Academic Account Specialist

Location: London, United Kingdom

Department: Sales

Work Mode: Hybrid

About the Role

Overview: Build the Future. Are you ready to shape the future with your innovative thinking? At McGraw Hill, a leader in education technology, the Academic Account Specialist drives sales of our cutting-edge digital and print products, focusing on improving ROI and sell-through of existing business. Based in London, United Kingdom, this Sales role grows core accounts, supports universities in their digital transformation, and meets sales and engagement targets to increase account revenue while managing key relationships. Collaborate with internal teams and external eBook partners to ensure product success and alignment with teaching needs in higher education. How you can make an impact: Manage a defined territory by proactively engaging existing customers and generating new opportunities through virtual meetings, email, and phone outreach. Deepen engagement with current McGraw Hill content users, scale eBook accounts, and partner with marketing, product, and commercial teams alongside eBook retailers. Drive high usage, strong sell-through rates, and effective remote product demonstrations to boost customer satisfaction and expand our innovative digital and print solutions that empower university learners worldwide. What You Will Be Doing: Actively engage existing adoptions remotely to boost relationships, usage, and revenue; build ties with decision-makers; manage data via SFDC/Tableau for insights and forecasting; balance existing sales maintenance with new opportunities; collaborate on MQL qualification and demand generation; represent McGraw Hill in global meetings; meet revenue targets; and drive eBook/courseware growth. Join our innovation-driven culture where your efforts transform education on a global scale.

Key Responsibilities

• Actively engage with all existing adoptions primarily through virtual/remote methods to strengthen relationships and increase engagement, usage, and revenue
• Build and maintain strong relationships with a wide range of decision-makers to enhance the value and performance of current adoptions
• Manage data effectively using SFDC/Tableau to ensure accurate tracking, forecasting, and territory insights
• Balance maintaining high sell-through and usage of existing sales while identifying and pursuing new business opportunities
• Collaborate with marketing and business development teams to qualify MQLs, support demand-generation efforts, and proactively research and prospect for growth opportunities
• Represent McGraw Hill professionally in internal meetings both virtual and in-person including sales meetings that may occur outside the UK/IR
• Meet assigned regional revenue targets
• Support channel sales (where applicable)
• Drive increased eBook/courseware engagement and revenue within the territory
• Manage a defined territory, proactively engage existing customers, and help generate new business opportunities through virtual meetings, email, and phone outreach
• Deepen engagement with current MH content users and scale existing eBook accounts

Required Qualifications

• Strong drive for success
• Excellent written and verbal communication skills
• Exceptional customer service abilities
• Confidence in virtual communication (meetings, phone, email)
• Strong proficiency in Microsoft Office (Word, Excel, Teams)
• Confident use of SFDC (Salesforce) for data management and tracking
• Effective team collaborator with the initiative to work independently
• Passion for educational technology and supporting university learners

Preferred Qualifications

• Engaging remote presentation skills
• Experience in solution-selling or consultative sales
• Understanding of the higher education sector
• Experience working with university providers
• Comfortable using digital tools and platforms to communicate, present, and support customers remotely

Required Skills

• Strong drive for success
• Excellent written communication
• Excellent verbal communication
• Exceptional customer service
• Virtual communication confidence
• Remote presentation skills
• Solution-selling or consultative sales
• Passion for educational technology
• Team collaboration
• Independent initiative
• Microsoft Office proficiency (Word, Excel, Teams)
• SFDC (Salesforce) proficiency
• Tableau for data insights
• Data management and tracking
• Territory management
• Customer relationship management
• Demand generation support
• Forecasting and revenue targeting

Benefits

• Empowered to make a real impact on a global scale
• Contribute to the lives of millions of learners every day
• Innovative culture fostering creative thinking and digital transformation
• Collaborative environment with cross-functional teams
• Professional development opportunities in education technology
• Competitive compensation and performance-based incentives
• Flexible remote work options supporting work-life balance
• Comprehensive health and wellness benefits
• Global career growth within a leading edtech company

McGraw Hill is an Equal Opportunity Employer.