Guest Experience Specialist | Element
Marriott International
Guest Experience Specialist | Element
Job Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Reno, Nevada, United States
Salary
35,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Creating a safe work placeintermediate
- Following company policies and proceduresintermediate
- Maintaining confidentialityintermediate
- Protecting company assetsintermediate
- Upholding quality standardsintermediate
- Professional uniform, personal appearance, and communicationsintermediate
- Stand, sit, or walk for an extended timeintermediate
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistanceintermediate
- Reach overhead and below the knees, including bending, twisting, pulling, and stoopingintermediate
Required Qualifications
- High school diploma or G.E.D. equivalent (experience)
- No related work experience (experience)
- No supervisory experience (experience)
- None (License or Certification) (experience)
Responsibilities
- Deliver a wide range of services that guide guests through their entire stay
- Take ownership of the guest experience in the main areas of the hotel
- Process operational needs
- Address guest requests
- Complete reports
- Deliver quality meals
- Share the highlights of the local area
Answer 10 quick questions to check your fit for Guest Experience Specialist | Element @ Marriott International.
Related Books and Jobs
Guest Experience Specialist | Element
Marriott International
Guest Experience Specialist | Element
Job Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Reno, Nevada, United States
Salary
35,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Creating a safe work placeintermediate
- Following company policies and proceduresintermediate
- Maintaining confidentialityintermediate
- Protecting company assetsintermediate
- Upholding quality standardsintermediate
- Professional uniform, personal appearance, and communicationsintermediate
- Stand, sit, or walk for an extended timeintermediate
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistanceintermediate
- Reach overhead and below the knees, including bending, twisting, pulling, and stoopingintermediate
Required Qualifications
- High school diploma or G.E.D. equivalent (experience)
- No related work experience (experience)
- No supervisory experience (experience)
- None (License or Certification) (experience)
Responsibilities
- Deliver a wide range of services that guide guests through their entire stay
- Take ownership of the guest experience in the main areas of the hotel
- Process operational needs
- Address guest requests
- Complete reports
- Deliver quality meals
- Share the highlights of the local area
Answer 10 quick questions to check your fit for Guest Experience Specialist | Element @ Marriott International.
Related Books and Jobs