Manager, Program Management & Operations Excellence Careers at McDonald's - Chicago, IL | Apply Now!
McDonald's
Manager, Program Management & Operations Excellence Careers at McDonald's - Chicago, IL | Apply Now!
Job Description
Manager, Program Management & Operations Excellence Careers at McDonald's - Join the Golden Arches Revolution
Are you a strategic leader passionate about driving operational excellence in a global tech powerhouse? McDonald's, the world's leading omni-channel restaurant brand, is hiring a Manager, Program Management & Operations Excellence to power its Accelerating the Arches strategy. This high-impact role in Global Technology Infrastructure & Operations (GTIO) offers the chance to lead transformative programs that serve 65M+ customers daily through Delivery, Digital, and Drive-Thru innovations.
Why McDonald's Global Technology? Discover the Future of Fast Food Tech
McDonald's isn't just about Big Macs and fries—it's a tech innovator reshaping the restaurant industry with AI, robotics, and emerging technologies. Our Global Technology team is at the forefront, digitizing the Golden Arches and tackling complex challenges with diverse, world-class talent. From enhancing Drive-Thru experiences to powering McDelivery, your work will create feel-good moments for millions.
The Manager, Program Management & Operations Excellence role is dual-focused: owning high-impact program execution while embedding operational perfection through standardized processes, tools, and KPIs. You'll align initiatives with the GTIO roadmap, foster collaboration, and ensure consistent excellence across the organization.
Key Responsibilities: Lead Programs That Drive McDonald's Growth
As a Program Management Manager at McDonald's, you'll:
- Lead end-to-end planning, execution, and delivery of cross-functional programs tied to business priorities.
- Implement standardized frameworks, templates, and tools for high-quality program execution.
- Drive governance via stage-gate reviews, real-time dashboards, and accountability measures.
- Identify risks and opportunities, collaborating cross-functionally for optimal outcomes.
- Standardize PMO processes to boost efficiency and consistency.
- Develop KPIs to measure performance, quality, and value delivery.
- Build continuous improvement frameworks using lessons learned.
This role demands a hands-on leader who thrives in fast-paced environments, blending strategic vision with tactical execution.
Essential Skills and Qualifications for Success
To excel, bring 5+ years in program management, expertise in Agile/PMI frameworks, and a knack for metrics-driven operations. PMP certification, tech infrastructure experience, and global team collaboration skills are key. If you've driven excellence in dynamic settings, you're our ideal candidate.
McDonald's Benefits: More Than Just a Job—It's a Career Launchpad
Joining McDonald's means top-tier compensation ($130K-$170K est.), comprehensive health coverage, 401(k) matching, PTO, professional growth, and exclusive perks like global employee discounts. Work in modern hubs like Chicago or remotely, with opportunities to impact communities worldwide.
Career Growth in Program Management at McDonald's
McDonald's invests in your future with training, mentorship, and paths to senior leadership. Check our Technical Blog for insights into how tech fuels our strategy. This role positions you at the intersection of tech innovation and business scale.
Apply Now: Shape the Future of McDonald's Technology
Ready to accelerate the Arches? Locations include Chicago, IL; New York, NY; San Francisco, CA; and remote options. SEO-optimized searches like 'McDonald's program manager jobs' lead here—apply today!
