Solutions & Process Manager, Tech Deployment at McDonald's: Lead Innovation in Restaurant Technology

Join McDonald's Global Technology team as a Solutions & Process Manager, Tech Deployment and play a pivotal role in Accelerating the Arches strategy. This senior-level position offers the chance to manage complex deployments across 300,000 devices serving 13,500+ US restaurants. If you're passionate about change control, SDLC, and driving digital transformation in the fast-paced food service industry, this McDonald's tech career is your opportunity to make a global impact.

Why McDonald's Global Technology Needs You

McDonald's isn't just the world's leading omni-channel restaurant brand—it's a technology powerhouse. With 65M+ daily customers experiencing our Drive Thru, McDelivery, dine-in, and takeaway services, we're doubling down on the 3Ds: Delivery, Digital, and Drive Thru. Our Global Technology team pioneers AI, robotics, and emerging tech to digitize the Golden Arches, solving complex challenges at unparalleled scale.

As Solutions & Process Manager, you'll lead deployment processes that directly enhance customer experiences. From coordinating change control for US Market teams to innovating Network, Infrastructure, Security, and Digital platforms, your work touches every aspect of our operations. This role demands a proactive leader skilled in ITIL practices, risk assessment, and vendor collaboration.

Key Responsibilities in McDonald's Tech Deployment

Your day-to-day will involve administering change control processes, ensuring compliance with company policies while assessing deployment risks. You'll craft innovative solutions supporting market deployment services, collaborating with internal teams and vendors to deliver seamless integrations. Expect to manage SDLC implementations across diverse environments, optimizing performance for our massive device estate.

Core duties include documenting changes, facilitating reviews, and driving approvals. You'll apply best practices in cybersecurity, network fundamentals, and infrastructure management, all while supporting 13,500+ restaurants. This position offers exposure to cutting-edge projects powering McDonald's technical blog innovations.

Required Skills for Success

McDonald's seeks candidates with proven change control expertise, SDLC mastery, and ITIL-certified incident management experience. Strong project management skills are essential, alongside deep knowledge of network infrastructure and cybersecurity foundations. Experience scaling deployments to 300,000+ devices sets top candidates apart.

Technical proficiency in deployment automation, Agile methodologies, and process optimization is crucial. Excellent communication skills enable effective vendor coordination and cross-functional leadership. If you thrive in fast-paced environments where feel-good moments meet innovative technology, you'll excel here.

Career Growth in McDonald's Technology Division

This role positions you at the forefront of McDonald's digital transformation. Advance your career by leading high-impact projects that reshape the restaurant industry. Our diverse, global teams foster collaboration and innovation, providing mentorship from industry leaders. With Accelerating the Arches, opportunities abound in AI, robotics, and omni-channel tech.

McDonald's invests in employee development through tuition reimbursement, certifications, and leadership programs. Many team members progress to director-level roles within Global Technology. Your contributions will be recognized through performance bonuses, stock options, and global visibility.

The McDonald's Difference: Benefits & Culture

Beyond competitive salary (estimated $120K-$160K), McDonald's offers comprehensive benefits including 401(k) matching, flexible PTO, and family leave. Enjoy employee discounts, wellness programs, and relocation support. Our inclusive culture celebrates diversity, with teams from around the globe united by innovation and customer focus.

Work in dynamic Chicago offices or remote options, impacting communities nationwide. McDonald's Global Technology blog showcases real team stories—check it out to see how we're powering tomorrow's experiences.

How to Apply for McDonald's Tech Deployment Manager Role

Ready to deploy solutions that serve millions? Submit your resume highlighting change management, SDLC, and large-scale deployments. McDonald's hiring process includes technical interviews, case studies, and team fit assessments. Join us in spreading happiness—one perfectly deployed tech solution at a time.

McDonald's is an equal opportunity employer committed to a diverse workforce.

McDonald's Tech Deployment: FAQs

Q: What experience level is required?
Senior-level with 5+ years in deployment/change management.

Q: Is remote work available?
Hybrid options available depending on location.

Q: What technologies will I work with?
Network, Infrastructure, Security, Digital platforms across 300K devices.