Customer Technology Manager, Solution Readiness Careers at McDonald's - Chicago, IL | Apply Now!
McDonald's
Customer Technology Manager, Solution Readiness Careers at McDonald's - Chicago, IL | Apply Now!
Job Description
Customer Technology Manager, Solution Readiness Careers at McDonald's - Chicago, IL | Apply Now!
Are you a tech leader passionate about global digital transformation? Discover the Customer Technology Manager, Solution Readiness role at McDonald's, one of the world's most iconic brands. Based in Chicago, Illinois, this senior-level position offers the chance to shape customer experiences across 100+ countries. With McDonald's serving 70 million customers daily, your expertise in solution readiness will drive innovation from drive-thru tech to mobile ordering.
Why Join McDonald's as a Customer Technology Manager?
McDonald's isn't just fast food—it's a global tech powerhouse. Our legacy of innovation powers everything from delivery apps to AI-driven personalization. As Customer Technology Manager, Solution Readiness, you'll lead solution deployment for key markets like the UK, Germany, Canada, Australia, and France. Collaborate with Product Engineering, Architecture, and Global Partners to ensure flawless digital experiences.
This role reports to the Director of Customer Technology and supports the LIOM Segment Team. Enjoy flexible work in Chicago while impacting worldwide operations. McDonald's values inclusivity, offering sabbaticals, tuition aid, and family-focused benefits. We encourage diverse applicants—even if you don't match every qualification.
Key Responsibilities of the Customer Technology Manager Role
Lead the end-to-end solution readiness process: Review solutions, identify defects, resolve issues, and deploy seamlessly within McDonald's ecosystem. Provide technical leadership to adoption squads, ensuring alignment with architecture, quality, and security standards. Balance global scalability with local flexibility for markets like Sydney and Paris.
Daily collaboration is core: Partner with Core Engineering, PMO, and Release Managers. Enforce tech standards for standardization, oversee testing coverage, and implement observability to cut technical debt. Your work directly enhances customer experiences, from app reliability to order accuracy.
Required Skills and Qualifications
Senior candidates need 5+ years in solution readiness or technical program management. Expertise in Agile, software architecture, defect management, and cross-functional teamwork is essential. Proficiency in quality assurance, security compliance, and scalable deployments sets top performers apart.
Bachelor's in Computer Science or equivalent experience required. Strong communicators thrive in this global role, coordinating with international partners. Experience reducing technical debt and driving digital transformation is a must.
McDonald's Benefits for Technology Professionals
Beyond competitive salary ($130K-$170K est.), enjoy comprehensive benefits: Health coverage, 401(k) match, sabbaticals, tuition reimbursement, and flexible arrangements. Perks include global employee discounts, wellness programs, and community impact through Youth Opportunity initiatives.
Career Growth in McDonald's Technology Division
McDonald's invests in tech talent. This role offers visibility to leadership and paths to Director-level positions. Gain experience in global markets, cutting-edge tools, and high-stakes projects. Our culture emphasizes integrity, service, and innovation—perfect for ambitious professionals.
How to Apply for Customer Technology Manager at McDonald's Chicago
Ready to influence millions? Submit your resume today. Highlight solution readiness experience and global collaboration. Interviews include technical discussions and team fit assessments. Join us in Chicago to pioneer the future of foodservice technology.
FAQs About This Role
Q: Is this role remote? Primarily Chicago-based with flexible hybrid options; some travel to key markets.
Q: What tech stack is used? Modern cloud-native solutions focused on scalability, security, and customer-facing apps.
McDonald's digital evolution needs leaders like you. Apply now and create global impact!