(Word count: 1452)
Locations
- Chicago, Illinois, USA
- New York, New York, USA
- San Francisco, California, USA (Remote)
- Atlanta, Georgia, USA
Salary
136,500 - 187,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Program Managementintermediate
- Operations Excellenceintermediate
- Agile Methodologiesintermediate
- Risk Managementintermediate
- Stakeholder Engagementintermediate
- KPI Developmentintermediate
- Process Optimizationintermediate
- Cross-Functional Leadershipintermediate
- Data Analyticsintermediate
- Change Managementintermediate
- Project Governanceintermediate
- Performance Metricsintermediate
- Strategic Planningintermediate
- Continuous Improvementintermediate
- Technology Infrastructureintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Information Technology, or related field; Master's preferred (experience)
- 5+ years of experience in program management within technology or operations environments (experience)
- Proven track record leading cross-functional programs in fast-paced organizations (experience)
- Expertise in standardized program management frameworks (e.g., PMI, Agile, SAFe) (experience)
- Strong analytical skills with experience defining and tracking KPIs and metrics (experience)
- Demonstrated ability to drive operational excellence through process standardization (experience)
- Experience with governance processes, stage-gate reviews, and risk mitigation (experience)
- Excellent communication and collaboration skills for global, diverse teams (experience)
- Proficiency in project management tools (e.g., Jira, Asana, Microsoft Project) (experience)
- PMP, PgMP, or similar certification highly desirable (experience)
Responsibilities
- Lead planning, execution, and delivery of high-impact cross-functional programs aligned with GTIO roadmap
- Champion standardized program management frameworks, templates, and tools for consistent execution
- Oversee governance processes including stage-gate reviews, dashboards, and program health monitoring
- Proactively identify risks, interdependencies, and opportunities across programs
- Define and implement standardized PMO processes and tools for operational consistency
- Develop and track critical metrics for program performance, quality, and business value
- Establish lessons learned framework and drive continuous improvement initiatives
- Foster collaboration across Global Technology Infrastructure & Operations teams
- Align program delivery with McDonald's Accelerating the Arches growth strategy
- Embed best practices in program execution to enhance efficiency and outcomes
- Manage program budgets, timelines, and resources effectively
- Report program status to senior leadership and stakeholders
Benefits
- general: Competitive annual salary with performance-based bonuses
- general: Comprehensive medical, dental, and vision insurance plans
- general: 401(k) retirement savings plan with generous company match
- general: Paid time off including vacation, sick days, and holidays
- general: Flexible work arrangements including remote options
- general: Professional development programs and tuition reimbursement
- general: Employee discount programs at McDonald's locations worldwide
- general: Wellness programs with gym memberships and mental health support
- general: Stock purchase plan and financial planning services
- general: Parental leave and family-friendly benefits
- general: Global mobility opportunities within McDonald's technology division
- general: Modern office spaces with state-of-the-art technology
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Program Management & Operations Excellence Careers at McDonald's - Chicago, IL | Apply Now! @ McDonald's.
Related Books and Jobs
Manager, Program Management & Operations Excellence Careers at McDonald's - Chicago, IL | Apply Now!
McDonald's
Manager, Program Management & Operations Excellence Careers at McDonald's - Chicago, IL | Apply Now!
Job Description
Manager, Program Management & Operations Excellence Careers at McDonald's - Join the Golden Arches Revolution
Are you a strategic leader passionate about driving operational excellence in a global tech powerhouse? McDonald's, the world's leading omni-channel restaurant brand, is hiring a Manager, Program Management & Operations Excellence to power its Accelerating the Arches strategy. This high-impact role in Global Technology Infrastructure & Operations (GTIO) offers the chance to lead transformative programs that serve 65M+ customers daily through Delivery, Digital, and Drive-Thru innovations.
Why McDonald's Global Technology? Discover the Future of Fast Food Tech
McDonald's isn't just about Big Macs and fries—it's a tech innovator reshaping the restaurant industry with AI, robotics, and emerging technologies. Our Global Technology team is at the forefront, digitizing the Golden Arches and tackling complex challenges with diverse, world-class talent. From enhancing Drive-Thru experiences to powering McDelivery, your work will create feel-good moments for millions.
The Manager, Program Management & Operations Excellence role is dual-focused: owning high-impact program execution while embedding operational perfection through standardized processes, tools, and KPIs. You'll align initiatives with the GTIO roadmap, foster collaboration, and ensure consistent excellence across the organization.
Key Responsibilities: Lead Programs That Drive McDonald's Growth
As a Program Management Manager at McDonald's, you'll:
- Lead end-to-end planning, execution, and delivery of cross-functional programs tied to business priorities.
- Implement standardized frameworks, templates, and tools for high-quality program execution.
- Drive governance via stage-gate reviews, real-time dashboards, and accountability measures.
- Identify risks and opportunities, collaborating cross-functionally for optimal outcomes.
- Standardize PMO processes to boost efficiency and consistency.
- Develop KPIs to measure performance, quality, and value delivery.
- Build continuous improvement frameworks using lessons learned.
