Sr Manager, Engineering Tech Lead at McDonald's: Lead the Future of Conversational Commerce

Are you a seasoned engineering leader passionate about scaling global platforms that power millions of daily customer interactions? McDonald's is hiring a Sr Manager, Engineering Tech Lead to spearhead our Conversational Commerce Platform and SRE practices. This senior-level role is at the heart of McDonald's Accelerating the Arches strategy, focusing on the 3Ds: Delivery, Digital, and Drive-Thru. Join our Global Technology team in Chicago, IL, or other major US hubs, and shape the technical foundation for 65M+ daily orders across 25,000+ locations worldwide.

Why Join McDonald's Global Technology Team?

McDonald's isn't just the world's leading omni-channel restaurant brand—it's a tech powerhouse. Our Global Technology division is transforming the Golden Arches through AI, robotics, and emerging technologies. From voice-activated drive-thru ordering to seamless McDelivery experiences, we're digitizing every customer touchpoint. As Sr Manager, Engineering Tech Lead, you'll lead teams that ensure these platforms are reliable, scalable, and ready for the future.

Explore our Global Technology Technical Blog to see how our engineers are enabling hyper-growth. This role offers unparalleled scale: handle traffic spikes during lunch rushes, integrate with top AI providers, and collaborate with diverse global teams.

Key Responsibilities: Platform Leadership & SRE Excellence

In this critical leadership position, you'll own the end-to-end technical lifecycle of our Conversational Commerce platform—the backbone of voice ordering, chatbots, and beyond. Your duties include:

• Leading internal and vendor engineering teams to deliver high-quality, scalable solutions.
• Overseeing SRE practices: deployment readiness, environment management, and 24/7 incident response.
• Architecting DevOps excellence with CI/CD pipelines, version control (Git), and automated builds.
• Coordinating cross-functional releases, aligning stakeholders from product to infrastructure.
• Leading war rooms for real-time troubleshooting during high-stakes events like new menu launches.

Expect to dive deep into Kubernetes orchestration, microservices scalability, and AI integrations with partners like Google or AWS. You'll define support playbooks, monitor SLAs, and drive continuous improvements based on live production feedback.

Required Skills & Qualifications for Success

To thrive, you need 10+ years in engineering leadership, with proven SRE/DevOps expertise in high-volume environments. Key qualifications:

• Deep experience with conversational AI platforms and omni-channel ordering systems.
• Expertise in cloud infrastructure (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Track record managing vendor ecosystems and cross-functional alignment.
• Strong incident management skills, including war room leadership.
• Degree in Computer Science or equivalent, plus Agile/Scrum mastery.

If you've scaled platforms for millions of users and love fast-paced innovation, this is your role.

McDonald's Benefits: More Than Just a Job

We invest in our leaders: competitive salary ($180K-$240K est.), 25% bonus, 401(k) match, 16 weeks parental leave, free meals, and global mobility. Plus, hybrid flexibility and tech stipends keep you at the cutting edge.

Career Growth in Digital Transformation

This Sr Manager role is a launchpad to VP-level positions in McDonald's tech org. With our focus on AI and robotics, you'll gain exposure to transformative projects impacting billions. Chicago HQ offers vibrant tech community access, networking, and direct C-suite visibility.

Apply Now: Shape McDonald's Tech Future

Ready to lead engineering at the world's largest restaurant chain? Submit your application for Sr Manager, Engineering Tech Lead today. Join us in accelerating the arches—one scalable platform at a time.

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