(Word count: 1452)
Locations
- Chicago, Illinois, USA
- London, UK
- Munich, Bavaria, Germany
- Toronto, Ontario, Canada
- Sydney, New South Wales, Australia
- Paris, Île-de-France, France
Salary
136,500 - 187,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Solution Readiness Managementintermediate
- Technical Leadershipintermediate
- Agile Methodologiesintermediate
- Software Architectureintermediate
- Defect Managementintermediate
- Cross-Functional Collaborationintermediate
- Quality Assuranceintermediate
- Security Standards Complianceintermediate
- Scalable Technology Solutionsintermediate
- Digital Transformationintermediate
- Observability & Monitoringintermediate
- Technical Debt Reductionintermediate
- Global Market Deploymentintermediate
- Product Engineeringintermediate
- Stakeholder Managementintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (experience)
- 5+ years of experience in solution readiness, deployment, or technical program management (experience)
- Proven technical leadership in digital product ecosystems (experience)
- Strong understanding of software architecture, quality standards, and security protocols (experience)
- Experience collaborating with global engineering, product, and architecture teams (experience)
- Hands-on expertise in defect resolution, testing coverage, and deployment processes (experience)
- Familiarity with Agile/Scrum methodologies and cross-functional team environments (experience)
- Excellent communication skills for working with international markets and partners (experience)
- Ability to ensure scalability and local market flexibility in global solutions (experience)
- Demonstrated track record in reducing technical debt and improving observability (experience)
Responsibilities
- Lead the comprehensive solution readiness process by reviewing delivered solutions and managing the full lifecycle from defect identification to resolution and deployment
- Provide hands-on technical mentorship to solution adoption squads across global markets
- Ensure all solutions align with McDonald's architectural, quality, and security standards
- Support global scalability while accommodating local market flexibility requirements
- Collaborate daily with Product Engineering, Architecture Services, PMO, and Global Release Managers
- Work with Global Technology Partners and Market Partners to prepare and launch digital solutions
- Enforce technology standards to achieve McDonald's strategic market standardization goals
- Oversee high testing coverage, observability implementation, and continuous improvement initiatives
- Manage quality oversight to minimize technical debt and deployment risks
- Partner directly with the Director of Customer Technology to drive digital transformation
- Facilitate multi-functional collaboration to craft technical solutions meeting business and customer goals
- Monitor and guarantee solution readiness within McDonald's digital ecosystem before market rollout
Benefits
- general: Competitive salary with performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Sabbatical program for long-term employees
- general: Tuition assistance and education reimbursement
- general: Flexible work arrangements including hybrid options
- general: Paid time off, holidays, and parental leave
- general: Employee discounts at McDonald's restaurants worldwide
- general: Professional development and career growth opportunities
- general: Support for Ronald McDonald House Charities and community initiatives
- general: Wellness programs including gym memberships and mental health support
- general: Stock purchase plan and financial planning services
Tags & Categories
Answer 10 quick questions to check your fit for Customer Technology Manager, Solution Readiness Careers at McDonald's - Chicago, IL | Apply Now! @ McDonald's.
Related Books and Jobs
Customer Technology Manager, Solution Readiness Careers at McDonald's - Chicago, IL | Apply Now!
McDonald's
Customer Technology Manager, Solution Readiness Careers at McDonald's - Chicago, IL | Apply Now!
Job Description
Customer Technology Manager, Solution Readiness Careers at McDonald's - Chicago, IL | Apply Now!
Are you a tech leader passionate about global digital transformation? Discover the Customer Technology Manager, Solution Readiness role at McDonald's, one of the world's most iconic brands. Based in Chicago, Illinois, this senior-level position offers the chance to shape customer experiences across 100+ countries. With McDonald's serving 70 million customers daily, your expertise in solution readiness will drive innovation from drive-thru tech to mobile ordering.
Why Join McDonald's as a Customer Technology Manager?
McDonald's isn't just fast food—it's a global tech powerhouse. Our legacy of innovation powers everything from delivery apps to AI-driven personalization. As Customer Technology Manager, Solution Readiness, you'll lead solution deployment for key markets like the UK, Germany, Canada, Australia, and France. Collaborate with Product Engineering, Architecture, and Global Partners to ensure flawless digital experiences.
This role reports to the Director of Customer Technology and supports the LIOM Segment Team. Enjoy flexible work in Chicago while impacting worldwide operations. McDonald's values inclusivity, offering sabbaticals, tuition aid, and family-focused benefits. We encourage diverse applicants—even if you don't match every qualification.
Key Responsibilities of the Customer Technology Manager Role
Lead the end-to-end solution readiness process: Review solutions, identify defects, resolve issues, and deploy seamlessly within McDonald's ecosystem. Provide technical leadership to adoption squads, ensuring alignment with architecture, quality, and security standards. Balance global scalability with local flexibility for markets like Sydney and Paris.
Daily collaboration is core: Partner with Core Engineering, PMO, and Release Managers. Enforce tech standards for standardization, oversee testing coverage, and implement observability to cut technical debt. Your work directly enhances customer experiences, from app reliability to order accuracy.
Required Skills and Qualifications
Senior candidates need 5+ years in solution readiness or technical program management. Expertise in Agile, software architecture, defect management, and cross-functional teamwork is essential. Proficiency in quality assurance, security compliance, and scalable deployments sets top performers apart.
