Guest Service Ambassador - Loss Prevention | Renaissance Hotels
Marriott International
Guest Service Ambassador - Loss Prevention | Renaissance Hotels
Job Description
POSITION SUMMARY
Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. Assist guests or employees during emergency situations. Administer first aid/CPR to guests or employees as required. Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. Provide proper paperwork to employees that require outside medical treatment. Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Some college.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Goa, India
Salary
700,000 - 1,375,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Follow all company policies and proceduresintermediate
- report accidents, injuries, and unsafe work conditions to managerintermediate
- maintain confidentiality of proprietary informationintermediate
- protect company assetsintermediate
- Welcome and acknowledge all guests according to company standardsintermediate
- anticipate and address guests’ service needsintermediate
- Speak with others using clear and professional languageintermediate
- prepare and review written documents accurately and completelyintermediate
- answer telephones using appropriate etiquetteintermediate
- Develop and maintain positive working relationships with othersintermediate
- support team to reach common goalsintermediate
- listen and respond appropriately to the concerns of other employeesintermediate
- Read and visually verify information in a variety of formats (e.g., small print)intermediate
- Visually inspect tools, equipment, or machines (e.g., to identify defects)intermediate
- Enter and locate work-related information using computers and/or point of sale systemsintermediate
- Move at a speed required to respond to work situations (e.g., run, walk, jog)intermediate
- Stand, sit, or walk for an extended period of time or for an entire work shiftintermediate
Responsibilities
- Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded
- Assist guests or employees during emergency situations
- Administer first aid/CPR to guests or employees as required
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals
- Provide proper paperwork to employees that require outside medical treatment
- Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
- Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol
Answer 10 quick questions to check your fit for Guest Service Ambassador - Loss Prevention | Renaissance Hotels @ Marriott International.
Related Books and Jobs
Guest Service Ambassador - Loss Prevention | Renaissance Hotels
Marriott International
Guest Service Ambassador - Loss Prevention | Renaissance Hotels
Job Description
POSITION SUMMARY
Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. Assist guests or employees during emergency situations. Administer first aid/CPR to guests or employees as required. Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. Provide proper paperwork to employees that require outside medical treatment. Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Some college.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Goa, India
Salary
700,000 - 1,375,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Follow all company policies and proceduresintermediate
- report accidents, injuries, and unsafe work conditions to managerintermediate
- maintain confidentiality of proprietary informationintermediate
- protect company assetsintermediate
- Welcome and acknowledge all guests according to company standardsintermediate
- anticipate and address guests’ service needsintermediate
- Speak with others using clear and professional languageintermediate
- prepare and review written documents accurately and completelyintermediate
- answer telephones using appropriate etiquetteintermediate
- Develop and maintain positive working relationships with othersintermediate
- support team to reach common goalsintermediate
- listen and respond appropriately to the concerns of other employeesintermediate
- Read and visually verify information in a variety of formats (e.g., small print)intermediate
- Visually inspect tools, equipment, or machines (e.g., to identify defects)intermediate
- Enter and locate work-related information using computers and/or point of sale systemsintermediate
- Move at a speed required to respond to work situations (e.g., run, walk, jog)intermediate
- Stand, sit, or walk for an extended period of time or for an entire work shiftintermediate
Responsibilities
- Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded
- Assist guests or employees during emergency situations
- Administer first aid/CPR to guests or employees as required
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals
- Provide proper paperwork to employees that require outside medical treatment
- Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
- Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol
Answer 10 quick questions to check your fit for Guest Service Ambassador - Loss Prevention | Renaissance Hotels @ Marriott International.
Related Books and Jobs