Director, Technical Product Management Careers at McDonald's - Chicago, Illinois | Apply Now!
McDonald's
Director, Technical Product Management Careers at McDonald's - Chicago, Illinois | Apply Now!
Job Description
Director, Technical Product Management Careers at McDonald's - Chicago, IL | Apply Now!
Are you a visionary technology leader ready to drive McDonald's digital transformation? The Director, Technical Product Management role within McDonald's Global Technology Enterprise Products & Platforms (EPP) team offers an unparalleled opportunity to shape the future of enterprise service management for the world's leading quick-service restaurant brand. Serving 65M+ customers daily across 25,000+ locations, McDonald's is Accelerating the Arches through its core growth strategies: Delivery, Digital, and Drive-Thru.
Why Join McDonald's Global Technology?
McDonald's Global Technology isn't just building apps—it's powering tomorrow's feel-good moments. From AI-driven personalization to robotic kitchen automation, our teams are at the forefront of restaurant technology innovation. As part of the EPP Core Solutions team, you'll lead technical enablement for enterprise-wide ServiceNow implementations that support every aspect of our global operations.
This senior leadership position reports directly to the Sr. Director, Technical Product Management and offers the chance to influence business strategy at the highest levels. If you thrive in fast-paced environments where diverse, global teams solve complex technical challenges, this is your opportunity to make a lasting impact on one of the world's most iconic brands.
Key Responsibilities: Leading Enterprise Transformation
As Director, Technical Product Management, you'll own the technical roadmap for critical ServiceNow portfolios. Your leadership will ensure seamless integration across McDonald's enterprise ecosystem, driving efficiency and innovation. Key accountabilities include:
- Partnering with business stakeholders to define product vision and prioritize roadmaps
- Providing strategic technology advisory to C-suite executives
- Leading end-to-end product delivery from ideation through global deployment
- Championing ServiceNow platform optimization and emerging technology adoption
- Mentoring high-performing product management teams
Required Skills & Experience for Success
McDonald's seeks proven leaders with deep ServiceNow expertise and enterprise transformation experience. Top candidates demonstrate:
- 10+ years in technical product management within Fortune 500 environments
- Hands-on ServiceNow implementation leadership across ITSM, ITOM, and custom applications
- Proven ability to influence business strategy through technology roadmapping
- Expertise in Agile methodologies, DevOps practices, and cloud-native architectures
- Strong vendor management experience with global technology partners
The McDonald's Accelerating the Arches Strategy
McDonald's growth isn't accidental—it's strategically engineered. Our Double Down on the 3Ds strategy (Delivery, Digital, Drive-Thru) requires world-class enterprise technology to support hyper-scale operations. Your ServiceNow leadership will enable:
- Frictionless employee and franchisee experiences across 120+ countries
- Real-time service management for 39,000+ global restaurants
- AI-powered incident resolution and predictive analytics
- Seamless integration with core business systems (POS, supply chain, CRM)
Chicago Technology Hub: Innovation at Scale
Located in Chicago's vibrant tech corridor, McDonald's Global Technology headquarters offers state-of-the-art facilities including collaborative workspaces, innovation labs, and direct proximity to top talent. While primarily based in Chicago, IL, this role offers flexible arrangements for qualified candidates in major US tech hubs.
Career Growth & Development Opportunities
McDonald's invests heavily in technical leadership development. As Director, you'll access:
- Executive leadership coaching and mentorship programs
- Global rotation opportunities across McDonald's technology centers
- ServiceNow certification sponsorship and advanced training
- Participation in industry-leading tech conferences
- Clear promotion pathways to VP-level technology leadership
Competitive Compensation & Benefits
This senior leadership role offers total cash compensation targeting the top quartile for enterprise technical product directors. Expect comprehensive benefits including annual performance bonuses (target 20-25%), long-term incentives, and executive-level perks. McDonald's commitment to employee well-being includes best-in-class health coverage, 401(k) matching, and professional development budgets.
Your Impact: Real Results at Global Scale
Imagine leading ServiceNow transformations that impact 2M+ employees and franchise partners worldwide. Your technical leadership will directly enable McDonald's to serve 65M+ daily customers with unprecedented speed and reliability. This isn't corporate IT—it's mission-critical technology powering a global icon.
Ready to Accelerate Your Career with McDonald's?
Join the team that's digitizing the Golden Arches. Apply today to lead enterprise service management innovation at world-class scale. McDonald's Global Technology: Where feel-good moments meet fast-paced innovation.
McDonald's is an equal opportunity employer committed to a diverse workforce.
