Sr Manager, End User Computing Careers at McDonald's - Chicago, IL | Apply Now!
McDonald's
Sr Manager, End User Computing Careers at McDonald's - Chicago, IL | Apply Now!
Job Description
Sr Manager, End User Computing at McDonald's: Lead Global IT Transformation
Join McDonald's Global Technology team as a Sr Manager, End User Computing and drive the future of IT infrastructure for the world's leading quick-service restaurant brand. With over 39,000 locations worldwide serving 65 million customers daily, McDonald's is Accelerating the Arches through cutting-edge technology in Delivery, Digital, and Drive-Thru. This senior-level role in the Global Technology Infrastructure & Operations (GTIO) team offers you the chance to shape end user experiences for thousands of employees across the globe.
Why McDonald's Global Technology?
McDonald's isn't just about Big Macs and fries—it's a technology powerhouse. Our GTIO team delivers modern infrastructure including Global Networking, Cloud services, End User Computing, and IT Service Management. As Sr Manager, you'll report directly to the GTIO Director and collaborate with C-suite executives to translate business needs into scalable IT solutions. Imagine powering the digital backbone that enables seamless McDelivery, frictionless Drive-Thru experiences, and innovative dine-in technologies.
Our commitment to innovation means exploring AI, robotics, and emerging tech to digitize the Golden Arches. With unparalleled global scale, we're not just keeping up with industry trends—we're setting them. Check out our Global Technology Technical Blog to see how our teams enable this strategy.
Key Responsibilities of the Sr Manager, End User Computing
In this pivotal role, you'll provide strategic vision for the End User Infrastructure and Operations (EUIO) team while delivering tactical wins. Develop comprehensive roadmaps that align with McDonald's growth objectives. Deep-dive into our current support ecosystem—tools, processes, automation, monitoring, hardware—and recommend upgrades to maintain SLAs and OLAs.
Lead cross-functional collaboration with GTIO leadership, operations teams, and external vendors. Communicate complex technical changes clearly to non-technical stakeholders. Your leadership will transform how 25,000+ restaurants and corporate teams access computing resources, from mobile device management to virtual desktops and service desks.
Required Skills and Qualifications
Success demands 10+ years in IT infrastructure, with 5+ years in senior management. Expertise in end user computing platforms like Microsoft Intune, SCCM, VMware Horizon, and ServiceNow is essential. You must excel in cloud migration strategies (Azure/AWS), ITIL processes, and agile delivery. Bachelor's in CS/IT required; PMP/ITIL certifications preferred.
McDonald's seeks leaders who thrive in fast-paced, diverse environments. Strong vendor management, budgeting, and team-building skills are critical. Experience in global enterprises with complex, hybrid IT landscapes will set you apart.
Career Growth and Compensation
This position offers a competitive salary range of $160,000-$220,000 base, plus bonuses, equity, and comprehensive benefits. Enjoy hybrid work in Chicago, IL, with relocation support. McDonald's invests in your growth through tuition reimbursement, leadership training, and exposure to executive teams.
The Impact You'll Make
Every day, you'll enable feel-good moments for millions. Your strategies will ensure employees have reliable, secure access to tools that power Accelerating the Arches. From optimizing global support tickets to rolling out AI-driven automation, your work directly supports McDonald's $100B+ revenue machine.
How to Apply for Sr Manager, End User Computing Jobs at McDonald's
Ready to lead IT transformation at scale? Submit your resume today. McDonald's values diversity and inclusive hiring practices. Join us in reshaping fast food through technology.
McDonald's End User Computing Career FAQs
Q: What technologies does McDonald's use for end user computing?
A: We leverage Microsoft Intune, ServiceNow, Azure Virtual Desktop, and automation platforms to deliver modern EUC services globally.
Q: Is this role remote-friendly?
A: Hybrid model based in Chicago, IL, with remote flexibility for qualified candidates.
Q: What growth opportunities exist?
A: Clear path to Director/VP levels within GTIO, with global mobility options.
