Housekeeping Rooms Controller | Gaylord Hotels
Marriott International
Housekeeping Rooms Controller | Gaylord Hotels
Job Description
POSITION SUMMARY
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Nashville, Tennessee, United States
Salary
35,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Stand, sit, or walk for an extended period of timeintermediate
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistanceintermediate
Required Qualifications
- Education: High school diploma or G.E.D. equivalent (experience)
- Related Work Experience: At least 1 year of related work experience (experience)
- Supervisory Experience (experience)
Responsibilities
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms with the Front Desk
- Prepare and distribute room assignments to Housekeeping staff
- Record, monitor, and update list of ‘Do Not Disturb' rooms
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list
- Complete required Housekeeping paperwork
- Follow all company and safety and security policies and procedures
- Report any maintenance problems, safety hazards, accidents, or injuries
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Thank guests with genuine appreciation
- Ensure adherence to quality expectations and standards
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Enter and locate work-related information using computers
- Perform other reasonable job duties as requested by Supervisors
Answer 10 quick questions to check your fit for Housekeeping Rooms Controller | Gaylord Hotels @ Marriott International.
Related Books and Jobs
Housekeeping Rooms Controller | Gaylord Hotels
Marriott International
Housekeeping Rooms Controller | Gaylord Hotels
Job Description
POSITION SUMMARY
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Nashville, Tennessee, United States
Salary
35,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Stand, sit, or walk for an extended period of timeintermediate
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistanceintermediate
Required Qualifications
- Education: High school diploma or G.E.D. equivalent (experience)
- Related Work Experience: At least 1 year of related work experience (experience)
- Supervisory Experience (experience)
Responsibilities
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms with the Front Desk
- Prepare and distribute room assignments to Housekeeping staff
- Record, monitor, and update list of ‘Do Not Disturb' rooms
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list
- Complete required Housekeeping paperwork
- Follow all company and safety and security policies and procedures
- Report any maintenance problems, safety hazards, accidents, or injuries
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Thank guests with genuine appreciation
- Ensure adherence to quality expectations and standards
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Enter and locate work-related information using computers
- Perform other reasonable job duties as requested by Supervisors
Answer 10 quick questions to check your fit for Housekeeping Rooms Controller | Gaylord Hotels @ Marriott International.
Related Books and Jobs