Digital Learning Consultant

Location: Kuala Lumpur, Malaysia

Department: Sales

Work Mode: Hybrid

About the Role

Join McGraw Hill's dynamic Higher Education team in Kuala Lumpur, Malaysia, as a Digital Learning Consultant within our successful Asia Digital Success team. We deliver powerful platforms like ALEKS, Connect, and SIMNet—highly personalized course materials and effective learning supplements used globally to empower students at every stage of their academic and professional journeys. In this fast-evolving digital education landscape, you'll be a natural self-starter, detail-oriented, and customer-focused, continuously enhancing teaching and learning experiences through our premium digital products. Play a pivotal role in ensuring positive customer experiences and driving business growth by building enduring relationships that maximize value from our innovative solutions. Your key contributions will include driving long-term digital adoptions and renewals through proactive customer engagement, seamless onboarding, and structured implementation plans. Guide customers in course setup, integration, and best practices while providing ongoing support, training, troubleshooting, and strategic recommendations. Maintain regular touchpoints to foster trusted partnerships, leverage Salesforce.com for insights and visibility, and collaborate closely with Education Consultants, Sales Managers, Product Marketing, and the wider Digital Success team to fuel growth in the Asia-Pacific region. Success requires related experience in educational publishing, edtech, sales support, teaching, or training, paired with strong analytical skills, excellent communication, Microsoft proficiency, and the ability to deliver clear instructions to non-technical users. Bring your Spirit to Win—your passion will help students achieve their dreams in our open, collaborative culture of innovation. Every day, your efforts impact millions, supported by McGraw Hill's commitment to professional growth and a vibrant innovation-driven environment. Job ID: 49944.

Key Responsibilities

• Drive long-term digital adoptions and renewals by proactively engaging existing digital customers to ensure usage and address needs
• Implement proactive strategies to increase solution usage among customers
• Ensure seamless onboarding and implementation plans for digital customers
• Guide customers through course setup, integration, and best practices
• Develop and execute structured implementation plans to equip customers with necessary knowledge
• Provide ongoing support, training, troubleshooting, and best practices recommendations post-implementation
• Maintain regular touchpoints with customers to build long-trusted partnerships that drive business growth
• Use Salesforce.com efficiently to track customer insights, digital information, and ensure team visibility
• Build strong internal relationships with Education Consultants, Sales Managers, Product Marketing, and the Digital Success team
• Continuously improve student, instructor, and institutional teaching/learning experiences through McGraw Hill’s premium digital products

Required Qualifications

• Related experience working with customers in educational publishing or educational technology
• Experience in pre- and post-sales support, teaching, or providing training
• Strong analytical and problem-solving skills, including effective troubleshooting
• Excellent written and oral communication skills in both technical and customer-facing contexts
• High proficiency in Microsoft suite of products
• Experience using Salesforce.com for tracking customer insights and activities
• Ability to provide clear, precise instructions understandable by non-technical users

Preferred Qualifications

• Strong presentation skills and experience presenting to groups
• Background in higher education sales or digital learning platforms
• Proven track record in driving customer adoptions and renewals
• Familiarity with McGraw Hill products like ALEKS, Connect, or SIMNet
• Experience in Asia-Pacific education markets

Required Skills

• Customer relationship management
• Analytical thinking
• Problem-solving
• Troubleshooting technical issues
• Written communication
• Oral communication
• Presentation skills
• Microsoft Office Suite proficiency
• Salesforce.com expertise
• Training and onboarding facilitation
• Project management for implementations
• Customer-focused mindset
• Self-starter initiative
• Detail-oriented approach
• Proactive engagement strategies
• Cross-functional collaboration
• Educational technology knowledge
• Best practices recommendation

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health and wellness benefits package
• Professional development opportunities and training programs
• Flexible work arrangements and hybrid options
• Generous paid time off and holiday schedule
• Retirement savings plan with company matching
• Employee assistance program for personal and professional support
• Access to McGraw Hill learning resources and discounts
• Collaborative and innovative work environment fostering career growth

McGraw Hill is an Equal Opportunity Employer.