Word count: 1,456 (including HTML structure)
Locations
- Chicago, Illinois, USA
- Remote, Illinois, USA (Remote)
Salary
168,000 - 242,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- End User Computingintermediate
- IT Infrastructure Managementintermediate
- Strategic IT Planningintermediate
- Cloud Computingintermediate
- ServiceNow ITSMintermediate
- Device Management (Intune/MDM)intermediate
- IT Service Deliveryintermediate
- Team Leadershipintermediate
- Vendor Managementintermediate
- Agile Methodologiesintermediate
- Cybersecurity Awarenessintermediate
- Automation Toolsintermediate
- Global Networkingintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's preferred (experience)
- 10+ years of progressive experience in IT infrastructure and end user computing (experience)
- 5+ years in senior leadership roles managing global teams (experience)
- Proven track record in developing IT strategies and roadmaps (experience)
- Deep expertise in end user tools like Microsoft Intune, SCCM, and ServiceNow (experience)
- Experience with cloud platforms (Azure, AWS) and hybrid environments (experience)
- Strong understanding of ITIL frameworks and service level agreements (experience)
- Excellent communication skills for executive stakeholder management (experience)
- Demonstrated ability to lead digital transformation initiatives (experience)
- PMP, ITIL, or CISSP certification highly desirable (experience)
Responsibilities
- Develop and communicate unified vision, strategy, and roadmaps for End User Infrastructure and Operations (EUIO)
- Lead strategic and tactical initiatives balancing long-term vision with near-term deliverables
- Analyze current support landscape including tools, processes, standards, automation, and hardware
- Review and recommend technology upgrades to meet SLAs and OLAs
- Communicate IT changes and service updates to stakeholders and personnel
- Collaborate with GTIO leadership and external partners on infrastructure transformation
- Manage end user computing services including device management, desktop virtualization, and support tools
- Drive adoption of modern technologies like AI, automation, and cloud services
- Oversee team performance, budgeting, and vendor relationships
- Ensure compliance with global IT standards and security protocols
- Mentor and develop high-performing IT teams
- Contribute to McDonald's Accelerating the Arches growth strategy through technology
Benefits
- general: Comprehensive medical, dental, and vision insurance plans
- general: 401(k) retirement savings with generous company match
- general: Annual performance bonuses and stock options
- general: Paid time off including vacation, sick days, and holidays
- general: Flexible work arrangements including hybrid/remote options
- general: Professional development tuition reimbursement up to $5,250/year
- general: Employee discount programs at McDonald's locations worldwide
- general: Wellness programs with gym membership reimbursements
- general: Parental leave and family-friendly benefits
- general: Relocation assistance for qualifying positions
- general: Mental health support through EAP (Employee Assistance Program)
- general: Career growth opportunities in global technology division
Tags & Categories
Answer 10 quick questions to check your fit for Sr Manager, End User Computing Careers at McDonald's - Chicago, IL | Apply Now! @ McDonald's.
Related Books and Jobs
Sr Manager, End User Computing Careers at McDonald's - Chicago, IL | Apply Now!
McDonald's
Sr Manager, End User Computing Careers at McDonald's - Chicago, IL | Apply Now!
Job Description
Sr Manager, End User Computing at McDonald's: Lead Global IT Transformation
Join McDonald's Global Technology team as a Sr Manager, End User Computing and drive the future of IT infrastructure for the world's leading quick-service restaurant brand. With over 39,000 locations worldwide serving 65 million customers daily, McDonald's is Accelerating the Arches through cutting-edge technology in Delivery, Digital, and Drive-Thru. This senior-level role in the Global Technology Infrastructure & Operations (GTIO) team offers you the chance to shape end user experiences for thousands of employees across the globe.
Why McDonald's Global Technology?
McDonald's isn't just about Big Macs and fries—it's a technology powerhouse. Our GTIO team delivers modern infrastructure including Global Networking, Cloud services, End User Computing, and IT Service Management. As Sr Manager, you'll report directly to the GTIO Director and collaborate with C-suite executives to translate business needs into scalable IT solutions. Imagine powering the digital backbone that enables seamless McDelivery, frictionless Drive-Thru experiences, and innovative dine-in technologies.
Our commitment to innovation means exploring AI, robotics, and emerging tech to digitize the Golden Arches. With unparalleled global scale, we're not just keeping up with industry trends—we're setting them. Check out our Global Technology Technical Blog to see how our teams enable this strategy.
Key Responsibilities of the Sr Manager, End User Computing
In this pivotal role, you'll provide strategic vision for the End User Infrastructure and Operations (EUIO) team while delivering tactical wins. Develop comprehensive roadmaps that align with McDonald's growth objectives. Deep-dive into our current support ecosystem—tools, processes, automation, monitoring, hardware—and recommend upgrades to maintain SLAs and OLAs.
Lead cross-functional collaboration with GTIO leadership, operations teams, and external vendors. Communicate complex technical changes clearly to non-technical stakeholders. Your leadership will transform how 25,000+ restaurants and corporate teams access computing resources, from mobile device management to virtual desktops and service desks.
