Outdoor Experience Manager | Gaylord Hotels
Marriott International
Outdoor Experience Manager | Gaylord Hotels
Job Description
JOB SUMMARY
Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Recreation Operations
• Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Schedules events, programs, and activities, as well as the work of others.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Supports the management of outside vendors including water sports and scuba.
• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Manages group activities including sand painting, bon fires, and team building events.
• Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
• Serves as a role model to demonstrate appropriate behaviors.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the performance appraisal system process, giving feedback when needed.
• Coordinates training activities for employees in department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Kissimmee, Florida, United States
Salary
65,000 - 95,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Required Qualifications
- High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area. (experience)
- OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required. (experience)
Responsibilities
- Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units.
- Provides and models service behavior to guests and employees.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
- Works with direct reports to carry out departmental strategies.
- Supervises and manages employees.
- Supports day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Monitors quality, standards and meets the expectations of the customers on a daily basis.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Schedules events, programs, and activities, as well as the work of others.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports the management of outside vendors including water sports and scuba.
- Orders and manages necessary supplies.
- Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
- Manages group activities including sand painting, bon fires, and team building events.
- Manages pool and beach areas, including overall maintenance.
Answer 10 quick questions to check your fit for Outdoor Experience Manager | Gaylord Hotels @ Marriott International.
Related Books and Jobs
Outdoor Experience Manager | Gaylord Hotels
Marriott International
Outdoor Experience Manager | Gaylord Hotels
Job Description
JOB SUMMARY
Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Recreation Operations
• Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Schedules events, programs, and activities, as well as the work of others.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Supports the management of outside vendors including water sports and scuba.
• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Manages group activities including sand painting, bon fires, and team building events.
• Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
• Serves as a role model to demonstrate appropriate behaviors.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the performance appraisal system process, giving feedback when needed.
• Coordinates training activities for employees in department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Locations
- Kissimmee, Florida, United States
Salary
65,000 - 95,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Required Qualifications
- High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area. (experience)
- OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required. (experience)
Responsibilities
- Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units.
- Provides and models service behavior to guests and employees.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
- Works with direct reports to carry out departmental strategies.
- Supervises and manages employees.
- Supports day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Monitors quality, standards and meets the expectations of the customers on a daily basis.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Schedules events, programs, and activities, as well as the work of others.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports the management of outside vendors including water sports and scuba.
- Orders and manages necessary supplies.
- Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
- Manages group activities including sand painting, bon fires, and team building events.
- Manages pool and beach areas, including overall maintenance.
Answer 10 quick questions to check your fit for Outdoor Experience Manager | Gaylord Hotels @ Marriott International.
Related Books and Jobs