Locations
- Chicago, Illinois, USA
- New York, New York, USA
- San Francisco, California, USA (Remote)
- Remote, Illinois, USA (Remote)
Salary
231,000 - 330,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNow Platform Expertiseintermediate
- Technical Product Managementintermediate
- Enterprise Service Managementintermediate
- Agile Product Developmentintermediate
- Roadmap Planning & Executionintermediate
- Stakeholder Engagementintermediate
- AI & Emerging Technologiesintermediate
- Cross-Functional Team Leadershipintermediate
- Market Research & Analysisintermediate
- Product Strategy Implementationintermediate
- Vendor Managementintermediate
- Technology Roadmappingintermediate
- Business Process Optimizationintermediate
- Cloud Platform Integrationintermediate
- Data-Driven Decision Makingintermediate
Required Qualifications
- 10+ years of experience in technical product management or enterprise IT leadership (experience)
- Deep expertise in ServiceNow platform architecture and implementation (experience)
- Proven track record leading enterprise service management transformations (experience)
- Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred) (experience)
- Strong understanding of ITIL frameworks and service management best practices (experience)
- Experience developing and executing multi-year technology roadmaps (experience)
- Demonstrated ability to influence C-level business stakeholders (experience)
- Expertise in Agile/Scrum methodologies and product lifecycle management (experience)
- Technical proficiency in cloud platforms (AWS, Azure, or Google Cloud) (experience)
- Excellent communication skills with experience presenting to executive leadership (experience)
Responsibilities
- Provide technical ownership for ServiceNow-based enterprise service management portfolios
- Develop and execute end-to-end product roadmaps aligned with business strategy
- Partner with business leaders to define product priorities and delivery timelines
- Lead cross-functional teams including engineering, design, and operations
- Conduct market research to identify emerging technologies and competitive trends
- Influence business strategy through technology advisory and thought leadership
- Supervise development, testing, and launch of new product features and capabilities
- Ensure high-quality delivery standards while minimizing business disruptions
- Collaborate with vendors and technology partners for solution integration
- Drive continuous improvement of enterprise products and platforms
- Measure product success through KPIs and implement data-driven optimizations
- Mentor and develop technical product managers within the team
Benefits
- general: Competitive base salary with performance-based annual bonuses
- general: Comprehensive medical, dental, and vision insurance coverage
- general: 401(k) retirement plan with generous company matching contributions
- general: Annual performance bonus potential up to 25% of base salary
- general: Stock purchase plan with employee stock purchase discounts
- general: Paid time off including vacation, sick days, and personal holidays
- general: Flexible work arrangements including remote work options
- general: Professional development budget for certifications and conferences
- general: On-site fitness centers and wellness programs at corporate locations
- general: Employee discount programs for McDonald's products and services
- general: Parental leave benefits including maternity and paternity leave
- general: Tuition reimbursement for advanced degree programs
- general: Mental health support through Employee Assistance Program
Tags & Categories
Answer 10 quick questions to check your fit for Director, Technical Product Management Careers at McDonald's - Chicago, Illinois | Apply Now! @ McDonald's.
Related Books and Jobs
Director, Technical Product Management Careers at McDonald's - Chicago, Illinois | Apply Now!
McDonald's
Director, Technical Product Management Careers at McDonald's - Chicago, Illinois | Apply Now!
Job Description
Director, Technical Product Management Careers at McDonald's - Chicago, IL | Apply Now!
Are you a visionary technology leader ready to drive McDonald's digital transformation? The Director, Technical Product Management role within McDonald's Global Technology Enterprise Products & Platforms (EPP) team offers an unparalleled opportunity to shape the future of enterprise service management for the world's leading quick-service restaurant brand. Serving 65M+ customers daily across 25,000+ locations, McDonald's is Accelerating the Arches through its core growth strategies: Delivery, Digital, and Drive-Thru.
Why Join McDonald's Global Technology?
McDonald's Global Technology isn't just building apps—it's powering tomorrow's feel-good moments. From AI-driven personalization to robotic kitchen automation, our teams are at the forefront of restaurant technology innovation. As part of the EPP Core Solutions team, you'll lead technical enablement for enterprise-wide ServiceNow implementations that support every aspect of our global operations.
This senior leadership position reports directly to the Sr. Director, Technical Product Management and offers the chance to influence business strategy at the highest levels. If you thrive in fast-paced environments where diverse, global teams solve complex technical challenges, this is your opportunity to make a lasting impact on one of the world's most iconic brands.
Key Responsibilities: Leading Enterprise Transformation
As Director, Technical Product Management, you'll own the technical roadmap for critical ServiceNow portfolios. Your leadership will ensure seamless integration across McDonald's enterprise ecosystem, driving efficiency and innovation. Key accountabilities include:
- Partnering with business stakeholders to define product vision and prioritize roadmaps
- Providing strategic technology advisory to C-suite executives
- Leading end-to-end product delivery from ideation through global deployment
- Championing ServiceNow platform optimization and emerging technology adoption
- Mentoring high-performing product management teams
Required Skills & Experience for Success
McDonald's seeks proven leaders with deep ServiceNow expertise and enterprise transformation experience. Top candidates demonstrate:
- 10+ years in technical product management within Fortune 500 environments
- Hands-on ServiceNow implementation leadership across ITSM, ITOM, and custom applications
- Proven ability to influence business strategy through technology roadmapping
- Expertise in Agile methodologies, DevOps practices, and cloud-native architectures
- Strong vendor management experience with global technology partners
The McDonald's Accelerating the Arches Strategy
McDonald's growth isn't accidental—it's strategically engineered. Our Double Down on the 3Ds strategy (Delivery, Digital, Drive-Thru) requires world-class enterprise technology to support hyper-scale operations. Your ServiceNow leadership will enable:
- Frictionless employee and franchisee experiences across 120+ countries
- Real-time service management for 39,000+ global restaurants
- AI-powered incident resolution and predictive analytics
- Seamless integration with core business systems (POS, supply chain, CRM)
Chicago Technology Hub: Innovation at Scale
Located in Chicago's vibrant tech corridor, McDonald's Global Technology headquarters offers state-of-the-art facilities including collaborative workspaces, innovation labs, and direct proximity to top talent. While primarily based in Chicago, IL, this role offers flexible arrangements for qualified candidates in major US tech hubs.