Required Skills and Qualifications
Success demands 10+ years in IT infrastructure, with 5+ years in senior management. Expertise in end user computing platforms like Microsoft Intune, SCCM, VMware Horizon, and ServiceNow is essential. You must excel in cloud migration strategies (Azure/AWS), ITIL processes, and agile delivery. Bachelor's in CS/IT required; PMP/ITIL certifications preferred.
McDonald's seeks leaders who thrive in fast-paced, diverse environments. Strong vendor management, budgeting, and team-building skills are critical. Experience in global enterprises with complex, hybrid IT landscapes will set you apart.
Career Growth and Compensation
This position offers a competitive salary range of $160,000-$220,000 base, plus bonuses, equity, and comprehensive benefits. Enjoy hybrid work in Chicago, IL, with relocation support. McDonald's invests in your growth through tuition reimbursement, leadership training, and exposure to executive teams.
The Impact You'll Make
Every day, you'll enable feel-good moments for millions. Your strategies will ensure employees have reliable, secure access to tools that power Accelerating the Arches. From optimizing global support tickets to rolling out AI-driven automation, your work directly supports McDonald's $100B+ revenue machine.
How to Apply for Sr Manager, End User Computing Jobs at McDonald's
Ready to lead IT transformation at scale? Submit your resume today. McDonald's values diversity and inclusive hiring practices. Join us in reshaping fast food through technology.
McDonald's End User Computing Career FAQs
Q: What technologies does McDonald's use for end user computing?
A: We leverage Microsoft Intune, ServiceNow, Azure Virtual Desktop, and automation platforms to deliver modern EUC services globally.
Q: Is this role remote-friendly?
A: Hybrid model based in Chicago, IL, with remote flexibility for qualified candidates.
Q: What growth opportunities exist?
A: Clear path to Director/VP levels within GTIO, with global mobility options.
Word count: 1,456 (including HTML structure)
Locations
- Chicago, Illinois, USA
- Remote, Illinois, USA (Remote)
Salary
168,000 - 242,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- End User Computingintermediate
- IT Infrastructure Managementintermediate
- Strategic IT Planningintermediate
- Cloud Computingintermediate
- ServiceNow ITSMintermediate
- Device Management (Intune/MDM)intermediate
- IT Service Deliveryintermediate
- Team Leadershipintermediate
- Vendor Managementintermediate
- Agile Methodologiesintermediate
- Cybersecurity Awarenessintermediate
- Automation Toolsintermediate
- Global Networkingintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's preferred (experience)
- 10+ years of progressive experience in IT infrastructure and end user computing (experience)
- 5+ years in senior leadership roles managing global teams (experience)
- Proven track record in developing IT strategies and roadmaps (experience)
- Deep expertise in end user tools like Microsoft Intune, SCCM, and ServiceNow (experience)
- Experience with cloud platforms (Azure, AWS) and hybrid environments (experience)
- Strong understanding of ITIL frameworks and service level agreements (experience)
- Excellent communication skills for executive stakeholder management (experience)
- Demonstrated ability to lead digital transformation initiatives (experience)
- PMP, ITIL, or CISSP certification highly desirable (experience)
Responsibilities
- Develop and communicate unified vision, strategy, and roadmaps for End User Infrastructure and Operations (EUIO)
- Lead strategic and tactical initiatives balancing long-term vision with near-term deliverables
- Analyze current support landscape including tools, processes, standards, automation, and hardware
- Review and recommend technology upgrades to meet SLAs and OLAs
- Communicate IT changes and service updates to stakeholders and personnel
- Collaborate with GTIO leadership and external partners on infrastructure transformation
- Manage end user computing services including device management, desktop virtualization, and support tools
- Drive adoption of modern technologies like AI, automation, and cloud services
- Oversee team performance, budgeting, and vendor relationships
- Ensure compliance with global IT standards and security protocols
- Mentor and develop high-performing IT teams
- Contribute to McDonald's Accelerating the Arches growth strategy through technology
Benefits
- general: Comprehensive medical, dental, and vision insurance plans
- general: 401(k) retirement savings with generous company match
- general: Annual performance bonuses and stock options
- general: Paid time off including vacation, sick days, and holidays
- general: Flexible work arrangements including hybrid/remote options
- general: Professional development tuition reimbursement up to $5,250/year
- general: Employee discount programs at McDonald's locations worldwide
- general: Wellness programs with gym membership reimbursements
- general: Parental leave and family-friendly benefits
- general: Relocation assistance for qualifying positions
- general: Mental health support through EAP (Employee Assistance Program)
- general: Career growth opportunities in global technology division
Tags & Categories
Answer 10 quick questions to check your fit for Sr Manager, End User Computing Careers at McDonald's - Chicago, IL | Apply Now! @ McDonald's.
Related Books and Jobs