Director, Global Technology - Resource Strategy & Optimization Careers at McDonald's

Join McDonald's Global Technology team as Director, Global Technology - Resource Strategy & Optimization and lead the transformation of how the world's largest restaurant chain attracts and deploys world-class technical talent. This senior leadership role reports directly to the Sr. Director of Global Technical Resourcing Optimization and partners with technology tower leaders across McDonald's 175+ countries.

McDonald's Accelerating the Arches: Technology Leadership Opportunity

McDonald's Accelerating the Arches growth strategy represents a $1 trillion+ market opportunity powered by the 3Ds: Delivery, Digital, and Drive-Thru. Serving 65M+ customers daily requires cutting-edge technology innovation across AI, robotics, cloud computing, and emerging technologies. As Director of Resource Strategy & Optimization, you'll ensure McDonald's has the right technical talent in the right places at the right time to power this transformation.

McDonald's Global Technology isn't just building apps—it's digitizing the Golden Arches at unprecedented global scale. From AI-powered drive-thru ordering to robotic kitchen automation, your strategic resourcing decisions will directly impact every McDonald's restaurant worldwide.

Key Responsibilities: Strategic Talent Leadership

Global Demand Forecasting & Workforce Planning: Leverage advanced analytics to create precise 12-36 month forecasts across all GT towers (Infrastructure, Applications, Data/AI, Cybersecurity). Your models will balance current needs with future skills like Generative AI expertise and cloud-native development.

Innovative Resourcing Models: Architect hybrid talent strategies blending full-time employees, contingent workers, strategic outsourcing partners, and global talent pools. Define the optimal mix for cost, speed, and quality across mature and emerging markets.

Executive Advisory: Function as internal transformation consultant to C-suite leaders, delivering data-driven recommendations that optimize $500M+ annual technology spend while maintaining competitive talent advantage.

Why This Role Matters at McDonald's Scale

Unlike typical tech companies, McDonald's operates 39,000+ restaurants generating $25B+ annual systemwide sales. Your resourcing strategies must scale across:

• 175+ countries and territories
• 25,000+ drive-thru locations
• McDelivery platform serving 50M+ orders monthly
• Digital ecosystem with 150M+ active loyalty members

Success requires navigating complex stakeholder dynamics between franchisees, corporate IT, regional teams, and global vendors while driving 20-30% YoY headcount growth to support Accelerating the Arches.

Ideal Candidate Profile: Strategic + Analytical + Influential

The perfect candidate combines 15+ years enterprise technology resourcing experience with proven C-level advisory success. You excel at:

• Advanced workforce analytics using AI/ML forecasting models
• Global vendor management across MSSPs, SIs, and talent platforms
• Stakeholder influence without direct authority across matrixed organizations
• Agile transformation leadership in mission-critical environments

Technical Acumen Required: Deep understanding of modern tech stacks (AWS/Azure/GCP, Kubernetes, Snowflake, Generative AI) and associated talent markets. Experience with iCIMS, Workday, Eightfold, or similar platforms is essential.

McDonald's Global Technology: Where Innovation Meets Scale

McDonald's GT isn't a typical IT department—it's a $2B+ annual technology powerhouse driving:

• Cosmic™: Proprietary order management system processing 75M+ transactions daily
• Fresh Beef program rollout across 14,000+ US restaurants
• Made to Sip™ and Made for You® platform modernizations
• Global loyalty platform powering 150M+ members

Your resourcing strategies will directly enable these initiatives while positioning McDonald's as the most tech-forward QSR leader.

Career Growth & Impact

This Director role serves as a launchpad to SVPs and C-suite positions within McDonald's $100B+ enterprise. Previous GT leaders have advanced to:

• Chief Technology Officer
• Global CIO
• SVP Technology Strategy
• Regional Chief Digital Officers

Join a team where 90% of senior leaders started in technical roles and drive tangible business outcomes serving 5% of global population daily.

Chicago Headquarters: Global Technology Hub

Based in McDonald's modern Chicago headquarters, you'll collaborate with 2,000+ GT professionals across 6 continents. Enjoy:

• State-of-the-art technology campus
• Hybrid work flexibility
• Global exposure across Americas, EMEA, APAC

Apply Now: Shape McDonald's Technical Future

Ready to lead global technology resourcing at world-changing scale? This role offers unmatched impact, compensation, and career acceleration. McDonald's is hiring NOW for this critical leadership position powering Accelerating the Arches.

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