Guest Experience Supervisor (주임) - AC Hotel by Marriot Seoul Geumjeong | AC Hotels by Marriott
Marriott International
Guest Experience Supervisor (주임) - AC Hotel by Marriot Seoul Geumjeong | AC Hotels by Marriott
Job Description
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Locations
- Gunpo, Korea, Republic of
Salary
35,000 - 55,000 KRW / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Enter and locate information using computers/POS systemsintermediate
Responsibilities
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Ensure rates match market codes, document exceptions
- Secure payment prior to issuing room key, verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests, contacting appropriate staff if necessary
- Follow up to ensure requests have been met
- Process all payment types, vouchers, paid-outs, and charges
- Balance and drop receipts
- Count and secure bank at beginning and end of shift
- Obtain manual authorizations and follow all Accounting procedures
- Notify Loss Prevention/Security of any guest reports of theft
- Assist management in training, evaluating, counseling, motivating and coaching employees
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Develop/maintain positive working relationships
- Support team to reach common goals
- Listen and respond appropriately to employee concerns
- Follow company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Ensure personal appearance is clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge guests
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Ensure adherence to quality standards
- Enter and locate information using computers/POS systems
- Stand, sit, or walk for an extended period
Answer 10 quick questions to check your fit for Guest Experience Supervisor (주임) - AC Hotel by Marriot Seoul Geumjeong | AC Hotels by Marriott @ Marriott International.
Related Books and Jobs
Guest Experience Supervisor (주임) - AC Hotel by Marriot Seoul Geumjeong | AC Hotels by Marriott
Marriott International
Guest Experience Supervisor (주임) - AC Hotel by Marriot Seoul Geumjeong | AC Hotels by Marriott
Job Description
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Locations
- Gunpo, Korea, Republic of
Salary
35,000 - 55,000 KRW / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Enter and locate information using computers/POS systemsintermediate
Responsibilities
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Ensure rates match market codes, document exceptions
- Secure payment prior to issuing room key, verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests, contacting appropriate staff if necessary
- Follow up to ensure requests have been met
- Process all payment types, vouchers, paid-outs, and charges
- Balance and drop receipts
- Count and secure bank at beginning and end of shift
- Obtain manual authorizations and follow all Accounting procedures
- Notify Loss Prevention/Security of any guest reports of theft
- Assist management in training, evaluating, counseling, motivating and coaching employees
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Develop/maintain positive working relationships
- Support team to reach common goals
- Listen and respond appropriately to employee concerns
- Follow company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Ensure personal appearance is clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge guests
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Ensure adherence to quality standards
- Enter and locate information using computers/POS systems
- Stand, sit, or walk for an extended period
Answer 10 quick questions to check your fit for Guest Experience Supervisor (주임) - AC Hotel by Marriot Seoul Geumjeong | AC Hotels by Marriott @ Marriott International.
Related Books and Jobs