Guest Service Supervisor | Le Meridien
Marriott International
Guest Service Supervisor | Le Meridien
Job Description
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Xian, Shaanxi, China
Salary
227,500 - 440,000 CNY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Follow all company policies and proceduresintermediate
- Ensure uniform and personal appearance are clean and professionalintermediate
- Maintain confidentiality of proprietary informationintermediate
- Anticipate and address guests’ service needsintermediate
- Speak with others using clear and professional languageintermediate
- Prepare and review written documents accurately and completelyintermediate
- Answer telephones using appropriate etiquetteintermediate
- Develop and maintain positive working relationships with othersintermediate
- Ensure adherence to quality expectations and standardsintermediate
- Stand, sit, or walk for an extendedintermediate
Responsibilities
- Assist staff with expediting problem payments (e.g., problems processing credit card)
- Follow up with guest regarding satisfaction with guest-related issues
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp)
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Block rooms in the computer and identify designated requirements and requests
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Review shift logs/daily memo books and document pertinent information in logbooks
- Count bank at the beginning and end of shift
- Balance and drop receipts according to Accounting specifications
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
Answer 10 quick questions to check your fit for Guest Service Supervisor | Le Meridien @ Marriott International.
Related Books and Jobs
Guest Service Supervisor | Le Meridien
Marriott International
Guest Service Supervisor | Le Meridien
Job Description
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Xian, Shaanxi, China
Salary
227,500 - 440,000 CNY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Follow all company policies and proceduresintermediate
- Ensure uniform and personal appearance are clean and professionalintermediate
- Maintain confidentiality of proprietary informationintermediate
- Anticipate and address guests’ service needsintermediate
- Speak with others using clear and professional languageintermediate
- Prepare and review written documents accurately and completelyintermediate
- Answer telephones using appropriate etiquetteintermediate
- Develop and maintain positive working relationships with othersintermediate
- Ensure adherence to quality expectations and standardsintermediate
- Stand, sit, or walk for an extendedintermediate
Responsibilities
- Assist staff with expediting problem payments (e.g., problems processing credit card)
- Follow up with guest regarding satisfaction with guest-related issues
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp)
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Block rooms in the computer and identify designated requirements and requests
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Review shift logs/daily memo books and document pertinent information in logbooks
- Count bank at the beginning and end of shift
- Balance and drop receipts according to Accounting specifications
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
Answer 10 quick questions to check your fit for Guest Service Supervisor | Le Meridien @ Marriott International.
Related Books and Jobs