Manager, Identity Governance Administration Careers at McDonald's - Lead Global IGA Innovation

Join McDonald's Global Technology team as a Manager, Identity Governance Administration and play a pivotal role in powering the Accelerating the Arches strategy. This senior-level position offers the chance to lead identity governance programs supporting 65M+ daily customers across 25,000+ locations worldwide. Based in Chicago, IL or our new Mexico City Global Office, you'll shape the future of secure, scalable identity services for the world's leading omni-channel restaurant brand.

Why McDonald's Global Technology Needs IGA Leadership Now

McDonald's is doubling down on Delivery, Digital, and Drive-Thru while leveraging AI, robotics, and emerging technologies to digitize the Golden Arches. Our Identity Governance Administration (IGA) program is mission-critical to this transformation, ensuring secure access management across our global enterprise. As Manager, you'll lead teams implementing provisioning, certification campaigns, and compliance controls that protect customer data and enable frictionless digital experiences.

The role demands a seasoned leader who thrives in fast-paced environments, excels at cross-functional collaboration, and champions continuous improvement. You'll partner with engineering, security, compliance, and business stakeholders to deliver high-ROI IGA solutions supporting McDelivery, loyalty programs, and crew management systems.

Key Responsibilities: What You'll Actually Do Daily

Your leadership will directly impact McDonald's ability to serve customers securely at scale. Expect to:

• Lead global project teams delivering IGA roadmap initiatives on time and within budget
• Provide Tier 3 support for complex IGA issues affecting business operations
• Build and mentor diverse teams fostering psychological safety and innovation
• Drive adoption of IGA best practices across provisioning, access reviews, and SOD controls
• Collaborate on platform roadmaps for SailPoint, Okta, or similar IGA tools
• Develop comprehensive SOPs and KB articles reducing MTTR by 50%+
• Conduct regular access certification campaigns ensuring 95%+ completion rates
• Partner with audit teams for SOX, GDPR, and PCI-DSS compliance demonstrations
• Optimize team velocity through agile ceremonies and retrospectives
• Report program metrics to executive leadership including risk reduction and cost savings

Required Skills and Qualifications for Success

McDonald's seeks proven IGA leaders with:

• 8+ years IAM/IGA experience, 3+ years in management
• Hands-on expertise with enterprise IGA platforms (SailPoint IdentityIQ preferred)
• Deep knowledge of identity lifecycle, RBAC/ABAC, and least privilege principles
• Track record leading cross-functional teams through complex transformations
• Strong compliance background (SOX 404, GDPR, CCPA)
• Analytical mindset with experience optimizing governance processes
• Excellent communication skills bridging technical and business audiences

Certifications like CISSP, CISM, or SailPoint Certified IdentityIQ Engineer set candidates apart.

The McDonald's Global Technology Advantage

Unlike typical corporate IT roles, McDonald's Global Technology combines Fortune 1 scale with startup agility. Work from our new Mexico City innovation hub or Chicago headquarters alongside diverse talent from 100+ countries. Access cutting-edge tools, generous learning budgets, and global mobility opportunities.

Experience the impact of serving 65M+ daily customers while advancing your career in identity security—one of tech's most critical domains. Our teams have published on Medium's Technical Blog, sharing real-world innovations powering Accelerating the Arches.

Career Growth in Identity Governance at McDonald's

This role positions you for Director-level opportunities within Global Technology. High performers advance to lead broader IAM platforms, Global CISO tracks, or regional technology leadership. McDonald's invests heavily in talent development—expect mentorship from industry veterans and exposure to executive stakeholders.

Compensation and Benefits: Senior-Level Package

Earn $140K-$180K base plus performance bonuses, stock options, and comprehensive benefits. Enjoy hybrid flexibility, unlimited PTO accrual, 401(k) match up to 6%, and McDonald's global employee discounts. Relocation support available for Mexico City opportunities.

Ready to Lead IGA at Global Scale?

McDonald's Identity Governance Administration Manager role offers unmatched impact, compensation, and growth. Apply now to join the team digitizing the world's most iconic brand. Spaces fill quickly—don't miss your chance to #AccelerateTheArches.

McDonald's is an equal opportunity employer committed to diversity and inclusion.