Customer Success Consultant

Location: Thailand

Department: Sales

About the Role

Impact the Moment at McGraw Hill. When was the last time you experienced the profound impact of your work? Our Higher Education Sales team thrives on building meaningful relationships with educators and learners worldwide, touching lives through innovative education technology. As a Customer Success Consultant supporting our Thailand territory, you'll report to the Head of Sales, SEA, and play a pivotal role in retaining customers leveraging McGraw Hill Courseware products. Join our innovation-driven culture where you're empowered to design the future of education. In this dynamic role, you'll partner with customers after handover from the Education Consultant, ensuring seamless onboarding and driving adoption of McGraw Hill Courseware as a core teaching and learning solution. Share actionable usage reports and insights to highlight learning trends, support student success, and align with internal metrics. Deepen platform engagement with high-value accounts, helping customers achieve their goals while fueling revenue growth. Leverage reference selling to generate leads, collaborate with Education Consultants for expanded digital adoption, and gather feedback to elevate the customer experience—all while building trusted relationships with faculty, deans, and support staff to champion our solutions. We're seeking a self-starter with a Bachelor’s degree in Business, Education, or Information Technology, 1-3 years of digital sales experience, and a proven track record of exceeding targets. Bring your superior communication skills, customer-centric passion for edtech, and organizational prowess—plus CRM, Excel, and productivity tool experience as a bonus. At McGraw Hill, your work matters: experience fulfillment in a collaborative environment that inspires innovation and global impact in education technology.

Key Responsibilities

• Partner with customers post-handover from Education Consultant to ensure seamless onboarding
• Drive adoption of McGraw Hill Courseware as a core teaching and learning solution
• Share usage reports and insights with educators to highlight learning trends and support student success
• Align customer activities with internal customer success metrics
• Deepen platform usage with high-value accounts to achieve teaching and learning goals
• Drive revenue growth through expanded digital adoption
• Leverage reference selling techniques to generate leads and collaborate with Education Consultants
• Gather customer feedback and insights to enhance overall customer experience
• Build strong, trusted relationships with faculty, department heads, deans, and support staff
• Champion digital usage of McGraw Hill solutions in the Thailand higher education territory

Required Qualifications

• Bachelor’s degree ideally in Business, Education, or Information Technology
• 1-3 years’ digital/software sales experience
• Proven track record of achieving/exceeding sales targets
• Superior interpersonal and communication skills
• Customer-centric mindset
• Passion and interest in technology-enabled educational solutions
• Self-starter with excellent time management and organizational skills

Preferred Qualifications

• Experience with CRM tools such as Salesforce
• Understanding of productivity software
• Strong Excel skills
• Experience in higher education sales or customer success
• Familiarity with edtech platforms and courseware solutions

Required Skills

• Digital sales expertise
• Customer relationship management
• Interpersonal communication
• Data analysis and reporting
• Time management
• Organizational skills
• CRM proficiency (e.g., Salesforce)
• Excel proficiency
• Productivity software knowledge
• Edtech passion
• Self-motivation
• Customer-centric approach
• Relationship building
• Feedback collection and analysis
• Reference selling techniques
• Onboarding and adoption strategies
• Revenue growth strategies
• Cross-functional collaboration

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health and wellness benefits
• Professional development opportunities in edtech innovation
• Flexible work arrangements supporting work-life balance
• Collaborative culture fostering creativity and impact
• Access to cutting-edge educational technology tools
• Generous paid time off and holiday schedule
• Retirement savings plan with company matching
• Opportunities for global career growth at McGraw Hill

McGraw Hill is an Equal Opportunity Employer.