Career Growth & Development Opportunities
McDonald's invests heavily in technical leadership development. As Director, you'll access:
- Executive leadership coaching and mentorship programs
- Global rotation opportunities across McDonald's technology centers
- ServiceNow certification sponsorship and advanced training
- Participation in industry-leading tech conferences
- Clear promotion pathways to VP-level technology leadership
Competitive Compensation & Benefits
This senior leadership role offers total cash compensation targeting the top quartile for enterprise technical product directors. Expect comprehensive benefits including annual performance bonuses (target 20-25%), long-term incentives, and executive-level perks. McDonald's commitment to employee well-being includes best-in-class health coverage, 401(k) matching, and professional development budgets.
Your Impact: Real Results at Global Scale
Imagine leading ServiceNow transformations that impact 2M+ employees and franchise partners worldwide. Your technical leadership will directly enable McDonald's to serve 65M+ daily customers with unprecedented speed and reliability. This isn't corporate IT—it's mission-critical technology powering a global icon.
Ready to Accelerate Your Career with McDonald's?
Join the team that's digitizing the Golden Arches. Apply today to lead enterprise service management innovation at world-class scale. McDonald's Global Technology: Where feel-good moments meet fast-paced innovation.
McDonald's is an equal opportunity employer committed to a diverse workforce.
Locations
- Chicago, Illinois, USA
- New York, New York, USA
- San Francisco, California, USA (Remote)
- Remote, Illinois, USA (Remote)
Salary
231,000 - 330,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNow Platform Expertiseintermediate
- Technical Product Managementintermediate
- Enterprise Service Managementintermediate
- Agile Product Developmentintermediate
- Roadmap Planning & Executionintermediate
- Stakeholder Engagementintermediate
- AI & Emerging Technologiesintermediate
- Cross-Functional Team Leadershipintermediate
- Market Research & Analysisintermediate
- Product Strategy Implementationintermediate
- Vendor Managementintermediate
- Technology Roadmappingintermediate
- Business Process Optimizationintermediate
- Cloud Platform Integrationintermediate
- Data-Driven Decision Makingintermediate
Required Qualifications
- 10+ years of experience in technical product management or enterprise IT leadership (experience)
- Deep expertise in ServiceNow platform architecture and implementation (experience)
- Proven track record leading enterprise service management transformations (experience)
- Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred) (experience)
- Strong understanding of ITIL frameworks and service management best practices (experience)
- Experience developing and executing multi-year technology roadmaps (experience)
- Demonstrated ability to influence C-level business stakeholders (experience)
- Expertise in Agile/Scrum methodologies and product lifecycle management (experience)
- Technical proficiency in cloud platforms (AWS, Azure, or Google Cloud) (experience)
- Excellent communication skills with experience presenting to executive leadership (experience)
Responsibilities
- Provide technical ownership for ServiceNow-based enterprise service management portfolios
- Develop and execute end-to-end product roadmaps aligned with business strategy
- Partner with business leaders to define product priorities and delivery timelines
- Lead cross-functional teams including engineering, design, and operations
- Conduct market research to identify emerging technologies and competitive trends
- Influence business strategy through technology advisory and thought leadership
- Supervise development, testing, and launch of new product features and capabilities
- Ensure high-quality delivery standards while minimizing business disruptions
- Collaborate with vendors and technology partners for solution integration
- Drive continuous improvement of enterprise products and platforms
- Measure product success through KPIs and implement data-driven optimizations
- Mentor and develop technical product managers within the team
Benefits
- general: Competitive base salary with performance-based annual bonuses
- general: Comprehensive medical, dental, and vision insurance coverage
- general: 401(k) retirement plan with generous company matching contributions
- general: Annual performance bonus potential up to 25% of base salary
- general: Stock purchase plan with employee stock purchase discounts
- general: Paid time off including vacation, sick days, and personal holidays
- general: Flexible work arrangements including remote work options
- general: Professional development budget for certifications and conferences
- general: On-site fitness centers and wellness programs at corporate locations
- general: Employee discount programs for McDonald's products and services
- general: Parental leave benefits including maternity and paternity leave
- general: Tuition reimbursement for advanced degree programs
- general: Mental health support through Employee Assistance Program
Tags & Categories
Answer 10 quick questions to check your fit for Director, Technical Product Management Careers at McDonald's - Chicago, Illinois | Apply Now! @ McDonald's.
Related Books and Jobs