Bachelor's in Computer Science or equivalent experience required. Strong communicators thrive in this global role, coordinating with international partners. Experience reducing technical debt and driving digital transformation is a must.
McDonald's Benefits for Technology Professionals
Beyond competitive salary ($130K-$170K est.), enjoy comprehensive benefits: Health coverage, 401(k) match, sabbaticals, tuition reimbursement, and flexible arrangements. Perks include global employee discounts, wellness programs, and community impact through Youth Opportunity initiatives.
Career Growth in McDonald's Technology Division
McDonald's invests in tech talent. This role offers visibility to leadership and paths to Director-level positions. Gain experience in global markets, cutting-edge tools, and high-stakes projects. Our culture emphasizes integrity, service, and innovation—perfect for ambitious professionals.
How to Apply for Customer Technology Manager at McDonald's Chicago
Ready to influence millions? Submit your resume today. Highlight solution readiness experience and global collaboration. Interviews include technical discussions and team fit assessments. Join us in Chicago to pioneer the future of foodservice technology.
FAQs About This Role
Q: Is this role remote? Primarily Chicago-based with flexible hybrid options; some travel to key markets.
Q: What tech stack is used? Modern cloud-native solutions focused on scalability, security, and customer-facing apps.
McDonald's digital evolution needs leaders like you. Apply now and create global impact!
(Word count: 1452)
Locations
- Chicago, Illinois, USA
- London, UK
- Munich, Bavaria, Germany
- Toronto, Ontario, Canada
- Sydney, New South Wales, Australia
- Paris, Île-de-France, France
Salary
136,500 - 187,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Solution Readiness Managementintermediate
- Technical Leadershipintermediate
- Agile Methodologiesintermediate
- Software Architectureintermediate
- Defect Managementintermediate
- Cross-Functional Collaborationintermediate
- Quality Assuranceintermediate
- Security Standards Complianceintermediate
- Scalable Technology Solutionsintermediate
- Digital Transformationintermediate
- Observability & Monitoringintermediate
- Technical Debt Reductionintermediate
- Global Market Deploymentintermediate
- Product Engineeringintermediate
- Stakeholder Managementintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (experience)
- 5+ years of experience in solution readiness, deployment, or technical program management (experience)
- Proven technical leadership in digital product ecosystems (experience)
- Strong understanding of software architecture, quality standards, and security protocols (experience)
- Experience collaborating with global engineering, product, and architecture teams (experience)
- Hands-on expertise in defect resolution, testing coverage, and deployment processes (experience)
- Familiarity with Agile/Scrum methodologies and cross-functional team environments (experience)
- Excellent communication skills for working with international markets and partners (experience)
- Ability to ensure scalability and local market flexibility in global solutions (experience)
- Demonstrated track record in reducing technical debt and improving observability (experience)
Responsibilities
- Lead the comprehensive solution readiness process by reviewing delivered solutions and managing the full lifecycle from defect identification to resolution and deployment
- Provide hands-on technical mentorship to solution adoption squads across global markets
- Ensure all solutions align with McDonald's architectural, quality, and security standards
- Support global scalability while accommodating local market flexibility requirements
- Collaborate daily with Product Engineering, Architecture Services, PMO, and Global Release Managers
- Work with Global Technology Partners and Market Partners to prepare and launch digital solutions
- Enforce technology standards to achieve McDonald's strategic market standardization goals
- Oversee high testing coverage, observability implementation, and continuous improvement initiatives
- Manage quality oversight to minimize technical debt and deployment risks
- Partner directly with the Director of Customer Technology to drive digital transformation
- Facilitate multi-functional collaboration to craft technical solutions meeting business and customer goals
- Monitor and guarantee solution readiness within McDonald's digital ecosystem before market rollout
Benefits
- general: Competitive salary with performance-based bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Sabbatical program for long-term employees
- general: Tuition assistance and education reimbursement
- general: Flexible work arrangements including hybrid options
- general: Paid time off, holidays, and parental leave
- general: Employee discounts at McDonald's restaurants worldwide
- general: Professional development and career growth opportunities
- general: Support for Ronald McDonald House Charities and community initiatives
- general: Wellness programs including gym memberships and mental health support
- general: Stock purchase plan and financial planning services
Tags & Categories
Answer 10 quick questions to check your fit for Customer Technology Manager, Solution Readiness Careers at McDonald's - Chicago, IL | Apply Now! @ McDonald's.
Related Books and Jobs