experience)
- Self-motivated, driven and energized in a fast-paced environment. (experience)
- Armed with smart solutions and a can-do attitude. (experience)
Responsibilities
- Provide exceptional service in the Club Lounge by assisting with food and beverage offerings to create a refined guest experience.
- Stay informed of daily hotel updates and guest preferences, ensuring timely and personalised service delivery.
- Maintain the Club Lounge’s immaculate presentation and cleanliness, reflecting our commitment to excellence at all times.
- Serve a variety of alcoholic and non-alcoholic beverages with professionalism and attention to detail.
- Anticipate and respond to guest needs with genuine care, creating wow moments that leave a lasting impression and elevate every guest experience.
- Support the broader Food & Beverage team with operational tasks to ensure seamless service flow.
- Cultivate lasting relationships with guests through thoughtful, engaging service that encourages loyalty and future visits.
Benefits
- general: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends.
- general: Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave.
Answer 10 quick questions to check your fit for Guest Experience Expert - Club Attendant | The Ritz-Carlton @ Marriott International.
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