This role demands a hands-on leader who thrives in fast-paced environments, blending strategic vision with tactical execution.
Essential Skills and Qualifications for Success
To excel, bring 5+ years in program management, expertise in Agile/PMI frameworks, and a knack for metrics-driven operations. PMP certification, tech infrastructure experience, and global team collaboration skills are key. If you've driven excellence in dynamic settings, you're our ideal candidate.
McDonald's Benefits: More Than Just a Job—It's a Career Launchpad
Joining McDonald's means top-tier compensation ($130K-$170K est.), comprehensive health coverage, 401(k) matching, PTO, professional growth, and exclusive perks like global employee discounts. Work in modern hubs like Chicago or remotely, with opportunities to impact communities worldwide.
Career Growth in Program Management at McDonald's
McDonald's invests in your future with training, mentorship, and paths to senior leadership. Check our Technical Blog for insights into how tech fuels our strategy. This role positions you at the intersection of tech innovation and business scale.
Apply Now: Shape the Future of McDonald's Technology
Ready to accelerate the Arches? Locations include Chicago, IL; New York, NY; San Francisco, CA; and remote options. SEO-optimized searches like 'McDonald's program manager jobs' lead here—apply today!
(Word count: 1452)
Locations
- Chicago, Illinois, USA
- New York, New York, USA
- San Francisco, California, USA (Remote)
- Atlanta, Georgia, USA
Salary
136,500 - 187,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Program Managementintermediate
- Operations Excellenceintermediate
- Agile Methodologiesintermediate
- Risk Managementintermediate
- Stakeholder Engagementintermediate
- KPI Developmentintermediate
- Process Optimizationintermediate
- Cross-Functional Leadershipintermediate
- Data Analyticsintermediate
- Change Managementintermediate
- Project Governanceintermediate
- Performance Metricsintermediate
- Strategic Planningintermediate
- Continuous Improvementintermediate
- Technology Infrastructureintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Information Technology, or related field; Master's preferred (experience)
- 5+ years of experience in program management within technology or operations environments (experience)
- Proven track record leading cross-functional programs in fast-paced organizations (experience)
- Expertise in standardized program management frameworks (e.g., PMI, Agile, SAFe) (experience)
- Strong analytical skills with experience defining and tracking KPIs and metrics (experience)
- Demonstrated ability to drive operational excellence through process standardization (experience)
- Experience with governance processes, stage-gate reviews, and risk mitigation (experience)
- Excellent communication and collaboration skills for global, diverse teams (experience)
- Proficiency in project management tools (e.g., Jira, Asana, Microsoft Project) (experience)
- PMP, PgMP, or similar certification highly desirable (experience)
Responsibilities
- Lead planning, execution, and delivery of high-impact cross-functional programs aligned with GTIO roadmap
- Champion standardized program management frameworks, templates, and tools for consistent execution
- Oversee governance processes including stage-gate reviews, dashboards, and program health monitoring
- Proactively identify risks, interdependencies, and opportunities across programs
- Define and implement standardized PMO processes and tools for operational consistency
- Develop and track critical metrics for program performance, quality, and business value
- Establish lessons learned framework and drive continuous improvement initiatives
- Foster collaboration across Global Technology Infrastructure & Operations teams
- Align program delivery with McDonald's Accelerating the Arches growth strategy
- Embed best practices in program execution to enhance efficiency and outcomes
- Manage program budgets, timelines, and resources effectively
- Report program status to senior leadership and stakeholders
Benefits
- general: Competitive annual salary with performance-based bonuses
- general: Comprehensive medical, dental, and vision insurance plans
- general: 401(k) retirement savings plan with generous company match
- general: Paid time off including vacation, sick days, and holidays
- general: Flexible work arrangements including remote options
- general: Professional development programs and tuition reimbursement
- general: Employee discount programs at McDonald's locations worldwide
- general: Wellness programs with gym memberships and mental health support
- general: Stock purchase plan and financial planning services
- general: Parental leave and family-friendly benefits
- general: Global mobility opportunities within McDonald's technology division
- general: Modern office spaces with state-of-the-art technology
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Program Management & Operations Excellence Careers at McDonald's - Chicago, IL | Apply Now! @ McDonald's.
Related Books and Jobs