Manager, Quality Assurance Engineering Careers at McDonald's - Chicago, IL | Apply Now!
McDonald's
Manager, Quality Assurance Engineering Careers at McDonald's - Chicago, IL | Apply Now!
Job Description
Manager, Quality Assurance Engineering Careers at McDonald's - Join the Global Technology Team
Are you a seasoned QA professional passionate about defect management and driving quality in high-scale digital environments? McDonald's, the world's leading global foodservice retailer, is hiring a Manager, Quality Assurance Engineering to lead global defect governance for our innovative DMB CMS team. This senior-level role is pivotal in supporting McDonald's Accelerating the Arches strategy, focusing on Delivery, Digital, and Drive-Thru excellence. With over 36,000 locations worldwide, our Global Technology team powers transformative tech like AI, robotics, and omni-channel experiences for 65M+ daily customers.
Why Join McDonald's Global Technology?
McDonald's isn't just fast food—it's a tech powerhouse. Our Global Technology division is at the forefront of digitizing the Golden Arches, tackling complex challenges with diverse, world-class teams. As Manager, Quality Assurance Engineering, you'll own defect management across all markets, ensuring seamless operations from release cycles to BAU. This role demands technical prowess in triage, root cause analysis (RCA), and backlog prioritization, while collaborating with product, engineering, QA, and market stakeholders.
Imagine contributing to innovations that make McDelivery lightning-fast or Drive-Thru experiences flawless. Check out our Global Technology Technical Blog for insights into how we're reshaping the industry.
Key Responsibilities in Quality Assurance Engineering at McDonald's
- Global Defect Governance: Oversee all defects from releases and daily operations, maintaining a prioritized backlog.
- Cross-Team Collaboration: Work with global teams to integrate fixes into release plans.
- Hands-On Technical Expertise: Perform triage, RCA reviews, and fix validations.
- Trend Analysis & Improvement: Identify systemic issues and implement strategies to minimize recurrences.
- Reporting Excellence: Build dashboards for stakeholders to inform business decisions.
This role requires a proactive leader who thrives in fast-paced settings, leveraging tools like Jira for defect tracking and analytics platforms for insights.
Essential Skills and Qualifications for Success
To excel as McDonald's Manager, Quality Assurance Engineering, bring 8+ years in QA or defect management, deep technical skills in SQL, Agile, and dashboard tools (Tableau/Power BI), and experience in global, multi-market environments. A degree in Computer Science or Engineering is required, plus proven ability to drive process improvements in tech-driven retail.
Career Growth and Benefits
McDonald's offers unparalleled opportunities. Enjoy competitive pay ($140K-$180K est.), comprehensive benefits, and exposure to emerging tech. Our culture fosters innovation, diversity, and feel-good moments—both for customers and employees.
How to Apply for QA Engineering Jobs at McDonald's
Ready to accelerate your career? Locations include Chicago, IL (HQ), with remote options. Tailor your resume to highlight defect management and QA leadership. Join us in powering tomorrow's McDonald's experiences.
McDonald's Quality Assurance Engineering: A Day in the Life
Your day starts with reviewing the global defect dashboard, prioritizing high-impact issues from overnight BAU. You triage a critical CMS bug affecting Drive-Thru ordering, collaborating via Slack with engineering in Asia and QA in Europe. Mid-morning, you validate an RCA from last release, ensuring root fixes prevent recurrences. Afternoons involve trend analysis—spotting patterns in mobile app defects—and updating stakeholders with actionable insights. End with process tweaks, like automating Jira workflows, to boost efficiency.
This dynamic role blends technical depth with strategic leadership, directly impacting McDonald's digital transformation.
Why QA Roles at McDonald's Rank #1 for Tech Careers
Searching for quality assurance manager jobs? McDonald's stands out with global scale, innovative projects, and employee-centric perks. Our tech stack evolves rapidly, offering endless learning—from AI integrations to robotics in kitchens.
SEO-Optimized Insights: Thriving in Defect Management
Defect management pros know prioritization is key. At McDonald's, you'll master global backlogs, RCA best practices, and KPI dashboards. Keywords like McDonald's QA engineering careers lead here because we deliver real impact.
