CANDIDATE PROFILE   

Education and Experience  

Required: 

• 10+ years of application development leadership experience that includes: 

• Enterprise-scale native mobile application development across multiple platforms with a strong capability in Android.  

• Expert-level Android architecture and coding abilities in Kotlin and knowledge of Java  

• Extensive experience in development of a variety of large apps supporting millions of users at scale in Android. 

• Management of multiple Omni-Channel development efforts integrating with multiple back-end systems 

• Experience with Automation, CI/CD, Release Management processes and Application Deployments to app stores. 

• Familiarity with Enterprise-level SDKs for Analytics, Networking, Customer Engagement, Application Performance Monitoring 

• Strong understanding of API platforms, backend services, database and networking components of full-stack infrastructure 

• Undergraduate/graduate degree or equivalent education + experience 

Preferred: 

• Demonstrated success leading medium- to large-scale initiatives/transformations  

• Proven knowledge of Agile methodology; preferably SAFe Agile 

• Experience with mixed and offshore delivery models 

• Good process management, negotiating, influencing and problem resolution skills  

• Proven ability to effectively prioritize and execute tasks in a high-pressure environment 

• Knowledge of business environment, service requirements and hospitality culture 

• Knowledge of / familiarity with the other platform (iOS) as well 

• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action 

• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations. 

• Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs 

• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms 

• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment 

CORE WORK ACTIVITIES   

Managing Application Development Standards, Processes, and Tools 

• Works with direct reports to facilitate consistency of service delivery across client groups 

• Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: 

• SDLC standard tools and processes for both waterfall and agile development 

• Estimating standard tools and processes, incorporating flexibility for small and large projects 

• Deployment standard tools and processes 

• Monitors projects for adherence to defined application development processes 

• Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary 

• Communicates important application development policy changes that affect service provider and/or Marriott operations 

Managing Day-To-Day Relationships with Teams  

• Manages application development projects in partnership with IT teams, business partners and providers 

• Provides project management of business projects  

• Oversees effective reporting within application development team 

• Leads project reviews with team on application development projects 

• Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations 

• Monitors projects for alignment with defined business case process  

• Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues  

• Manages, and improves service level reporting for application development 

• Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels 

• Assists with application development and maintenance of service provider project management standards and tools 

• Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction  

• Works with application development service providers 

• Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement 

• Works with team to progress the service providers services to match client needs 

• Facilitates team and service provider compliance with the agreement 

• Validates service levels meet business needs 

• Facilitates the definition and enforcement of good service provider contracts 

• Supports the IT organization 

• Provides input to IT’s business strategy and planning as needed 

• Supports and follows defined IT Governance decision rights, standards and practices 

• Emphasizes accuracy and effectiveness of estimating and planning management with team 

• Provides input to business/discipline and continent IT budgets 

Implementing and Managing Continuous Improvement Program  

• Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry 

• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction 

• Works with application development service providers, IT teams, and business partners to implement continuous improvement activities 

• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction