JOB SUMMARY

The Loss Prevention Manager is responsible for leading and managing all loss prevention, security, fire, and life safety functions of the property in strict compliance with Marriott International Brand Standards, Local Standard Operating Procedures (LSOPs), Brand Safety Audits (BSA), and Fire & Life Safety (FLS) audit requirements, as well as all applicable local laws and regulations.

The role safeguards guests, associates, contractors, visitors, and property assets while ensuring a safe, secure, and discreet luxury hospitality environment. The Loss Prevention Manager balances proactive risk mitigation with a guest-centric, service-driven approach, supporting Marriott’s brand promise and the resort’s wellness philosophy.

CANDIDATE PROFILE 

Education and Experience

• Bachelor’s degree in Criminal Justice, Security Management, Hospitality Management, or a related field.
• Professional certifications in security, loss prevention, or safety are highly desirable, such as:
  • Certified Protection Professional (CPP)
  • Physical Security Professional (PSP)
  • Fire Safety & Life Safety certifications
  • Hospitality-specific security certifications

Experience

• Minimum 7–10 years in loss prevention, security management, or safety operations within a luxury hospitality environment, ideally a resort or hotel chain.
• Proven experience with Marriott or other international hotel brand standards (LSOPs, BSA, Fire & Life Safety audits).
• Demonstrated track record in risk management, investigations, emergency response, and compliance audits.
• Experience in leading and developing security teams, including scheduling, training, and performance management.
• Experience collaborating with cross-functional departments (Engineering, HR, Finance, Operations).

Skills & Competencies

• Leadership & Team Management: Ability to inspire, coach, and maintain a disciplined, professional, and service-oriented team.
• Security & Risk Management: Expertise in proactive risk mitigation, surveillance systems, access control, and investigation procedures.
• Emergency Preparedness: Knowledgeable in crisis management, fire safety, medical emergency response, and evacuation procedures.
• Audit & Compliance: Strong understanding of internal and brand audits, corrective action plans, and continuous readiness standards.
• Analytical & Reporting Skills: Ability to identify trends, prepare reports, and recommend actionable strategies to minimize losses.
• Interpersonal & Communication Skills: Professional demeanor, discretion, and ability to interact with guests, associates, authorities, and VIPs.
• Technology Proficiency: Familiarity with CCTV, alarm systems, access control software, and incident reporting platforms.
• Service Mindset: Commitment to guest-centric safety, balancing discretion and vigilance in a luxury environment.

CORE WORK ACTIVITIES

1. Brand Compliance & Audit Governance

• Ensure full compliance with Marriott LSOPs, BSA, and Fire & Life Safety audit standards
• Maintain continuous audit readiness through:
  • Routine inspections and internal audits
  • Accurate documentation and evidence management
  • Timely closure of corrective action plans (CAPs)
• Partner with Engineering to ensure:
  • Fire detection, alarm, suppression, and evacuation systems meet Marriott Life Safety standards
  • Preventive maintenance and testing schedules are documented and compliant
• Lead and document emergency drills (fire, evacuation, bomb threat, medical, natural disasters)

2. Loss Prevention & Risk Management

• Develop and implement proactive loss prevention strategies to minimize:
  • Theft, shrinkage, fraud, vandalism, and property damage
• Conduct risk assessments across all resort areas, including:
  • Guest rooms, public areas, wellness facilities, back-of-house, and residences
• Oversee surveillance systems (CCTV), access control, key management, and alarm monitoring
• Lead investigations related to:
  • Guest incidents, associate misconduct, losses, accidents, and security breaches
  • Confidential internal investigations as requested by HR or the General Manager

3. Emergency Preparedness & Incident Management

• Serve as the primary responder and coordinator for all emergency situations
• Ensure all associates are trained and conversant with:
  • Fire & Life Safety procedures
  • Crisis response protocols
  • Medical emergency response and escalation
• Maintain strong working relationships with:
  • Local police, fire authorities, military police, hospitals, and emergency responders
• Ensure all incidents are properly reported, documented, investigated, and trended

4. Leadership & Talent Development

• Lead, coach, and develop the Loss Prevention team in alignment with Marriott Leadership Behaviors
• Ensure:
  • Proper staffing and scheduling efficiency
  • Training certification and refresher programs
  • Consistent grooming, appearance, and conduct standards
• Foster a service-driven loss prevention culture where associates demonstrate:
  • Professionalism, vigilance, discretion, calm authority
  • “Service from the Heart” in all guest interactions

5. Cross-Functional Collaboration

• Work closely with:
  • Engineering – life safety systems and compliance
  • Human Resources – investigations, discipline, training
  • Finance – loss trends, asset protection
  • Operations – guest safety, VIP protection, event security
• Attend departmental head meetings and contribute to overall operational planning