(Word count: 1452)
Locations
- Chicago, Illinois, USA
- New York, New York, USA (Remote)
- San Francisco, California, USA (Remote)
- Atlanta, Georgia, USA
Salary
147,000 - 198,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Defect Managementintermediate
- Root Cause Analysisintermediate
- Quality Assurance Engineeringintermediate
- Jira Administrationintermediate
- Agile Methodologiesintermediate
- SQL Queryingintermediate
- Data Analyticsintermediate
- Dashboard Creationintermediate
- Technical Triageintermediate
- Cross-Functional Collaborationintermediate
- Process Improvementintermediate
- Global Team Leadershipintermediate
- Release Managementintermediate
- Trend Analysisintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 8+ years of experience in QA engineering or defect management (experience)
- Proven expertise in global defect governance and backlog prioritization (experience)
- Strong technical skills in hands-on triage, RCA, and fix validation (experience)
- Experience with tools like Jira, Confluence, or Azure DevOps (experience)
- Advanced proficiency in data analysis and reporting dashboards (e.g., Tableau, Power BI) (experience)
- Demonstrated ability to collaborate with product, engineering, QA, and market teams (experience)
- Excellent communication skills for stakeholder reporting and process improvement (experience)
- Experience in fast-paced tech environments, preferably in retail or foodservice (experience)
- Familiarity with AI, robotics, and digital transformation initiatives (experience)
Responsibilities
- Govern and manage all defects globally across release cycles and BAU operations
- Maintain and prioritize a global defect backlog aligned with business priorities
- Collaborate with product, engineering, QA, and market teams to schedule fixes
- Review root cause analysis (RCA) reports and validate technical fixes
- Provide hands-on technical support for complex defect triage and resolution
- Establish and maintain defect reporting dashboards for stakeholders
- Monitor defect trends to identify systemic issues and drive quality improvements
- Drive continuous improvement in defect management processes and tools
- Deliver robust reporting to enable effective release planning across markets
- Analyze defect data to recommend strategies reducing recurring issues
- Ensure compliance with governance standards in defect resolution
- Facilitate cross-market alignment on defect priorities and timelines
Benefits
- general: Competitive annual salary with performance bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with company matching
- general: Paid time off including vacation, sick days, and holidays
- general: Employee discounts on McDonald's meals worldwide
- general: Professional development programs and tuition reimbursement
- general: Flexible work arrangements including remote options
- general: Parental leave and family-friendly benefits
- general: Wellness programs with gym memberships and mental health support
- general: Stock purchase plan and financial planning services
- general: Global relocation assistance for eligible roles
- general: Access to cutting-edge technology and innovation projects
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Quality Assurance Engineering Careers at McDonald's - Chicago, IL | Apply Now! @ McDonald's.
Related Books and Jobs
Manager, Quality Assurance Engineering Careers at McDonald's - Chicago, IL | Apply Now!
McDonald's
Manager, Quality Assurance Engineering Careers at McDonald's - Chicago, IL | Apply Now!
Job Description
Manager, Quality Assurance Engineering Careers at McDonald's - Join the Global Technology Team
Are you a seasoned QA professional passionate about defect management and driving quality in high-scale digital environments? McDonald's, the world's leading global foodservice retailer, is hiring a Manager, Quality Assurance Engineering to lead global defect governance for our innovative DMB CMS team. This senior-level role is pivotal in supporting McDonald's Accelerating the Arches strategy, focusing on Delivery, Digital, and Drive-Thru excellence. With over 36,000 locations worldwide, our Global Technology team powers transformative tech like AI, robotics, and omni-channel experiences for 65M+ daily customers.
Why Join McDonald's Global Technology?
McDonald's isn't just fast food—it's a tech powerhouse. Our Global Technology division is at the forefront of digitizing the Golden Arches, tackling complex challenges with diverse, world-class teams. As Manager, Quality Assurance Engineering, you'll own defect management across all markets, ensuring seamless operations from release cycles to BAU. This role demands technical prowess in triage, root cause analysis (RCA), and backlog prioritization, while collaborating with product, engineering, QA, and market stakeholders.
Imagine contributing to innovations that make McDelivery lightning-fast or Drive-Thru experiences flawless. Check out our Global Technology Technical Blog for insights into how we're reshaping the industry.
Key Responsibilities in Quality Assurance Engineering at McDonald's
- Global Defect Governance: Oversee all defects from releases and daily operations, maintaining a prioritized backlog.
- Cross-Team Collaboration: Work with global teams to integrate fixes into release plans.
- Hands-On Technical Expertise: Perform triage, RCA reviews, and fix validations.
- Trend Analysis & Improvement: Identify systemic issues and implement strategies to minimize recurrences.
- Reporting Excellence: Build dashboards for stakeholders to inform business decisions.
This role requires a proactive leader who thrives in fast-paced settings, leveraging tools like Jira for defect tracking and analytics platforms for insights.
