Manager, Digital Production

Location: United States

Department: Product Management

Work Mode: Remote

About the Role

Make an Impact at McGraw Hill! When was the last time you experienced the profound impact of your work in education technology? Our Manager, Digital Production team thrives on building meaningful relationships with educators and learners worldwide, touching lives and driving innovation in digital learning solutions. As Manager, Digital Production in our Product Management department, you will oversee content production for emerging product lines, core curriculum, and assessments, while pioneering AI-driven workflows and technologies to accelerate time-to-market. This remote role, open to U.S.-authorized applicants, empowers you to lead a team of project managers, collaborate with content developers, program managers, the Digital Platform Group, subject matter experts, authors, and global suppliers to deliver accessible, error-free products that enrich the student experience for all learners in our innovative culture. In this dynamic position, you will manage your team to create and implement cutting-edge workflows using new tools and technologies, develop productivity targets, assign projects, and monitor workloads for peak efficiency. Achieve schedule, quality, and budget goals across all products while collaborating on cross-functional strategic initiatives, process improvements, and pilots for digital content creation tools. Promptly resolve customer issues, effectively manage staff performance, address personnel matters, and foster growth through training—all while upholding McGraw Hill's commitment to excellence in edtech innovation. We're seeking a proven leader with a Bachelor’s degree, 5-7 years of project management in digital production (including 1-3 years in technical support), and 3-5 years managing teams. Thrive in our fast-paced environment with exceptional communication, organizational skills, troubleshooting prowess, and adaptability to proprietary tools. Preferred: PMP certification and proficiency in Habitat, Smartsheet, Jira, HTML, and AWS Cloud. At McGraw Hill, enjoy a base pay of $83,100-$93,000, annual bonuses, comprehensive medical and other benefits, and the chance to shape global education. Join our innovation-driven culture where your work transforms millions of lives.

Key Responsibilities

• Manage a team of project managers
• Create and implement workflows based on new tools and technology with the goal of shortening overall production timeframes
• Develop productivity targets; assign projects and monitor workloads for maximum efficiency
• Manage team and assignments in order to achieve schedule, quality, and budget goals of all products
• Collaborate in cross-functional teams on strategic initiatives, process improvement, and piloting new digital tools for content creation
• Resolve customer issues promptly
• Effectively manage staff; address performance problems and resolve personnel issues
• Develop and provide training and growth opportunities for staff
• Oversee emerging product lines, core and assessment content
• Develop and maintain quality standards and best practices
• Implement new technologies including AI and workflows aimed at shortening time to market
• Collaborate internally with content developers, program managers, and the Digital Platform Group; and externally with subject matter experts, authors, and global suppliers to produce accessible and error-free products

Required Qualifications

• Bachelor’s degree
• 5-7 years of project management experience, including digital production
• 1-3 years of technical product support experience
• 3-5 years of experience managing a team
• Proven agility to succeed in a fast-paced, high-volume environment while managing competing priorities and tight deadlines
• Excellent communication skills including providing training and technical support
• Demonstrated organizational skills such as time management and attention to detail
• Adept in troubleshooting and resolving technical issues, demonstrating solid decision making, and offering creative solutions

Preferred Qualifications

• Project Management Professional Certification
• Proficiency with Habitat
• Proficiency with Smartsheet
• Proficiency with Jira
• Proficiency with HTML and AWS Cloud

Required Skills

• Project management
• Digital production
• Team leadership and management
• Workflow development and implementation
• Productivity target setting
• Cross-functional collaboration
• Customer issue resolution
• Staff training and development
• Technical troubleshooting
• Decision making
• Creative problem-solving
• Time management
• Attention to detail
• Communication skills
• Technical product support
• Adaptability to proprietary digital tools
• AI and new technology implementation
• Quality standards maintenance

Benefits

• Competitive base pay range of $83,100 - $93,000 annually
• Annual bonus plan as part of the compensation package
• Full range of medical benefits
• Comprehensive other benefits depending on the position
• Remote work flexibility for U.S.-authorized applicants
• Empowerment to make a real impact on a global scale
• Opportunities to contribute to the lives of millions of learners
• Supportive culture fostering innovation in education technology

McGraw Hill is an Equal Opportunity Employer.