ALEKS Implementation Manager (Midwest)

Location: United States

Department: Sales Support & Administration

Work Mode: Remote

About the Role

Impact the Moment at McGraw Hill! Join our innovative ALEKS Implementation team in the Higher Education division, where we build meaningful relationships with educators to maximize every learner's potential. As the leading provider of digital and print educational resources, McGraw Hill's ALEKS is a research-based, AI-driven online platform for Math, Chemistry, Placement, and more—rooted in 30+ years of analytics to pinpoint knowledge gaps and drive mastery. This remote Midwest-based role (25% travel) empowers you to deliver implementation consultation, coaching, professional development, training, and technical support to customers and sales teams, fostering retention, growth, and wins in competitive markets while advancing edtech innovation. In this dynamic position within Sales Support & Administration, you'll manage your territory's ALEKS implementations with a focus on new adoptions, 70%+ pilot conversions, accessibility compliance, and best practices that build enduring partnerships. Leverage your expertise in ALEKS science, data insights, and reports to analyze at-risk accounts, optimize course structures, and share actionable customer feedback with stakeholders—driving product evolution in our collaborative, forward-thinking culture. We're seeking passionate professionals with 5+ years of experience, a Bachelor's degree, and Midwest residency to thrive in our mission-driven environment. Bring your presentation prowess, tech savvy (Zoom, MS Office, browsers), and relentless drive to help others, and contribute to designing the future of education at McGraw Hill. Enjoy competitive pay ($67K-$85K), bonuses, comprehensive benefits, and the fulfillment of transformative work.

Key Responsibilities

• Manage ALEKS implementation needs for assigned Midwest territory, focusing on new customers, retention, and expansion
• Achieve at least 70% pilot program conversion rate
• Consult with Accessibility Compliance offices at institutions
• Enforce best practices while building long-standing trust with customers and internal partners
• Maintain expert knowledge of ALEKS platform, its science, data, and reports
• Gather and share customer feedback, observations, and market needs with McGraw Hill stakeholders
• Coach and guide internal stakeholders to promote teamwork and implementation success
• Conduct regular analysis and communication on new, existing, and at-risk implementations
• Provide implementation consultation, coaching, professional development, training, and technical assistance to customers and sales team
• Continually improve implementation fidelity to support retention, growth, and winning business in Higher Ed Math, Chemistry, and Placement markets

Required Qualifications

• 5+ years of professional/consulting experience required
• Bachelor’s Degree required
• Ability and willingness to travel (about 25% required)
• Reside in the Midwest Region of the US
• Authorized to work for any employer in the United States
• Familiarity with major operating systems, browsers, Zoom, Microsoft Office Suite, and internet concepts

Preferred Qualifications

• Instructional design, educational technology, teaching, or education experience
• Higher Education industry experience
• Advanced degree in education, math, science, or educational technology

Required Skills

• Exceptional presentation skills
• Strong ability to interact with diverse employees and customers
• Extraordinary desire to learn
• Innate drive to help others
• Expertise in ALEKS or similar adaptive learning platforms
• Proficiency in data analysis and reporting
• Customer relationship management
• Implementation consulting and coaching
• Professional development and training delivery
• Technical troubleshooting across OS, browsers, and tools like Zoom and Microsoft Office
• Field-based best practices in course management
• Collaboration with sales and internal teams
• Market feedback synthesis and communication
• Risk identification and mitigation for at-risk implementations

Benefits

• Competitive base pay range of $67,000 - $85,000 annually
• Annual bonus plan as part of compensation package
• Full range of medical benefits
• Comprehensive benefits package tailored to position
• Remote work flexibility with travel opportunities
• Professional development in cutting-edge edtech
• Inclusive culture fostering innovation and impact
• Sense of fulfillment from meaningful work in education

McGraw Hill is an Equal Opportunity Employer.