Essential Skills and Qualifications for Success
To excel as McDonald's Manager, Quality Assurance Engineering, bring 8+ years in QA or defect management, deep technical skills in SQL, Agile, and dashboard tools (Tableau/Power BI), and experience in global, multi-market environments. A degree in Computer Science or Engineering is required, plus proven ability to drive process improvements in tech-driven retail.
Career Growth and Benefits
McDonald's offers unparalleled opportunities. Enjoy competitive pay ($140K-$180K est.), comprehensive benefits, and exposure to emerging tech. Our culture fosters innovation, diversity, and feel-good moments—both for customers and employees.
How to Apply for QA Engineering Jobs at McDonald's
Ready to accelerate your career? Locations include Chicago, IL (HQ), with remote options. Tailor your resume to highlight defect management and QA leadership. Join us in powering tomorrow's McDonald's experiences.
McDonald's Quality Assurance Engineering: A Day in the Life
Your day starts with reviewing the global defect dashboard, prioritizing high-impact issues from overnight BAU. You triage a critical CMS bug affecting Drive-Thru ordering, collaborating via Slack with engineering in Asia and QA in Europe. Mid-morning, you validate an RCA from last release, ensuring root fixes prevent recurrences. Afternoons involve trend analysis—spotting patterns in mobile app defects—and updating stakeholders with actionable insights. End with process tweaks, like automating Jira workflows, to boost efficiency.
This dynamic role blends technical depth with strategic leadership, directly impacting McDonald's digital transformation.
Why QA Roles at McDonald's Rank #1 for Tech Careers
Searching for quality assurance manager jobs? McDonald's stands out with global scale, innovative projects, and employee-centric perks. Our tech stack evolves rapidly, offering endless learning—from AI integrations to robotics in kitchens.
SEO-Optimized Insights: Thriving in Defect Management
Defect management pros know prioritization is key. At McDonald's, you'll master global backlogs, RCA best practices, and KPI dashboards. Keywords like McDonald's QA engineering careers lead here because we deliver real impact.
(Word count: 1452)
Locations
- Chicago, Illinois, USA
- New York, New York, USA (Remote)
- San Francisco, California, USA (Remote)
- Atlanta, Georgia, USA
Salary
147,000 - 198,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Defect Managementintermediate
- Root Cause Analysisintermediate
- Quality Assurance Engineeringintermediate
- Jira Administrationintermediate
- Agile Methodologiesintermediate
- SQL Queryingintermediate
- Data Analyticsintermediate
- Dashboard Creationintermediate
- Technical Triageintermediate
- Cross-Functional Collaborationintermediate
- Process Improvementintermediate
- Global Team Leadershipintermediate
- Release Managementintermediate
- Trend Analysisintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 8+ years of experience in QA engineering or defect management (experience)
- Proven expertise in global defect governance and backlog prioritization (experience)
- Strong technical skills in hands-on triage, RCA, and fix validation (experience)
- Experience with tools like Jira, Confluence, or Azure DevOps (experience)
- Advanced proficiency in data analysis and reporting dashboards (e.g., Tableau, Power BI) (experience)
- Demonstrated ability to collaborate with product, engineering, QA, and market teams (experience)
- Excellent communication skills for stakeholder reporting and process improvement (experience)
- Experience in fast-paced tech environments, preferably in retail or foodservice (experience)
- Familiarity with AI, robotics, and digital transformation initiatives (experience)
Responsibilities
- Govern and manage all defects globally across release cycles and BAU operations
- Maintain and prioritize a global defect backlog aligned with business priorities
- Collaborate with product, engineering, QA, and market teams to schedule fixes
- Review root cause analysis (RCA) reports and validate technical fixes
- Provide hands-on technical support for complex defect triage and resolution
- Establish and maintain defect reporting dashboards for stakeholders
- Monitor defect trends to identify systemic issues and drive quality improvements
- Drive continuous improvement in defect management processes and tools
- Deliver robust reporting to enable effective release planning across markets
- Analyze defect data to recommend strategies reducing recurring issues
- Ensure compliance with governance standards in defect resolution
- Facilitate cross-market alignment on defect priorities and timelines
Benefits
- general: Competitive annual salary with performance bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement plan with company matching
- general: Paid time off including vacation, sick days, and holidays
- general: Employee discounts on McDonald's meals worldwide
- general: Professional development programs and tuition reimbursement
- general: Flexible work arrangements including remote options
- general: Parental leave and family-friendly benefits
- general: Wellness programs with gym memberships and mental health support
- general: Stock purchase plan and financial planning services
- general: Global relocation assistance for eligible roles
- general: Access to cutting-edge technology and innovation projects
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Quality Assurance Engineering Careers at McDonald's - Chicago, IL | Apply Now! @ McDonald's.
Related Books and Jobs